I Cannot Open Files That Are Encrypted, Is It A Bug?

hi,


i am using BD internet security 2010. i have met 3 prombles as below:


1, the files encrypted in the vault cannot be opened .


in the "encryption" module----"file encryption" tag----"file vault content" shows there are files inside, but they cannot be opened. i am not so sure if i correctly make use of it.


2, in the "privacy control"module----"identity"tag,"exclusion" option is not available. BD still block the processes that i define with it.


3, every time i try to restore my data, while informed that BD blocks the process, causing my prompt failed.


please help me to resolve them.


thanks guys. !!!!