Bitdefender Total Security 2010 Won't Update

racinjew@gmail.com

Hi there, i am new to this website but i have been using bitdefender for years..

so here it is:

for about the last week bitdefender won't update, however in the past it had perfectly.

i tried disabling bitdefender's firewall to see if it would allow it to update, but it was unsuccessful.

down below i attached a picture in which showcases what my bitdefender looks like after it had tried to update...

any help would be extremely appreciated!

Thanks.

Unknown

Hi Tony,

Please follow the steps below in order to reset the Firewall rules:

1. Double click on the BitDefender icon located on the Desktop to open the Security Center.

2. Click on 'Settings' and then switch UI (User Interface) to: Expert Mode

3. Click on OK

4. Go to 'Firewall' then to 'Rules'

5. Click on 'Reset Rules' and then on 'Ok'

6. Restart your computer and try to update BitDefender. If asked to allow BitDefender Update module to add a firewall rules please select Allow.

Please confirm if the issue has been resolved.

Regards,

racinjew@gmail.com

Hi Tony,

Please follow the steps below in order to reset the Firewall rules:

1. Double click on the BitDefender icon located on the Desktop to open the Security Center.

2. Click on 'Settings' and then switch UI (User Interface) to: Expert Mode

3. Click on OK

4. Go to 'Firewall' then to 'Rules'

5. Click on 'Reset Rules' and then on 'Ok'

6. Restart your computer and try to update BitDefender. If asked to allow BitDefender Update module to add a firewall rules please select Allow.

Please confirm if the issue has been resolved.

Regards,

Nope. I'm afraid it didn't work. same thing as before., however in the picture i attached below, it says that the last update was today (which i know it didn't update) but i think the engine version and virus signatures are not up to date.. i'm thinking about reinstalling it, any other ideas?

Unknown

Hello Tony,

Instructions were sent to you via email regarding the update issue you are facing. Follow the steps and generate the trace log. Send it as a reply to my email and you will have my answer as soon as possible. Thanks!

Allenssmart

I'm also having the same problem as Tony, I have also tried you're first solution. It does not work. Can you also send to me via email regarding the update issue? Thank you very much.

Unknown

Hello Allenssmart,

In order to solve the update issue please follow the steps bellow :

1. Download the "support.exe" tool from the next link : http://www.sendspace.com/file/dv3nig . Do not run it yet.

2. Start your computer in Safe Mode.

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins

to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click "Yes" to acknowledge.

3. Run the tool downloaded earlier then reboot your computer normally .

4. Try to update BitDefender and let me know if the same issue occurs.

Best regards,

Allenssmart

I'm sorry but the problem persists. This is what happened: I did a manual update. Checking for update to 100%, then it starts downloading. When it's finished downloading, it loops back and starts checking for update at 0% and goes to 100% and downloads and loops again. I think after the third loop I get the same exclamation mark again. I went into the log and I have attached what it looks like.

Allen

Unknown

Hi Allen and Tony,

In order to solve the Update issue that both of you are encountering please follow the steps below:

1. Open BitDefender (double left click on the BitDefender tray icon);

2. Go to Settings - > Switch to Expert Mode;

3. Go to Firewall and temporarily disable it (15 minutes);

4. Go to the Update module in the left part and try to perform an update;

5. If the Update was successful, please go to Firewall and enable it;

6. Go to the Rules tab;

7. Click on the Advanced button in the lower right;

8. Look for a rule created for the livesrv.exe process;

9. Delete this rule and then close BitDefender;

10. Reboot your computer;

11. When it loads back up, open BitDefender and try to perform an update;

12. If you see a popup asking you to allow a process called livesrv.exe to connect, allow it.

If the steps above din not solve the issue you are dealing with, in order to troubleshoot the issue you are encountering, we would like you to follow the steps below:

1. Start and select Run (for Vista you have the search box);

2. Type ‘cmd’ and hit Enter;

3. Type

cd %programfiles%/bitdefender/bitdefender 2010

and hit Enter;

4. Type

supporttool.exe /livesrvtrace on

and hit Enter;

5. A popup should appear asking you to reboot the PC. Reboot the PC. If you are not asked to restart the PC, please do so on your own;

6. Open BitDefender and reproduce the issue a couple of times;

7. Click on Start and then choose My Computer/Computer;

8. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition;

9. Double left click on the supporttool.exe file - if you are using Vista or Windows 7, right click on the supporttool application file and select Run as Administrator;

10. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish;

11. Save THIS file, extract it and run the ‘.bat’ tool.

12. Please go to Desktop and upload the file to http://www.Sendspace.com then send me a PM with the download link for the log created with this tool.

Thank you!

Regards,

racinjew@gmail.com

Hi Allen and Tony,

In order to solve the Update issue that both of you are encountering please follow the steps below:

1. Open BitDefender (double left click on the BitDefender tray icon);

2. Go to Settings - > Switch to Expert Mode;

3. Go to Firewall and temporarily disable it (15 minutes);

4. Go to the Update module in the left part and try to perform an update;

5. If the Update was successful, please go to Firewall and enable it;

6. Go to the Rules tab;

7. Click on the Advanced button in the lower right;

8. Look for a rule created for the livesrv.exe process;

9. Delete this rule and then close BitDefender;

10. Reboot your computer;

11. When it loads back up, open BitDefender and try to perform an update;

12. If you see a popup asking you to allow a process called livesrv.exe to connect, allow it.

If the steps above din not solve the issue you are dealing with, in order to troubleshoot the issue you are encountering, we would like you to follow the steps below:

1. Start and select Run (for Vista you have the search box);

2. Type ‘cmd’ and hit Enter;

3. Type

cd %programfiles%/bitdefender/bitdefender 2010

and hit Enter;

4. Type

supporttool.exe /livesrvtrace on

and hit Enter;

5. A popup should appear asking you to reboot the PC. Reboot the PC. If you are not asked to restart the PC, please do so on your own;

6. Open BitDefender and reproduce the issue a couple of times;

7. Click on Start and then choose My Computer/Computer;

8. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition;

9. Double left click on the supporttool.exe file - if you are using Vista or Windows 7, right click on the supporttool application file and select Run as Administrator;

10. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish;

11. Save THIS file, extract it and run the ‘.bat’ tool.

12. Please go to Desktop and upload the file to http://www.Sendspace.com then send me a PM with the download link for the log created with this tool.

Thank you!

Regards,

After step 4:

"4. Type

supporttool.exe /livesrvtrace on

and hit Enter;"

No pop up appears..

Unknown

5. A popup should appear asking you to reboot the PC. Reboot the PC. If you are not asked to restart the PC, please do so on your own;

racinjew@gmail.com

Okay, I sent you the message!

Venturer

I have the same problem on a Windows XP System with Total Security 2010 installed! Update procedure is looping. No problems on my two other systems with Vista a Windows 7!

racinjew@gmail.com

I have the same problem on a Windows XP System with Total Security 2010 installed! Update procedure is looping. No problems on my two other systems with Vista a Windows 7!

Same here, only a problem on my Windows 7 machine, not vista...

Anyone else think it's time to switch antivirus software?

Venturer

More infos: i suspect update looping doesn't affect update itself! I rebooted the system and antivirus engine and virus signs versions changed so i think the antivirus is still updated even the updating procedure is looping!

Bye!

Unknown

Hi Venturer,

Please provide me with the error message or what exactly is happening when you try to update. Also mention what BitDefender are you using and what build. To find the build right click on BitDefender icon then choose 'About'.

@Tony: please provide me with the ticket ID via PM. Thanks !

Regards,

racinjew@gmail.com

Hi Venturer,

Please provide me with the error message or what exactly is happening when you try to update. Also mention what BitDefender are you using and what build. To find the build right click on BitDefender icon then choose 'About'.

@Tony: please provide me with the ticket ID via PM. Thanks !

Regards,

Ticket ID..?

What do you mean? If you mean the link to download the file? i sent you a message on here with the link to download it a few days ago?

Unknown

Hi Tony,

Please check your email associated with the forum account. The ticket ID is the number located in the email subject line that starts with 2010xxxxxxxxx. Looking forward to your answer!

Regards,

Venturer

Hi Venturer,

Please provide me with the error message or what exactly is happening when you try to update. Also mention what BitDefender are you using and what build. To find the build right click on BitDefender icon then choose 'About'.

@Tony: please provide me with the ticket ID via PM. Thanks !

Regards,

Hi Dany!

On Windows XP Home i'm using BITDEFENDER TOTAL SECURITY 2010 x86 .21 build! It gives me no error message; simply it loops the updating procedure! On the 3rd loop a red marks point appears as in the screenshots posted before!

Bye!

Unknown

Hi Venturer,

An email was sent to your email address associated with your forum account with instructions on how to further investigate the update issue you encounter.

Looking forward to your answer!

Regards,

rayloriga

same looping problem here.

Win 7 64

Unknown

same looping problem here.

Win 7 64

Hello,

An email was sent to your address associated with your forum account with instructions on how to resolve the update issue you encounter.

Best regards,

madbrratt

hi, i have been having the very same problem here, can i please get some help?

win 7, 64 bit

Thx sooooo much!

madbrratt

Still waiting patiently...........anybody?

mngo

I have the exact same looping problem too. Please provide a solution for me. Thank you~

Unknown

Hello,

@madbrratt:

@mngo:

An email was sent with instructions on how to resolve the issue you encounter at the address associated with your forum account.

Kind regards,

oleballcoach2

Hello,

@madbrratt:

@mngo:

An email was sent with instructions on how to resolve the issue you encounter at the address associated with your forum account.

Kind regards,

Hello, I have the same problem. Windows 7 x64. Any help is greatly apprenticed!!

Unknown

Hi Oleballcoach2,

1. Double click on the BitDefender's icon to open the Security Center.

2. Switch to 'Expert Mode' from the 'Settings' button.

3. Go to the UPDATE tab.

4. Click on 'Update Now' button

5. Make a screenshot of the error you receive when you try to update.

Looking forward to your answer!

oleballcoach2

Hi Oleballcoach2,

1. Double click on the BitDefender's icon to open the Security Center.

2. Switch to 'Expert Mode' from the 'Settings' button.

3. Go to the UPDATE tab.

4. Click on 'Update Now' button

5. Make a screenshot of the error you receive when you try to update.

Looking forward to your answer!

badex

Very similar problem here. No error message. Using BD TS 2010. Windows 7 (x64)

longedta

I'm also having the same problem as Tony. Anyone can solve it

Lionet

I'm also having the same problem as Tony. Anyone can solve it

Hi Edta long and Badex,

You both have Win7 64bits?

If you look for this problem, someone claimed to have found the issue a long time ago, the address of the server that was changed... and a small modification to settle the issue.

Maybe? Bitdefender should answer fast now then...

Maybe not... the message could have been a fake or a phishing line too... I simply suspect it to be too old to be useful now. Besides, I do not have your problem (I have BD IS 2010 32bits) my updates are fine, so BD server's address has not moved. i do not think the company has plenty of server's addresses to deliver.

maybe an issue with W7 64b... either a microsoft's or BD's update...

I hope BD will answer you soon.

L.

Lionet

I'm also having the same problem as Tony. Anyone can solve it

Hi edta long and Badex ,

Maybe you'll find the solution in BD's knowledge base?

BD knowledge base

good search and cautious install...

Good night

Saemoenl

Hi,

Am having the same update issue, so sad that BITDEFENDER can't solve this problem. I have tried all the solutions give above, yet to see a perfect solution is still lacking. " />

Saemoenl

Hi,

Am having the same update issue, so sad that BITDEFENDER can't solve this problem. I have tried all the solutions give above, yet to see a perfect solution is still lacking. " />

Unknown

Hello Saemoenl,

Please post a screenshot of the Settings tab of the Update module within BitDefender.

Looking forward to your answer!

Regards,

Saemoenl

Hello Saemoenl,

Please post a screenshot of the Settings tab of the Update module within BitDefender.

Looking forward to your answer!

Regards,

I contact the customer service and they gave a link to uninstall one one am using and another link to download an new one, still my action detects reports that some security signatures in that one have expired. All in the attachment.

Unknown

Hi,

First and foremost note that you need to accept and run the executable file in the third screenshot. Furthermore follow the steps below and try to update again:

1. Open the BitDefender Security Center and switch to advanced view.

2. Go to "Updates" tab then click on the "Settings" sub-menu.

3. Under "Advanced settings" please make sure that the boxes next to "Don't update if scan is in progress" AND "Don't update if Game Mode is on" are NOT checked.

4. Click on the 'Update Now' button.

Please let me know if the issue persist.

Regards,

Saemoenl

Hi,

First and foremost note that you need to accept and run the executable file in the third screenshot. Furthermore follow the steps below and try to update again:

1. Open the BitDefender Security Center and switch to advanced view.

2. Go to "Updates" tab then click on the "Settings" sub-menu.

3. Under "Advanced settings" please make sure that the boxes next to "Don't update if scan is in progress" AND "Don't update if Game Mode is on" are NOT checked.

4. Click on the 'Update Now' button.

Please let me know if the issue persist.

Regards,

I've done that several times yet no solution to update. and the funny thing is, check my second attachment above and see on the certificate information. It has expired that why. From 25-Jan. 2008 - 25 jan. 2010. Bitdefender needs to update the attachment report of the third attachment.

i've given up to this problem of not been able to update and thinks otherwise.

Unknown

I have escalated the certificate issue and it is taken care of as we speak. What is the error message you receive when you try to update ? When exactly are you asked to run the wscfxav.exe file (third screenshot) ?

Saemoenl

I have escalated the certificate issue and it is taken care of as we speak. What is the error message you receive when you try to update ? When exactly are you asked to run the wscfxav.exe file (third screenshot) ?

Even now as am speaking still showing, in fact let me give you a screenshot of that. Paris time now.

Send me the link to the resolved certificate issue to replace the old one.

Thanks in advance.

Samuel.

Unknown

Hi Saemoenl,

Please check your email for instructions on how to further investigate the update issue you are facing. Once we resolve that issue, the certificate will be corrected also and no longer expired.

Looking forward to your answer!

Regards,

Saemoenl

Hi Saemoenl,

Please check your email for instructions on how to further investigate the update issue you are facing. Once we resolve that issue, the certificate will be corrected also and no longer expired.

Looking forward to your answer!

Regards,

Ok, My Thanks in advance.

Saemoenl

I didn't got any mail.

Unknown

Hello,

I have sent you the email to your AIM address again. Please confirm that you received it.

Regards,

bdg15oktober

I have the same looping problem too. Please give a solution for me

win7 32b

thanks..

Cristi Raducu

@anggi

Try running the following patch and let me know if the situation persists.

http://www.bitdefender.com/files/Knowledge.../file/patch.exe

poister198

Hey I am running on windows 7 64-bit OS currently having bitdefender total security 2010, and i get exactly the same looping problem as what previous users have posted, based on their screenshots (a red exclamation mark after update with no error message whatsoever). I have tried applying the patch but alas, to no avail. I can now only do manual updates which is updated only weekly.

What other steps should i take?

pierce

Hi Dany!

On Windows XP Home i'm using BITDEFENDER TOTAL SECURITY 2010 x86 .21 build! It gives me no error message; simply it loops the updating procedure! On the 3rd loop a red marks point appears as in the screenshots posted before!

Bye!

I have been searching around this forum for the past few days looking for solution for this exact problem. Before that, I have tried other method mentioned in other threads such as suspending the firewall, replacing xml file but to no avail. My problem is similar to the one mentioned by Venturer. I'm seeing that update was downloading and after 99% it starts again. The loop repeats a few time before giving me the exclamation mark.

I have this problem about a month ago and the current antimalvare engine properties states that:

virus signatures: 6149672

Engine Version: 7.33366

Unknown

Hello everyone,

poister198:

pierce:

Be kindly informed that the issue you encounter can be easily resolved by upgrading to your latest version, BitDefender 2011.

You can find full instructions on how to upgrade at the article below:

http://forum.bitdefender.com/index.php?sho...st=0#entry91020

If you have an older computer and you can't upgrade (because your computer does not meet the system requirements) please create a new topic and explain the current situation and enclose a screenshot of the update module along with:

- the BitDefender product you are currently using

- the Operating system

- the computer architecture (32-bit / 64-bit)

Considering the fact that multiple users have posted on this topic, each of them having different update issues, this topic is now closed. For any further queries create an individual topic in the respectful section (2009/2010/2011 products, Business products etc)

Best regards,