Compensation For False-positive Of Trojan.fakealert.5?

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Comments

  • I highly doubt you paid for a tech to rush to your house to fix a virus, not hard to make a false receipt either, how long was this problem live for? I dont know that question as this error happened when most people in my country would be asleep, then waking up to a fixed error, that most wouldnt have experienced through the dodgy d/l update.


    Go cry in a corner, then come back when all is better for you.


    I called for help when my computers stopped responding and then would not turn on properly.

  • I highly doubt you paid for a tech to rush to your house to fix a virus, not hard to make a false receipt either, how long was this problem live for? I dont know that question as this error happened when most people in my country would be asleep, then waking up to a fixed error, that most wouldnt have experienced through the dodgy d/l update.


    Go cry in a corner, then come back when all is better for you.


    Wow... could you be any ruder?!

  • Free migration to any antivirus I will chose with a license for that antivirus for 245 days.


    Why?


    Cause I use BitDefender Antivirus 2010 and a migration to other antivirus is a fair thing.


    A 245 days license for that antivirus cause i have 245 days license for BitDefender.


    Of course this will not going to happen as result BitDefender is history for me.

  • -_-

    Wow... could you be any ruder?!


    So its fine that they all abuse BD staff, but when someone defends BD its classed as rude? so be it then.


    Yes I highly doubt he called support at 2am in the morning, that is if his clock is right.

  • edited March 2010

    I uninstalled BD and switched to other security solution. I asked for a refund from BD and they responded as if I hadn't even mentioned it. I would say it's insane, but it's just typical corporate BS.


    I've reiterated that I want a refund because I'm not putting their malware on my machine ever again.


    I didn't ask for any emotional trauma compensation or anything ridiculous. I just want my money back.


    If you buy a pair of pants from the store and get the pants home and it has a big hole in the crotch, you get your money back.


    Why do some people think this is so unreasonable?


    Are you fanboys or just unreasonable.


    We want a refund and should receive one. It's a very simple business practice that is common when a product is defective.


  • -_-


    So its fine that they all abuse BD staff, but when someone defends BD its classed as rude? so be it then.


    Yes I highly doubt he called support at 2am in the morning, that is if his clock is right.


    Yes I called them at 2am. Lets not mention the fact Ive been posting since 8:21pm.


    If you want to be rude I can be too. Learn the facts before you start making assumptions. I know of alot of therapy that can he..... you know what Im not going to stoop to your level. Who cares what you say if your not going to helpful. Do us all a favour: Dig a hole - jump in.

  • @ bloke


    jus for your informatioin


    1. just because you got away basically unscathed doesnt mean everyone did


    2. when your antivirus f's up your system and the company does not release any information, which they have multiple mediums to ( check your interface) that means they dropped the ball. i mean if toyota said nothing till after a few crashes, would u say "oh well all i got was a fender bender!" i mean yes some ppl are being ridiculous, but i guess when your antivirus company ignores you for hours, then tells you that the only way to protect yourself is to turn your antivirus off and check back online for a fix you should say "i'm one lucky BLOKE!"


    3. seems that u arrived at the accident site late after all the victims were ambulanced away, now u sayin it wasnt a big accident.


    jus my 2 cents, or farthings

  • edited March 2010

    These softwares are made in a manner that any user can install it themselves and without having to go to a technician for every little issue. I think whatever we would otherwise earn, the time spent to fix the matter with each of our PCs should be logged and be compensated for. This is no plumbing job that needs an expert plumber for everything.


    We should be allowed to submit a bill of resonable damages clearly listing the damages that have resulted from the "False Positive - Trojan.FakeAlert.5". Of course there are some intangible losses due to irreparable damages to personal data that were not backed up, which would happen if a plumber left a leaky faucet that damaged precious and memorable items many of which cannot be replaced. These days we have much much more such precious data that a simple mistake by BD cannot be replaced, but can be made good for with proper compensation for a resonable effort by the consumer to restore them.


    As of now I would legally settle for a full refund, in addition incidental expenses at about 25% (which a retailer would charge for returned items), if not a professional restoration a personal allowed time to get the PC back in order along with any other tools that need to be purchased to fix the issue at hand. BitDefender needs to collate all user's damage claims and arrive at a common consensus and provide not just a "fix" but something like a tie up with GeekSquad and one time professional restoration attempt. If not, then an alternate to BD antivirus of comparable repute.


    That is what I would call a settlement. I will support any user that has been subjected to this problem, if they wish to go legally. My HDD was wiped out too and it took me a whole day to just get the PC operable, not completely back to original state yet, as I have to reinstall many other softwares. Incidentally I have lost trust in BD so have to go get another AV before attempting to do anything else.


    V

  • These softwares are made in a manner that any user can install it themselves and without having to go to a technician for every little issue. I think whatever we would otherwise earn, the time spent to fix the matter with each of our PCs should be logged and be compensated for. This is no plumbing job that needs an expert plumber for everything.


    We should be allowed to submit a bill of resonable damages clearly listing the damages that have resulted from the "False Positive - Trojan.FakeAlert.5". Of course there are some intangible losses due to irreparable damages to personal data that were not backed up, which would happen if a plumber left a leaky faucet that damaged precious and memorable items many of which cannot be replaced. These days we have much much more such precious data that a simple mistake by BD cannot be replaced, but can be made good for with proper compensation for a resonable effort by the consumer to restore them.


    As of now I would legally settle for a full refund, in addition incidental expenses at about 25% (which a retailer would charge for returned items), if not a professional restoration, a personal allowed time to get the PC back in order along with any other tools that need to be purchased to fix the issue at hand. My earnings range from $50 an hour to $150 based on client exepctations.


    BitDefender needs to collate all user's damage claims and arrive at a common consensus and provide not just a "fix" but something like a tie up with GeekSquad and one time professional restoration attempt. If not, then an alternate to BD antivirus of comparable repute.


    My HDD was wiped out too and it took me a whole day to just get the PC operable (damaged PC is still restoring to factory defaults, while I type this post from another PC), not completely back to original state yet, as I have to reinstall many other softwares. Incidentally I have lost trust in BD so have to go get another AV before attempting to do anything else.


    That is what I would call a settlement. I will support any user that has been subjected to this problem, if they wish to go legally.

  • Whether you or your local IT guy must have a record of the time spent to fix this and claim damages. These softwares are made in a fashion that not everytime you need to invite the plumber over to your house for a leaky faucet.


    +1 for employer of BitDefender. Oh I mean yeh as a 1 poster person and member of the public your completey right. This is all just steam. People's pc's not working at all - its all in there heads. Guys come on - slap yourself's a few times your pc will work again.


    "Emotional trauma isnt any real damage" lol. Have a person run out in the middle of the road, when your not expecting it and say that again.


    Handled nicely? Hmmm, 3 hours after people making the team aware of it: turn off your virus scanner. An email? No. In a support forum that most could not get access to due to there computer already been blasted. Would of an email helped in that case either? No - but at least it would of been professional.


    9 hours later and still no solution for many people.


    So again: +1 for employer of BitDefender.


    -------------------------------------------------------


    A question yet unanswered:


    I have had to pay my local IT company to fix this for me.


    So where/how do I make a claim for compensation?

  • I too have been using BitDefender for over 3 years. I have never had an issue with it.


    From the posts I have seen some have had some major issues. I am not 100% sure but this glitch only effected Windows 7 & Vista 64 bit machines. Since I have not heard the contrary I dissabled it on my 32 bit Vista too. Can someone verify that 54 bit is the only effected computers.


    If so I was able to fix my Sager very quickly. I shut the system down and restarted with my original OS disk and ran the repair. My laptop started back up with no issues. However, when I went to disable my BitDefender it would no longer accept my password. Therefore I had to uninstall.


    When BitDefender comes up with a cure I would hope they would notify me by mail so I can download the new fixed version then enter my existing key to have it all up and running again.


    I feel for folks who lost time and money and I know the anxed that this type of issue causes, but unfortunately Sh#? Happens and not even the best can protect themselves from the bottom feeders who have nothing better to do than to create this type of mischief. If they are caught they should have their balls cut off, then have them pay for all the damages done.


    Cheers,


    Beech Hill

  • edited March 2010
    I too have been using BitDefender for over 3 years. I have never had an issue with it.


    From the posts I have seen some have had some major issues. I am not 100% sure but this glitch only effected Windows 7 & Vista 64 bit machines. Since I have not heard the contrary I dissabled it on my 32 bit Vista too. Can someone verify that 54 bit is the only effected computers.


    If so I was able to fix my Sager very quickly. I shut the system down and restarted with my original OS disk and ran the repair. My laptop started back up with no issues. However, when I went to disable my BitDefender it would no longer accept my password. Therefore I had to uninstall.


    When BitDefender comes up with a cure I would hope they would notify me by mail so I can download the new fixed version then enter my existing key to have it all up and running again.


    I feel for folks who lost time and money and I know the anxed that this type of issue causes, but unfortunately Sh#? Happens and not even the best can protect themselves from the bottom feeders who have nothing better to do than to create this type of mischief. If they are caught they should have their balls cut off, then have them pay for all the damages done.


    Cheers,


    Beech Hill


    I always remember this quote: When you pay for burger, shi3t shouldn't happen.


    In the EU law however this goes further to: shi3t shouldn't happen regardless.


    http://www.securityfocus.com/print/columnists/387 <<< Read


    Key Test in any case:


    "The standard of care for the prevention of harm is typically what the law calls the "reasonable man" standard. What would a reasonable person (or company) of ordinary prudence do? In addition, laws or regulations can impose a higher standard of care than ordinary negligence, and failure to adhere to a law or regulation is typically deemed to be negligence per se. " So, what would a "reasonable" person have done if there virus scanner report many uninfected files as infected? First Update? Restart?


    The key issue here is: Was the company negligent?


    - And the simple answer in my opinion is yes.


    There are a handful of windows operating systems: xp 32/64, vista 32/63, windows 7 32/64. But this isnt an issue of the different types. This has affected 64-bit users. Which as can you see from even my short list - that covers half. But even better the software is 64-bit and can only on 64-bit, which concludes: it this was tested at all, This error would have been found and corrected. Which it wasnt at all from the look of it.

  • edited March 2010

    Some of you probably have seen this kind of thing before. However, for some this is probably the first time you have experienced something like this. You won't get compensated. I used to see similar situations that people would run into, when I worked at a computer store. A customer would come in with a system that was hosed either from a hardware failure, virus, or other software that had screwed something up. It was sometimes thier work computer. They never backed up thier stuff and all that buisness and or other important stuff was lost.


    Why do people never back up stuff so important their very lively hoods depend on it? That makes no sense. Computers are always going to fail at some point. Wither it be from hardware or software issues. They WILL fail its not an if, its a when.


    Like I have said, I have seen this kind of thing before. Twice. Both from MMO games. Massively multiplayer online games. These are games that are updated and patched constantly. Expansions / bug fixes and the like.


    The first occurrence I saw happened when I played a game called WWIIonline. A great game, I still love it though I don't play it anymore. A patch was released that flat out deleted core windows system files. They were just gone. The computer still ran just fine, until you rebooted. Then it went into an infinite boot loop. This required a reinstall of said files. I caught the error before I rebooted and replaced the files manually.


    The second occurrence was pretty recent. This happened in another MMO called Eve Online. A very very fun game which I still play. A patch was again released. This one however had a different issue. This particular patch overwrote the boot.ini file in windows. It mistakenly replaced the window boot.ini with a file similarly named (how I dont know).


    In both cases no one got compensated. Both are games that people paid initially for and then on top of that a monthly subscription fee. All software is a risk. Antivirus software is no exception. User beware, user prepare. Back your stuff up. If your life depends on your computer... why risk anything less than a daily backup?


    I caught it early enough and only had maybe 100 or so files quarantined. I saw that notification pop up that all the files were being quarantined so I knew something was up.


    I wish those of you really affected the best of luck.

  • Some of you probably have seen this kind of thing before. However, for some this is probably the first time you have experienced something like this. You won't get compensated. I used to see similar situations that people would run into, when I worked at a computer store. A customer would come in with a system that was hosed either from a hardware failure, virus, or other software that had screwed something up. It was sometimes thier work computer. They never backed up thier stuff and all that buisness and or other important stuff was lost.


    Why do people never back up stuff so important their very lively hoods depend on it? That makes no sense. Computers are always going to fail at some point. Wither it be from hardware or software issues. They WILL fail its not an if, its a when.


    Like I have said, I have seen this kind of thing before. Twice. Both from MMO games. Massively multiplayer online games. These are games that are updated and patched constantly. Expansions / bug fixes and the like.


    The first occurrence I saw happened when I played a game called WWIIonline. A great game, I still love it though I don't play it anymore. A patch was released that flat out deleted core windows system files. They were just gone. The computer still ran just fine, until you rebooted. Then it went into an infinite boot loop. This required a reinstall of said files. I caught the error before I rebooted and replaced the files manually.


    The second occurrence was pretty recent. This happened in another MMO called Eve Online. A very very fun game which I still play. A patch was again released. This one however had a different issue. This particular patch overwrote the boot.ini file in windows. It mistakenly replaced the window boot.ini with a file similarly named (how I dont know).


    In both cases no one got compensated. Both are games that people paid initially for and then on top of that a monthly subscription fee. All software is a risk. Antivirus software is no exception. User beware, user prepare. Back your stuff up. If your life depends on your computer... why risk anything less than a daily backup?


    I caught it early enough and only had maybe 100 or so files quarantined. I saw that notification pop up that all the files were being quarantined so I knew something was up.


    I wish those of you really affected the best of luck.


    Did anyone try though? Many companies play on the idea that no one will try and just ignore any request by there customers for compensation. And people have the notion that only geeks who know how to fix computers - somewhat. So if there system dies they know what to do.


    This is a virus scanner a different market of people. (I say with the fear of sounding stereotypically judging)

  • edited March 2010
    Did anyone try though? Many companies play on the idea that no one will try and just ignore any request by there customers for compensation. And people have the notion that only geeks who know how to fix computers - somewhat. So if there system dies they know what to do.


    This is a virus scanner a different market of people. (I say with the fear of sounding stereotypically judging)


    It was so long ago on the first incident that I dont think anyone did, though I do not remember. The second incident no one did to the best of my knowledge.


    I can literally if my system gets fubar'd have it back up in a few hours at most. Usually just waiting for stuff to install.


    Its also a different situation to this as most people would not use a work computer also as their gaming pc as well. Of course there are exceptions to this. In addition to antivirus software being for a much broader audience (I agree about your different markets comment, its mostly true). MMO's do usually cater to a slightly more computer savvy person, again there are exceptions.


    Either way, back your data up daily if it is vital.

  • edited March 2010
    Some of you probably have seen this kind of thing before. However, for some this is probably the first time you have experienced something like this. You won't get compensated. I used to see similar situations that people would run into, when I worked at a computer store. A customer would come in with a system that was hosed either from a hardware failure, virus, or other software that had screwed something up. It was sometimes thier work computer. They never backed up thier stuff and all that buisness and or other important stuff was lost.


    Why do people never back up stuff so important their very lively hoods depend on it? That makes no sense. Computers are always going to fail at some point. Wither it be from hardware or software issues. They WILL fail its not an if, its a when.


    Like I have said, I have seen this kind of thing before. Twice. Both from MMO games. Massively multiplayer online games. These are games that are updated and patched constantly. Expansions / bug fixes and the like.


    The first occurrence I saw happened when I played a game called WWIIonline. A great game, I still love it though I don't play it anymore. A patch was released that flat out deleted core windows system files. They were just gone. The computer still ran just fine, until you rebooted. Then it went into an infinite boot loop. This required a reinstall of said files. I caught the error before I rebooted and replaced the files manually.


    The second occurrence was pretty recent. This happened in another MMO called Eve Online. A very very fun game which I still play. A patch was again released. This one however had a different issue. This particular patch overwrote the boot.ini file in windows. It mistakenly replaced the window boot.ini with a file similarly named (how I dont know).


    In both cases no one got compensated. Both are games that people paid initially for and then on top of that a monthly subscription fee. All software is a risk. Antivirus software is no exception. User beware, user prepare. Back your stuff up. If your life depends on your computer... why risk anything less than a daily backup?


    I caught it early enough and only had maybe 100 or so files quarantined. I saw that notification pop up that all the files were being quarantined so I knew something was up.


    I wish those of you really affected the best of luck.


    Easier said that done...though everybody knows to backup and most of us do. Would you live with the fact that you call a trusted plumber over and have him do a job that springs a leak, damages your gypsum wall, finishes and painting and maybe your precious photos from childhood, school that you probably had not backed up...that autographed wall poster of your favorite football player. Would you not go after the plumber and have him pay up for the damages? I am JoeThePlumbing contractor and my plumber left a leaky faucet (job paid me $250), but cost me $10000 in damages...could not replace the photos or the wall poster. Did my plumber or I do this on purpose...no stuff happens but we all have to be compensated for and need to make good for the mistakes we do. Do you have property damage insurance on your car...uninsured motorist coverage?


    Well, am I starting a new business proposal/ idea here regarding PC/software insurance? Sorry to future PC users, if this passing thought becomes a legal business model in few years.


    Antivirus is a necessary tool, gaming is not...there are different rules for different softwares. Automobiles have recall, so do toy manufacturers, strollers, food packaging etc...you name it...all have to compensate for the damage to the extent that can be legally claimed. So do the customers of BD, have a level of expectation as compensation not limited to extension of license. Based on the extent of damage that arise, people may or may not have lost their lives, but surely this mishap affects the livelyhood of many. Loosing 6 months worth of work is too far fetched and yes I can only pity the loss, but otherwise the hours spent in fixing the damages should be compensated for, including tools necessary to fix.

  • It was so long ago on the first incident that I dont think anyone did, though I do not remember. The second incident no one did to the best of my knowledge.


    I can literally if my system gets fubar'd have it back up in a few hours at most. Usually just waiting for stuff to install.


    I see. In your case you haven't lost anything.


    But the question of this whole incident or any incident comes down to the 'reasonable man test'. Should a reasonable person be able to recover there files without suffering loss? For the most part this is a no.


    But this incident in my opinion clearly fails the question of: Was the company negligent?


    Given this was a 64-bit update, that can only run on 64-bit would produce the result it did on any 64-bit machine. Thus showing this software was untested in my opinion. Which given what this software does - is negligence.

  • Some of you are real jokers. You didn't get hurt by this mess so you talk like it's no big deal. I just finished reinstalling Windows 7 64bit on 3 machines. What a royal waste of time. No email from BD? Someone must be getting fired right about now. How can ANYONE release this crap of an update? It hit me harder than most viruses I've had in my entire computer life of decades. I couldn't restore - no safe mode - my password wasn't recognized - it just got worse with each reboot. I'd open firefox to get to the BD forums and it would go crazy rendering my computer unusable to the point it wouldn't start.


    If we don't get some type of compensation for this joke of an update, I'll tell everyone I know not to use Bitdefender and explain why! No one deserves this crap. Now I have to go reinstall a gazillion pieces of software. To think how many people I've convinced to use BD - dozens - oh, I'm sure they're real happy with me now.


    Where is our apology email???? Nothing?? Seriously? BD has got to have the worse damage control I've seen.


    I'm lucky not all my machines are 64bit - I have 9 BD licenses. They had better give something back to people whom their software punished - hard. <img class=" />


    AN ANTI-VIRUS PROGRAM THAT ATTACKS YOUR SYSTEM LOL - I've seen everything now.

  • WTF people, how many of you were thinking of suing let's say Nvidia or creative or ATI for releasing updates that ****** up your machines ? IT happened , so what? That's the problem with the world today , ohhh, the food is cold, i'm gonna sue , ohhh it's hot outside , i'm gonna sue . For the people that needed a technician to come and fix there machines, just buy a *****'n MAC , at least you pay triple the price but you won't even know that it's infected and maybe you'll end up with your bank account empty.

  • WTF people, how many of you were thinking of suing let's say Nvidia or creative or ATI for releasing updates that ****** up your machines ? IT happened , so what? That's the problem with the world today , ohhh, the food is cold, i'm gonna sue , ohhh it's hot outside , i'm gonna sue . For the people that needed a technician to come and fix there machines, just buy a *****'n MAC , at least you pay triple the price but you won't even know that it's infected and maybe you'll end up with your bank account empty.


    I've been using Nvidia and ATI cards for decades, their drivers have NEVER *@*#$ my machine - issues yes but never have I had to reinstall my OS from scratch.


    Food is cold, hot outside? wtf are you talking about??? I'm talking all day non-stop computer repair over software that is suppost to protect us - if it failed and some virus hit us it wouldn't hurt so much - that happens but the anti-virus software itself hitting us??


    What does MAC have to do with this issue?


    at least you pay triple the price but you won't even know that it's infected and maybe you'll end up with your bank account empty
    wha... LOL


    forget suing anyone, BD should compensate it's loyal customers that got @#$@!

  • And how are you going to prove that you got severely affected by BD? Because if they start offering compensation, anyone could just pop at their door claiming they, too, had to reinstall 100 PCs that day and would like some money for that.

  • And how are you going to prove that you got severely affected by BD? Because if they start offering compensation, anyone could just pop at their door claiming they, too, had to reinstall 100 PCs that day and would like some money for that.


    I don't want bitdefender's money - just that they have some courtesy for loyal customers that are running 64bit systems. Offer some type of extended subscription and an apology - it won't even cost them much to do that and would go a long way to give loyal customers such as myself a bit of satisfaction. It's would be smart business practice too. People that weren't affected, won't even know about the offer but at least they offer something as a "sorry, we screwed up" to the people who this really maddened and came here to vent.

  • edited March 2010
    I don't want bitdefender's money - just that they have some courtesy for loyal customers that are running 64bit systems. Offer some type of extended subscription and an apology - it won't even cost them much to do that and would go a long way to give loyal customers such as myself a bit of satisfaction. It's would be smart business practice too. People that weren't affected, won't even know about the offer but at least they offer something as a "sorry, we screwed up" to the people who this really maddened and came here to vent.


    That sounds pretty reasonable.


    They could have a link to an extended license option for x64 systems, as opt-in with name, address and so on. The link could be online for 3-7 days, after that the word could spread and anyone would get it whether they got affected by the situation or not (which, by the way, only lasted a few hours, until detecting false positives stopped).

  • That sounds pretty reasonable.


    They could have a link to an extended license option for x64 systems, as opt-in with name, address and so on.


    Even so, the word could spread quickly and everyone would get it, whether they got affected by the situation or not (which, by the way, only lasted a few hours, until detecting false positives stopped).


    word wouldn't spread that quick and it would only be for 64bit systems that we actually affected and could even be for a short time ensuring only people we came here to complain got it. People that were not affected wouldn't complain nor come here to vent. It's pointless thinking for bitdefender, they know better how to make it happen with minimal loss to them. So far they have only dodged the topic of compensation.

  • Some of you are real jokers. You didn't get hurt by this mess so you talk like it's no big deal.


    Not sure if you were directing this at me, I merely stated that Ive seen it happen before not with an antivirus no but similar results.


    The real jokers are the ones going, "im gonna sue" Yeah right thats the biggest load ive ever seen.

  • Some of you are real jokers. You didn't get hurt by this mess so you talk like it's no big deal. I just finished reinstalling Windows 7 64bit on 3 machines. What a royal waste of time. No email from BD? Someone must be getting fired right about now. How can ANYONE release this crap of an update? It hit me harder than most viruses I've had in my entire computer life of decades. I couldn't restore - no safe mode - my password wasn't recognized - it just got worse with each reboot. I'd open firefox to get to the BD forums and it would go crazy rendering my computer unusable to the point it wouldn't start.


    If we don't get some type of compensation for this joke of an update, I'll tell everyone I know not to use Bitdefender and explain why! No one deserves this crap. Now I have to go reinstall a gazillion pieces of software. To think how many people I've convinced to use BD - dozens - oh, I'm sure they're real happy with me now.


    Where is our apology email???? Nothing?? Seriously? BD has got to have the worse damage control I've seen.


    I'm lucky not all my machines are 64bit - I have 9 BD licenses. They had better give something back to people whom their software punished - hard. <img class=" />


    AN ANTI-VIRUS PROGRAM THAT ATTACKS YOUR SYSTEM LOL - I've seen everything now.


    Unfortunately, the apologies got snowballed into the big thread here, along with the updates, but are present here, though.


    This has been a complete unfortunate situation in which, we were involved together. So what we are trying to get with this topic is to brainstorm on a compensation for your time and efforts supporting us.


    Thanks.

  • edited March 2010
    word wouldn't spread that quick and it would only be for 64bit systems that we actually affected and could even be for a short time ensuring only people we came here to complain got it. People that were not affected wouldn't complain nor come here to vent. It's pointless thinking for bitdefender, they know better how to make it happen with minimal loss to them. So far they have only dodged the topic of compensation.


    I edited my reply while you were writing.


    Here it is again:


    They could have a link to an extended license option for x64 systems, as opt-in with name, address and so on. The link could be online for 3-7 days, after that the word could spread and anyone would get it whether they got affected by the situation or not (which, by the way, only lasted a few hours, until detecting false positives stopped).

  • what we are trying to get with this topic is to brainstorm on a compensation for your time and efforts supporting us.


    Thanks.


    YES Valentin - that would be greatly appreciated - stuff happens to the best of us, it's how we resolved the issue that matters. The fact that you guys are thinking how to compensate us is music to my ears - I feel better already. We can't expect the world back but a little something for our troubles would go a long way!

  • I've been using Nvidia and ATI cards for decades, their drivers have NEVER *@*#$ my machine - issues yes but never have I had to reinstall my OS from scratch.


    Food is cold, hot outside? wtf are you talking about??? I'm talking all day non-stop computer repair over software that is suppost to protect us - if it failed and some virus hit us it wouldn't hurt so much - that happens but the anti-virus software itself hitting us??


    What does MAC have to do with this issue?


    wha... LOL


    forget suing anyone, BD should compensate it's loyal customers that got @#$@!


    The point was that whenever people have a problem with something the first thing that comes trough their minds is seeking compensation or suing . Just take a look on other forums and see how many people had to reinstall because of bad drivers.


    The point with MAC was that it's supposed to be very reliable and secure and never crashes , + you wont need anti virus, but then again it comes with a price.


    I wouldn't mind getting a free 1 year subscription but I don't mind if i won't get it either

  • edited March 2010

    I want my money back so I can buy a different security solution. This should be fair enough.

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