Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

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  • I have the same problem, it went so far i can't startup anymore !!


    Thank you biddefender

  • Hello all, I had this happen to me to one computer today, and the computer bacame unsuable.


    I was able to use system restore to get back to a useable state. From there I can access bd, turn off autoscan and updates (for now) and see the quarentine.


    To get to system restore, you press f8 right before windows boot_s, just after the bios screen (takes some good timing). Then you can choose to repair windows, and system restore is one of the options.


    My experiance with system restore in the past is that it doesn't always work, so I realize this might not work in every case, but it might work for some people.


    Oh, and disconnect your network cable before rebooting (or turn off your router, whatever keeps it form connecting to the internet, or you might just be doing the same thing over again. (until the update is pushed out, anyways).


    _cheers

  • Geez, I near brained my 9 year old son thinking he surfed to some crap and infected my system. Fortunately mine only went as far as quarantine a dozen files - mostly WoW and the system TWAIN drivers. I've disabled BD completely at this point and will watch this thread for a confirmed fix. I am also on Windows 7 64bit.


    Funny seeing the excuse about false positives. Duh, of course any AV can produce false positives. This is an application defect unequivocally. The irony is that the anti-virus is behaving like a virus LOL! Though, it's is mislabeled as a Trojan. It's more like a worm infecting the whole system until it is non-functional.

  • This really is ridiculous - can anyone recommend a decent virus scanner?

  • Wow I was working on an major project in 3dsmax when this.... pandemonium happened.


    It's pretty funny cause now my system wont boot and I cant work.


    If I had different temper I would be probably raging right now.


    also posting in epic thread

  • Just toasted my Win Vista x64 OS. Fortunately I always install two OS copies on the same computer. Fortunately I turned off Bitdefender on the other computers so I only lost one.


    This could rank up there with the worst disasters in AV history. It could toast more computers than even the worst virus did this year.


    I wonder if someone inside BD deliberately toasted the update? Disgruntled employee?


    Either way the incompetence is inexcusable. This is worse than 2 years ago when MS released an XP service pack that toasted any computer with Norton running.


    I am switching all of my computers at work and home out of Bitdefender immediately. I manage 10 computers at my office ,and have 4 at home..


    Note to self, AV's not to use ever again as long as I live: Norton, Bitdefender


    Trend Micro here I come...

  • I think people are jumping the gun here though.


    If the files are quarantined, they can be restored when a fix is applied.


    But if you have it set to auto delete stuff, you are being foolish.


    If you think that it is foolish, why should it even be an option? Don't berate people when they are in crisis mode. Is there a recommendation from


    BD that it is unwise to autodelete everything? Should a user expect BD to screw up and flag every file on your system?

  • I am running Windows 7 Ultimate 64 bit.


    Thank godness I quickly came here to read the forum for help. I disabled ALL Bitdefender services except Updates and restored all files that needed to be restored. After that I rebooted and Windows 7 automatically fixed itself after two reboots and it works fine now.


    This is really terrible. I moved from Kaspersky to Bitdefender as I thought it is better. They better compensate us for what has happened. I really sympatise with the guy with 150 customer computers.

  • system restore totally worked, slowed my comp down somewhat...idk why it would but it did, im happy im back up and running. hopefully this will not ever happen again. im just happy i dont have to killdisc and reformat anything, i was all ready and everything to do it...so glad restore worked

  • Easy for you to say...


    BD has quarantined even itself for some people and some innocent people rebooted their computer and can't even start windows or do some kind of repair which for some of them means reformatting the computer.


    Some were lucky to be fast but some weren't and this is really a pain in the ######.


    I can't find all the files in the quarantine for some reason even though I don't have it to auto delete the files.


    If they don't fix this fast we have no real time protection from BD at the moment which makes us vulnerable so stop taking it way to easy because some are trying to take it calmly but when someone comes and makes it sound like no biggy it's very annoying.


    +1

  • The update is now available on the BitDefender Update Servers. Please make a BitDefender update and the problem should be fixed.


    Cris.

  • Geez, I near brained my 9 year old son thinking he surfed to some crap and infected my system. Fortunately mine only went as far as quarantine a dozen files - mostly WoW and the system TWAIN drivers. I've disabled BD completely at this point and will watch this thread for a confirmed fix. I am also on Windows 7 64bit.


    Funny seeing the excuse about false positives. Duh, of course any AV can produce false positives. This is an application defect unequivocally. The irony is that the anti-virus is behaving like a virus LOL! Though, it's is mislabeled as a Trojan. It's more like a worm infecting the whole system until it is non-functional.

  • No such luck...


    Without any other means to access the internet after EVERYTHING was being quarantined (even windows explorer) I formatted my HDDs and I've just reinstalled windows. Now that I managed to go online I found these threads and I can't even begin to express how ###### I am about this whole thing.


    A false positive is one thing, but Bit Defender managed to create much larger problems to the community than most PC viral outbreaks.

  • Herman, you need to chill.


    ANY & ALL antivirus software & antimalware tools can have a false positive!


    There's an option for all of them to allow the user to check the files to be sure first for a reason!


    Even though my own damage was massive I have to agree with that.


    I've been jumping around several av products every other year, trying to find the best one, and I really had nothing but compliments, well, until now. I still remember my days of mcffee. Boy, now that is one f****d up product. The jolts bitdefender has sometimes, that one has them on a daily basis. Plus, it doesn't even detect some of the most obvious virus, that bd detects heuristically without even updating.


    The thing is, today, it detected too much.


    Still, although the work I will have restoring all files I hadn't backup in a few days will be well, overwhelming, nothing was really lost, as fortunately I'm not "foolish" enough to set the auto-delete on. (How the heck does that option even exist anyway?)


    I'm not actually thinking of turning to another av after this is solved, as the competition doesn't really have much to offer me, but I am expecting your QCD to learn from this one, and kick that quality control guy once in a while.


    Keep up the (good, preferably) work, and excuse me if was too aggressive in my other post.


    Seeing both my pcs in the ER at the same time almost gave me a heart attack too lol

  • You have to realize that majority of the people are not computer gurus like some of us are.


    Exactly! People who are computer savvy enough to weed their way through this and get their systems working again are in the minority. What about all those people out there that bought BitDefender at their local Best Buy, Fry's, etc, and aren't computer savvy enough to know what's going on, or to come here and read up on forum threads?


    All those thousands of people are probably s*** outta luck, and either faced with rebuilding their OS from scratch, or taking it to someplace like the Geek Squad to fix it or rebuild it for them.


    I work in customer support, and there is a big difference between savvy users (who are in the vast minority) and your average end user. If BitDefender doesn't make what fix they come out with BULLETPROOF for the average end user, then those users are going to be absolutely screwed by this.

  • Where do I go on the '10 edition to turn off auto delete?


    In the quarantine window there's a settings button at the bottom.

  • Just toasted my Win Vista x64 OS. Fortunately I always install two OS copies on the same computer. Fortunately I turned off Bitdefender on the other computers so I only lost one.


    This could rank up there with the worst disasters in AV history. It could toast more computers than even the worst virus did this year.


    I wonder if someone inside BD deliberately toasted the update? Disgruntled employee? Its too much of a coincidence that this happened right when most BD employees are home on the weekend.


    Either way the incompetence is inexcusable. This is worse than 2 years ago when MS released an XP service pack that toasted any computer with Norton running.


    I am switching all of my computers at work and home out of Bitdefender immediately. I manage 10 computers at my office ,and have 4 at home..


    Note to self, AV's not to use ever again as long as I live: Norton, Bitdefender


    Trend Micro here I come...

  • I disabled the AV but i've got over 15,000 files in quarantine I'm trying to restore but a lot of the files say "Failed to find the specified path" mostly for files in System32 but also elsewhere. What am I suppose to do with those?


    How do we get a refund from Bit Defender for screwing us up like this? I have no intention of using Bit Defender from now on, I'm now looking for a different Internet Sequrity App.

  • How do I disable realtime protection ? Help!

  • The update is now available on the BitDefender Update Servers. Please make a BitDefender update and the problem should be fixed.


    Cris.


    Slight problem - Update no longer works..... How about an exe to download?

  • Cris, did you also update the weekly updater .exe file for those that cannot run BD right now?

  • Yes, I too have this problem. Every file on my system is infected with Trojan.FakeAlert.5


    Every file is marked as a virus. It seems that BitDefender may have been compromised or hacked.


    Please fix this soon.


    To stop this from happening or if it has happened, turn off automatic updates for BitDefender and turn off the Real-Time protection. If you downloaded an update within the last two hours, you probably will have this problem.


    Quick turn off your updates, and BitDefender, for the love, fix this issue quickly!

  • To Support:


    How do I get a refund, you guys don't deserve to be in business. I would rather try Norton, Panda, or whoever else becasue something like this is inexcusable.


    Wankers!!!!!


    Like this one, a little bit hard with the words though. I bought this peice of software a month ago and now I won't my money back and a excuse from BitDefender! Time to contact all major computer news sites and tell them about this.

  • Updated. Anything we have to do manually to fix your guys mistakes?

  • to the developers


    dont you have an executable for download for the fix/ as my pc's bitdefender wont even download any updates, it says turn off game mode and it is off!


    am really annoyed with this. I am going to uninstall this crap after i restore all of my files.

  • Ok, Have the update but, what to do with all these system files in quarantine? We all get the same as D May says.

  • edited March 2010

    Hey hey nice work BitDefTeam! It was a gread testing patch. I work now more than 3 hours on my pc to fix all the problems and save my data. Ok now i get it.


    But i have to say: You FAIL!


    Do you test your patches??? Or only hope that they works? I hope that all users will get a present for this ###### patch who destroy the whole system.


    Plz BitDefender test your patches!


    Sry for my bad english.


    fail-boat.jpg

  • When I try to restore the quarantined files most of the files already exist.


    Should we replace them or only restore the ones that don't exist? Quite a dangerous call, dunno what to do. Most of this files on the quarantine list are windows files.


    One last thing, I can access a restore point from yesterday night, if I do it, I will loose EVERYTHING I did since the date right? I never did a restore, is it the best solution?

  • to the developers


    dont you have an executable for download for the fix/ as my pc's bitdefender wont even download any updates, it says turn off game mode and it is off!


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

  • i dont think this was just an update issue, since under this website it lists a type of virus that might actually attack virus programs. http://www.pc1news.com/virus/alias-heurist...k-k-165600.html

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