False Positive On X64 - Trojan.fakealert.5 - Bd 2008
Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5. Following this event, in some instances BitDefender and/or Windows did not work properly anymore (PC failed to boot or certain applications did not function due to the fact that the files have been moved to Quarantine).
We have created a patch that will restore BitDefender and the quarantined files. If BitDefender is not affected perform an update (right click on the BitDefender system tray icon and choose "Update Now" - or check KB ARTICLE #572 for detailed information on how to update) in order to correct the issue.
If you cannot update BitDefender or the update did not fix the situation follow the instructions in KB ARTICLE #638.
AN UPDATED VERSION OF THE 2010 PATCH HAS BEEN RELEASED
PLEASE CHECK THIS KB ARTICLE FOR MORE INFORMATION ON HOW TO RUN IT.
NOTE:
-The patch will not leave any files in Quarantine after running.
-The 2009 and 2010 patches have been implemented via Automatic Update of your
BitDefender (if Bitdefender is running properly).
-For version 2008 a patch will soon be released (we will keep you posted with upcoming events in this section).
-After running the patch,a system restart is required.
We would like to convey our apologies in regards to the situation created.
