Firewall Blocks Everything, Even In Game Mode

bfreshour

I installed the trial verison, but I can't enable the Firewall, whenever I do, no matter what level of security I select, it blocks the internet entirely.

I connect to the internet through a router (it's a cable connection). I have 1 other PC on my network, it does NOT have BD2010 installed and works fine.

My PC will work fine once I disable the Firewall inside BT, but with it enabled on ANY type of setting (even game mode) I can't connect to internet.

Is this a known issue?

bfreshour

I installed the trial verison, but I can't enable the Firewall, whenever I do, no matter what level of security I select, it blocks the internet entirely.

I connect to the internet through a router (it's a cable connection). I have 1 other PC on my network, it does NOT have BD2010 installed and works fine.

My PC will work fine once I disable the Firewall inside BT, but with it enabled on ANY type of setting (even game mode) I can't connect to internet.

Is this a known issue?

Anyone have any ideas? I also noticed that when I set the firewall to 'Report' level and turn it on, it never asks me when an app tries to access the internet. Just blocks the connection.

Alex Stanciu

Hello Brad F,

Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes .

If you have the same issues after that please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

We are looking forward to your reply.

Thank you.

mikivr

I have exactly the same problem as BradF.I am using BitDefender Internet Security 2010 and I am connecting to the intenet wired router.I have sen't you a link with rar file which created support tool.Please help me

Aurelian Neagu

Hello mikivr,

Please let us know if your issue occurs again after following the steps presented by my colleague:

"Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes ."

Thank you.

mikivr

Hello mikivr,

Please let us know if your issue occurs again after following the steps presented by my colleague:

"Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes ."

Thank you.

I tried this sollution as you suggested but the problem persists.After I enable firewall internet connection disappears instantly...

Aurelian Neagu

Hello mikivr,

We sent you a solution with the steps you need to take in order to solve this.

Please reply back to the e-mail you received from us.

Thank you.