After the flawed update issue last week I was able to get a good boot using previous good configuration. I appreciated the quick response on getting the patch out. I was then able to fix Bitdefender with the supplied patch and it restored most of the programs/settings (had to do some reinstalls and finessing to get most things back to pre Black Saturday functionality). Unfortunately I have not been able to restore printer capability.
I have reinstalled the the drivers and software for my printer (the printer is detected and shows up in Devices and printers Window). However when I try to print something nothing happens. If I open the print status window it indicates there is an error. When I check Device manager it doesn't indicate a printer in the Com and LPT list (not even and exclamation mark on a device). There must be a windows file(s) or something that's screwed. I tried to restore files but Bitdefender indicates the files exist already (assuming they are restored properly). So now what do I do? Printer function was not an issue until this update problem screwed with my files.
I would really appreciate support on this. All I got from the support group was a canned message to uninstall and reinstall Bit Defender. Of course that didn't work. In fact I had some problems doing a BD reinstall but finally licked that.
I still have a backup of the files that were quarantined but not sure if this can help diagnose and repair the problem.
Lastly I find it ironic that BitDefender is supposed to protect us from damage occurring to our systems. This has been one royal pain.
