Gen:tojan.heur.hype.cu4@aq0@hzg

ledonster

My Bit defender total security 2010 has detected the following virus Gen:Tojan.Heur.Hype.cu4@aq0@hzg

it says: Accessed by: wmpnetwk

Location:\L\max ++.00.x86

Bitdefender could not disinfect, delete or quarantine this item. Access to this object has been denied.

Can anyone help me please!

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alexcrist

Hello ledonster,

Please open BitDefender Security Center, click on View logs (lower-right corner of the window) and search for the entry of this detection under the Antivirus tab, in the Realtime protection list. Double click that entry and post here a screenshot of the window with the detection details.

Cris.

ledonster

I have pasted a screenprint of the log into a word filr but am not permitted to upload it apparently. Notepad doesn;t accept the copy and paste of the screen....any ideas??

alexcrist

MS Paint (or any other image editing software), save to JPG, attach the JPG.

BluesTraveller

I followed instructions given to another person on here and no longer get the warning from BitDefender, but have noticed a couple of folders that appear to be the same in windows\temp. I was wondering if I have successfully got rid of the trojan. Following is my scanlog:

BitDefender Log File

Product: BitDefender Total Security 2010

Version: BitDefender Antivirus Scanner

Scanning task: System Scan

Log date: 7/01/2010 5:46:34 AM

Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\full_scan\1262807194_1_00.xml

Scan paths:

Path 0000: C:\

Path 0001: \

Scan Level:

Scan for viruses: Yes

Scan for adware: Yes

Scan for spyware: Yes

Scan for applications: Yes

Scan for dialers: Yes

Scan for rootkits: No

Scan for keyloggers: Yes

Virus Scanning Options:

Scan registry keys: Yes

Scan cookies: Yes

Scan boot sectors: Yes

Scan memory processes: Yes

Scan archives: No

Scan runtime packers: Yes

Scan e-mails: Yes

Scan all files: Yes

Heuristic Scan: Yes

Scanned extensions: not configured

Excluded extensions: not configured

Target Processing:

Default first action for infected objects: Disinfect

Default second action for infected objects: None

Default first action for suspect objects : None

Default second action for suspicious objects: None

Default action for hidden objects: None

Default first action for encrypted infected objects: Disinfect

Default second action for encrypted infected objects: None

Default first action for encrypted suspicious objects: None

Default second action for encrypted suspicious objects: None

Default action for password-protected objects: Log only

Scan Engines Summary

Virus signatures: 4831522

Archive plugins: 44

E-mail plugins: 6

Scan plugins: 13

System plugins: 5

Unpack plugins: 8

Basic

Scanned items: 166753

Infected items: 0 (no infected items have been detected)

Suspect items: 0 (no suspected items have been detected)

Hidden items: 0 (the scan options do not include scanning for rootkits)

Resolved items: 0 (no threats have been detected during this scan)

Unresolved items: 0 (no issues remained unresolved)

Advanced

Scan time: 00:36:43

Files per second: 75

Skipped items: 32753

Password-protected items: 0

Over-compressed items: 0

Individual viruses found: 0

Scanned folders: 22317

Scanned boot sectors: 5

Scanned archives: 148

Input-output errors: 70

Scanned processes: 61

Infected processes: 0

Scanned registry keys: 1488

Infected registry keys: 0

Scanned cookies: 16

Infected cookies: 0

Thanks for any help.

alexcrist

Hello BluesTraveller,

As you can see in your log, no threats have been detected on your system. If you experience other problems, please open a new topic and post some more details. Please don't post in other user's topic when you're asking for assistance to clean an infection, because in most cases every infection is different. Thank you.

Cris.

ledonster

Here is mine if it helps

Product: BitDefender Total Security 2010

Version: BitDefender Antivirus Scanner

Scanning task: Deep System Scan

Log date: 06/01/2010 15:46:30

Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\deep_scan\1262792790_1_00.xml

Scan paths:

Path 0000: C:\

Path 0001: \

Scan Level:

Scan for viruses: Yes

Scan for adware: Yes

Scan for spyware: Yes

Scan for applications: Yes

Scan for dialers: Yes

Scan for rootkits: Yes

Scan for keyloggers: Yes

Virus Scanning Options:

Scan registry keys: Yes

Scan cookies: Yes

Scan boot sectors: Yes

Scan memory processes: Yes

Scan archives: Yes

Scan runtime packers: Yes

Scan e-mails: Yes

Scan all files: Yes

Heuristic Scan: Yes

Scanned extensions: not configured

Excluded extensions: not configured

Target Processing:

Default first action for infected objects: Disinfect

Default second action for infected objects: None

Default first action for suspect objects : None

Default second action for suspicious objects: None

Default action for hidden objects: None

Default first action for encrypted infected objects: Disinfect

Default second action for encrypted infected objects: None

Default first action for encrypted suspicious objects: None

Default second action for encrypted suspicious objects: None

Default action for password-protected objects: Log only

Scan Engines Summary

Virus signatures: 4742199

Archive plugins: 44

E-mail plugins: 6

Scan plugins: 13

System plugins: 5

Unpack plugins: 8

Basic

Scanned items: 607960

Infected items: 0 (no infected items have been detected)

Suspect items: 0 (no suspected items have been detected)

Hidden items: 0 (no hidden items have been detected during this scan)

Resolved items: 0 (no threats have been detected during this scan)

Unresolved items: 0 (no issues remained unresolved)

Advanced

Scan time: 03:41:01

Files per second: 45

Skipped items: 25260

Password-protected items: 1550

Over-compressed items: 12

Individual viruses found: 0

Scanned folders: 34582

Scanned boot sectors: 5

Scanned archives: 18227

Input-output errors: 86

Scanned processes: 144

Infected processes: 0

Scanned registry keys: 1803

Infected registry keys: 0

Scanned cookies: 1006

Infected cookies: 0

alexcrist

ledonster, in my second post I asked you for a screenshot of the realtime detection log. I'm still waiting for that screenshot, without which I cannot do anything.

Cris.

ledonster

I have attached the screenprint. Hope you can help.

alexcrist

Please read the following article: http://kb.bitdefender.com/KB490

Generate the 2 logs, upload them on a file sharing server of your choice (like www.sendspace.com) and post here the download links.

Cris.