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Bit Defender Won't Run

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Bit Defender now crashes constantly since last night. I have just re-installed Windows 7 64bit and updated, and installed bit defender, and it is still crashing. So either a recent MS Update is killing bit defender, or a recent bit defender update broke it. Again this is a completely virgin install with only the microsoft updates applied.


PID:2272  TID:2404  2010-04-09  22:10:39.0248  --------------------------------------------------------------------------------
PID:2272  TID:2404  2010-04-09  22:10:39.0248  ==>BdReinit MAIN. System: [1], Cmdline: [ /system /cph:2664 /cpi:2676 /cti:2704 /ceh:2656 /dws:2660 /pep:29479952 /exc:3221225477 /exa:16006244 /cpp:c:\program?acfiles\bitdefender\bitdefender?ac2010\vsserv.exe /rcl:C:\Program?acFiles\BitDefender\BitDefender?ac2010\vsserv.exe]
PID:2272  TID:2404  2010-04-09  22:10:39.0248      No npcomm.dll, that's ok.
PID:2272  TID:2404  2010-04-09  22:10:39.0248          Trying path [0] : [C:\ProgramData\BitDefender\Desktop\Temp\BDCH_MDKKDIDOJACNLBEGJNBFJFIMLDPEGLJO_vsserv_1270851039.dmp]
PID:2272  TID:2404  2010-04-09  22:10:39.0263          File created OK, [0], [C:\ProgramData\BitDefender\Desktop\Temp\BDCH_MDKKDIDOJACNLBEGJNBFJFIMLDPEGLJO_vsserv_1270851039.dmp]
PID:2272  TID:2404  2010-04-09  22:10:39.0263          MiniDumpWriteDump START
PID:2272  TID:2404  2010-04-09  22:10:39.0341          MiniDumpWriteDump END: [1]
PID:2272  TID:2404  2010-04-09  22:10:39.0435          Signaled DumpWrittenSuccessfully.
PID:2272  TID:2404  2010-04-09  22:10:39.0435          Dump written OK [0], [C:\ProgramData\BitDefender\Desktop\Temp\BDCH_MDKKDIDOJACNLBEGJNBFJFIMLDPEGLJO_vsserv_1270851039.dmp]!!!
PID:2272  TID:2404  2010-04-09  22:10:39.0435      WriteDump(): [0].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      Signaled BDCH to exit [1].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      ==>KillCrashedProc()
PID:2272  TID:2404  2010-04-09  22:10:39.0435          Process exited normally: [0], [2676]
PID:2272  TID:2404  2010-04-09  22:10:39.0435      <==KillCrashedproc() [0], [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0435      KillCrashedProc: [0].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      ==>LeashWatchDog(1)
PID:2272  TID:2404  2010-04-09  22:10:39.0435      LeashWatchDog(): [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0435      LeashLiveSrvWatchDog(TRUE): [0].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      ==>CheckCrashRate()
PID:2272  TID:2404  2010-04-09  22:10:39.0435          Evaluated persistency: [0], [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0435      <==CheckCrashRate() [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0435      CheckCrashRate(): [0].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      DontSubmitDumps: [0].
PID:2272  TID:2404  2010-04-09  22:10:39.0435      ==>RunWizWithUserCredentials() [0], [ /system /trace /rih:2664 /hrc:2656 /cpp:c:\program?acfiles\bitdefender\bitdefender?ac2010\vsserv.exe /dfp:C:\ProgramData\BitDefender\Desktop\Temp\BDCH_MDKKDIDOJACNLBEGJNBFJFIMLDPEGLJO_vsserv_1270851039.dmp /exc:3221225477 /exa:16006244]
PID:2272  TID:2404  2010-04-09  22:10:39.0450          WTSGetActiveConsoleSessionId succeeded: [1]!
PID:2272  TID:2404  2010-04-09  22:10:39.0450          Active console: [1]
PID:2272  TID:2404  2010-04-09  22:10:39.0450          Active console found : [1]
PID:2272  TID:2404  2010-04-09  22:10:39.0450          CreateProcessAsUser() SUCCEEDED: [0], [ /system /trace /rih:2664 /hrc:2656 /cpp:c:\program?acfiles\bitdefender\bitdefender?ac2010\vsserv.exe /dfp:C:\ProgramData\BitDefender\Desktop\Temp\BDCH_MDKKDIDOJACNLBEGJNBFJFIMLDPEGLJO_vsserv_1270851039.dmp /exc:3221225477 /exa:16006244]
PID:2272  TID:2404  2010-04-09  22:10:39.0450      <==RunWizWithUserCredentials() [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0450      RunWizWithUserCredent(): [0]
PID:2272  TID:2404  2010-04-09  22:10:39.0450      Waiting for BdSubwiz.exe...
PID:2272  TID:2404  2010-04-09  22:11:23.0494      Waited for BdSubwiz.exe: [0]
PID:2272  TID:2404  2010-04-09  22:11:23.0494      Reinitialisation was refused by user.
PID:2272  TID:2404  2010-04-09  22:11:23.0494      ==>LeashWatchDog(0)
PID:2272  TID:2404  2010-04-09  22:11:23.0494      LeashWatchDog(): [0]
PID:2272  TID:2404  2010-04-09  22:11:23.0494      LeashLiveSrvWatchDog(FALSE): [0].
PID:2272  TID:2404  2010-04-09  22:11:23.0494  <==BdReinit MAIN: [0]
PID:2272  TID:2404  2010-04-09  22:11:23.0494  --------------------------------------------------------------------------------