Hello.
I know their is another topic thread on the firewall not starting/not accessable but it is a mess!
Please (users) do not chime in with 'I am having the same problem!'.
I followed the procedure (What actions to take when the Firewall is unavailable) to no avail!
The executable that runs opens a command prompt that says 'Path not found' several times then reboots the PC on both the Uninstall and FW_install
applications. Knowing this was not working I went through the process anyways.
1.) I was running Vista nad everything worked fine.
2.) I upgraded to Windows 7
3.) On the 'General' tab (BitDefender 2010) I have the WARNING message ( 1 issue effecting PC).
4.) Fix All Issues says the Firewall is disabled (not started).
5.) I click on 'Start' (to fix all issues). the status for the firewall says 'failed'.
6.) So i go to the Firewall tab. the settings says 'firewall is disabled'. So I check the box.
7.) I get a BitDefendert Firewall Error dialog box that says 'Failed to communicate with the BitDefender Security service'.
To be clear the topic I read through is ' Bdts 2010 Firewall Can't Be Enabled'.
To be clear the procedure I followed was 'http://www.bitdefender.com/KB391'
I have no other virus/security software running. The windows firewall is not running.
I attempted to call both US and Canadian tech support but received nothing but a busy signal for two hours.
BD tech support, what should I do?
