Possible Spyware Preventing Access To Internet

MVANHOUSEN
MVANHOUSEN
in Bitdefender 2009 products

Hello all


My wife brought to my attention a problem she has with her laptop. Every couple mins or so a pop upwarning her that her computer is infected and various .exe files are infected. When this happens it directs her to "antivirus live." which appears to be a webbased antivirus site. I suspect this is spyware.


I did a scan and bit defender didn't find anything but... there were 5 password protected files that were not scanned. I don't remember having any more than 2 in the past.


What can I do to get past the password protection and fix my wifes laptop.


Thanks in Advance


Mike

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello MVANHOUSEN,


    This sittuation requires further investigation. We would like you to go to the next link and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete .


    Thank you .

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