Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

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  • This is freaking ridiculous. A program that's supposed to protect my computer FAILS miserably and now I have to back and fix things. I initially thought this was a real alert so I deleted some of the quarantined files. Now I realize I just deleted files that weren't really infected with anything.


    BitDefender, get your freaking act together. Check your ###### updates before you release them to everyone.


    The same thing happened to me a couple of weeks ago with the last fake positive. GET YOUR CRAP TOGETHER BITDEFENDER!!!! THIS IS UNACCEPTABLE!


    I had a hunch it would be a fake positive again so i stopped it early. HOWEVER, it managed to delete itself, yet another hint that it was a false positive. Thus i couldn't restore anything from quarantine or even start bitdefender.


    It also managed to kill Windows Install. So after dealing with that, the only thing i could do was reinstall bitdefender. NOW THE QUARANTINE FILES ARE GONE!! Thanks a lot. now i have to go and reinstall windows.

  • herman, I know it's not a minor issue.


    You forget, I started the thread so I have the same issue.


    But my posts about the updater stand.

  • omg let me tell you something, i write programs for a living and when i wne to play itunes this morning, i got a an error, when i restarted it WOULD Not restart, when i finally got it to pull up bitdefender was going crazy with the tojanfakealert 5, it started blcking everything from my explorer,exe down to my winlogon.exe, it totally messsed up my whole computer, thank god i do system restore every 40 minutes. This is out of control, you guys seriously need to fix this ASAP! All of my computers in my home are running bd, and will soon stop if this problem isnt ceased.

  • Do some of you guys think that no other antivirus can have false positives?


    Because that is how you are coming off as.


    Mike B, are you still using the same PC?


    I am without any issues.


    I am using the same PC now. When I saw the alerts popping up left and right I quickly restarted my PC and did a system restore then went on this site and saw that it was BD going crazy. Luckily I was able to restore the quarantine files before it went too far and turn auto protection off.

  • Windows 64-bit ... started this morning with a bunch of blocked tasks involving FakeAlert.5


    Seemingly random system files ... pretty much any windows operation.


    I've had many of the same symptoms reported here - eventually BD labotamised itself and wouldn't load at startup - took a bunch of key windows files down with it and I wasn't even able to run the bitdefender uninstaller/repair function ...


    I rebooted to my windows disc and did a SYSTEM RESTORE to my most recent (a few days old)


    So I'm back in action again - windows is fixed, but I'm back to square one with BD and it's false positives.


    I guess I just turn it off until there's a solution posted.


    What a mess, I won't ragequit from Bitdefender from this ...


    Why does this always happen on weekends?? haha.


    Cheers!

  • L.o.D.L.o.D. ✭✭
    edited March 2010

    I think people are jumping the gun here though.


    If the files are quarantined, they can be restored when a fix is applied.


    But if you have it set to auto delete stuff, you are being foolish.

  • hello All,


    I have the same issue.


    Bitdefender move a lot of windows / system32 files in quarantine.


    When I restart the computer, impossible to start Windows.


    So, I restart Windows from a ghost image.


    Windows start correctly.


    Bitdefender update its database and start the samething !!! I stop the antivirus and restaure the file immediatly.


    So, yes It's a bug of the bitdefender update and it seem it's only for user of Windows 7 64 bits.


    best regards;


    Alain

  • Is there any ETA on a fix from BitDefender?


    Also - I have disabled the real-time protection and am now trying to restore the hundreds of system files that have been moved to Quarantine, but each time I get a message saying "Failed to find the specified path. Please review the previous operation and try again". The message box allows me to manually select the correct path (albeit painfully) but it still fails.


    Anyone else have this problem?

  • OMG, you made me register an account here in your forum. For the love of god, I have a deadline tomorrow and suddenly this???


    I am going to sue your company for destroying my work. I am in the middle of my report and this happened, suddenly hundreds of files are being quarantined and I was in panic and now my laptop wont even let me login anymore to windows! I cant even perform a system restore!!!

  • edited March 2010

    WTF Bitdefender!?!?! I too am running Win7 64bit too and BD just started going nuts within the last hour. Hopefully my OS isn't f*d now. I'm scared to reboot!! Grrrr way to ruin my Saturday.

  • jay, I do hope you are being sarcastic.

  • Im gonna try a system restore on my machine and see if it brings back the ###### files that were screwed with by bitdeffender... but not before in uninstall this piece of crap

  • Unfortunately for me I didn't find this thread until it was too late; BitDefender has quarantined so much of my system that when Windows (I'm on Win 7 Ultimate 64 bit) starts all I get is a black screen. I can open the task manager and start new tasks through that, but it's not doing me a lot of good right now. Is there any way whatsoever that I can fix this, or am I going to have to completely reinstall Windows - and all of my other applications - just because BD issued a bad update? Sincerely grateful for any help from the BD team or from other users, I'm tearing my hair out here.

  • It doesn't let you restore quarantine files that already exist for some reason and it causes that path issue. I had to go down the list (since I did a system restore) and click restore on each file one at a time.... I only had 100 files detected, but it's going to ###### for people with ten times that.

  • herman, I know it's not a minor issue.


    You forget, I started the thread so I have the same issue.


    But my posts about the updater stand.


    and how do you suppose updating will help the users who's computer has already been rendered unusable by bitdefender?


    Because bitdefender deleted the vital system files, some users cannot even reboot their computer.


    Not to mention that bitdefender deleted its own updating service.


    So again I ask, how do you suppose updating will help the affected users who's system has already been enervated?

  • I think people are jumping the gun here though.


    If the files are quarantined, they can be restored when a fix is applied.


    But if you have it set to auto delete stuff, you are being foolish.


    yes, but if you restart your are dead ...

  • For those who's Windows won't boot normally (with an error about login service) but will make it to safe mode you can fix the problem by disabling the bitdefender services.


    Steps:


    1. Go into safe mode.


    2. Click on Start -> Run (alternately press the windows key and 'r')


    3. Type 'services.msc'


    4. At the top of this list will be 4 entries that start with "Bitdefender". Double click on the first one


    5. Where it says "Startup type:" Check the selection to "disabled".


    6. Repeat the last two steps for each of the 4 entries.


    You should now be able to get into windows normally. Bitdefender will appear to start, but then fair because it's services are not running. At this point you have no antivirus but at least it won't be deleting your system files like it just did to my one machine.

  • I'm wondering how this update could pass any quality assurance. There is unfortunately for only one possible answer…

  • hello All,


    I have the same issue.


    Bitdefender move a lot of windows / system32 files in quarantine.


    When I restart the computer, impossible to start Windows.


    So, I restart Windows from a ghost image.


    Windows start correctly.


    Bitdefender update its database and start the samething !!! I stop the antivirus and restaure the file immediatly.


    So, yes It's a bug of the bitdefender update and it seem it's only for user of Windows 7 64 bits.


    best regards;


    Alain


    You left your net connection in place??????

  • As I stated before, why you guys set an app to auto delete anything is ridiculous.


    Why are you guys restarting anyways?

  • Is there any ETA on a fix from BitDefender?


    Also - I have disabled the real-time protection and am now trying to restore the hundreds of system files that have been moved to Quarantine, but each time I get a message saying "Failed to find the specified path. Please review the previous operation and try again". The message box allows me to manually select the correct path (albeit painfully) but it still fails.


    Anyone else have this problem?


    It's the same for me.


    I hope we'll will get repairs for this situation.

  • Hello all,


    Please provide the exact detection name and the file location.


    Also if possible please send me by PM a sample file.


    Cris.


    Did you get the needed information and files? If not I can send you it.

  • Hmm seems like Bitdefender crashed my OS, can't boot up. Guess ill use my laptop for now till its fixed and then restore my 64bit system from an image later. Lets hope this never happens again. Hopefully bitdefender team will test before releasing an update that will crash your system.

  • So BitDefender is blocking my svchost.exe . Anyone know how to unblock it?

  • Why are you guys restarting anyways?


    because nothing else works...NOT EVEN BITDEFENDER! i tried opening bitdefender prior to a restart but all it did was show a white screen...

  • How do I know what was deleted? - computer noob here


    Scanned files: 4309


    Disinfected files: 0


    Infected files detected: 13


    Is when I realized to stop it. I saw that fakevirus thing 3 times then decided to google it which took me to this thread.

  • edited March 2010

    Same thing here, only I left scan running whilst away... so my system is screwed, unless they can do a fix to restore the quarantined stuff...


    my system shut down and took five restarts with repairs to get it back up barely running... but most stuff does not work.


    so waiting for a fix... if I have to reinstall my system I will not be happy


    don't these guys test stuff before updating us... this is not very good


    bitdefender dont work any more it quarantined its self... if it was not so serious I would laugh

  • Is there any ETA on a fix from BitDefender?


    Also - I have disabled the real-time protection and am now trying to restore the hundreds of system files that have been moved to Quarantine, but each time I get a message saying "Failed to find the specified path. Please review the previous operation and try again". The message box allows me to manually select the correct path (albeit painfully) but it still fails.


    Anyone else have this problem?


    yes, that's why I restart, and it was a very bad idea ... the system never re-start. Actually I have restore from a ghost. So wait for a fix without restart ...

  • edited March 2010
    As I stated before, why you guys set an app to auto delete anything is ridiculous.


    Why are you guys restarting anyways?


    now you are just annoying the **** out of me.


    Perhaps because some people trusted their antivirus, as they should?


    You cannot blame this situation on the affected users.


    This is clearly a major mistake on BitDefender's part.


    I think they should expect a subpoena for class action lawsuit unless this situation is handled correctly and affected users are compensated accordingly.


    All in all, just shut the **** up. You are not helping anyone in any conceivable form.

  • has anyone managed to shutdown and so a system restore boot? Can you back a few days and disable BD2010 and at least back some stuff up?


    my story is the same as everyone else. logged on this morning, and BD went nuts - Windows7 Home Premium x64

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