Keep Getting Bsod From Bitdefender Internet Security 2010

james_uk

Hi, well first of all im really dissapointed because i looked around for a while for the best replacement for avast pro which i was running, this was coming to an end and instead of renewing i decided on bitdefender as i usualy use the online scanner if i get problems which avast couldn't fix.

i uninstalled avast restarted my pc and that went fine, i installed bitdefender and it told me to restart my pc, just before it was about to start i got a bsod, i know for a fact i havnt got a virus on my pc as i run tests before i uninstalled avast with a few programs inscluding bit defenders online scanner.

i cant uninstall bd in safe mode as it says i cant, i downloaded the full update which was nearly 70mb but that says it cant run in safe mode, what can i do?

i am running windows 7 32bit

could anyone please help?

thank you

james

breadbaker

Boot into safe mode and go to services (Start > Control Panel > Administrative Tools > Services) and deactivate all four BitDefender services.

You might also want to run msconfig (Start > Run > Type MSCONFIG [Enter] > Startup) and deactivate all three startup items from BitDefender (bdagent, ieshow, ...).

Reboot. If your problem did come from BitDefender you should be fine now.

You can now uninstall and/or check for further assistance with bd-support.

I am sorry, but I don't recall the exact names of the four services and the three startup items but you will be able to identify them easily as they all carry BitDefender in their name/path.

Unknown

Hello James_lpoollpool,

In order to further investigate this situation please browse to the next location: C:\WINDOWS\Minidump, please archive the files that you will find there, upload the resulting archive on : http://www.sendspace.com/ then post here the download link.

We are looking forward to your reply.

Thank you.

cespence@hotmail.com

I just purchased bit defender internet security 2010 for my laptop.

Acer Aspire 64

1.66 Ghz

2.5+ RAM

DL and install seem to go ok, but when I restart the computer to let the registry changes take effect, I get blue screen and a crash dump:( I have restored my computer 4 times. any ideas about why this program is crashing my comp?

Delicroix

Alex Stanciu

Hello delicroix,

Please follow the steps described in our previous post, then reply with the download link with the files we need for analysis .

Thank you.

cespence@hotmail.com

as you requested:

http://www.sendspace.com/file/kqark3

looking forward to your correspondence

delicroix