Antivirus Scan Never Finishes

lunatic92i

So i have bitdefender 2009 and i haven't been able to scan my pc for malware 1 month, i click on fix the scan starts and then

after 1 our it blocks and the whole screen becomes blue and it says: A problem has occured... and shuts down... so how can i fix it if it shuts down every time..i don't know why

lunatic92i

So i have bitdefender 2009 and i haven't been able to scan my pc for malware 1 month, i click on fix the scan starts and then

after 1 our it blocks and the whole screen becomes blue and it says: A problem has occured... and shuts down... so how can i fix it if it shuts down every time..i don't know why

thanks for helping

Unknown

Hello lunatic92i,

We are very sorry for the late response to your post. If you are still dealing with this issue please be so kind as to browse to C:\WINDOWS\Minidump and send us all the *.dmp files.

Please upload the files on http://www.sendspace.com/ and send me a PM with the link.

Thank you.

Unknown

Hello lunatic92i,

We have analyzed the files you sent us and came to the conclusion that you might have another security software or a driver which could enter in conflict with BitDefender.

Therefore, we have sent you an email with the some instructions in order to run 2 diagnostic tools and provide us with the reports. Please be so kind as to reply to my email withe the report attached.

Looking forward to having your reply!

Thank you.