Existing Email Contents Deleted After Install

Hi,

I installed BD 2010 on 7/27/10. Since then I have noticed that all emails that were previously in my Inbox of my Thunderbird email client are now blank. The main window displays the titled, attachment size, sender, etc, but if I open/reply/fwd that message, it is blank.

I can understand if there are tweaks or settings to be adjusted for incoming emails and a spam filter, but how in the world odes a program delete contents on inbox items that were downloaded weeks/months/years ago??

Please help with any way to retrieve these emails & their contents. I had some pretty important stuff in there - like receipts, registrations, etc - that I would really like to have back.

NOTE - emails in Sent or in personal folders were not effected.

Thank you!

Find more posts tagged with

Comments

thehatchet

Actually, this is futile. The message info was simply a cache in my inbox. The messages are gone, presumably forever. Thanks BD, for nothing.

unknown

Hello,

What is the level of the slider under the Antispam module in BitDefender ? All the emails that were in the Inbox contained attachments ? Please mention what BitDefender product are you using and what Operating System.

Regards,

thehatchet

Hello,

What is the level of the slider under the Antispam module in BitDefender ? All the emails that were in the Inbox contained attachments ? Please mention what BitDefender product are you using and what Operating System.

Regards,

Anti Spam level is "Permissive"

No, the emails did not all contain attachments. Of the 147 emails, 23 had attachments. Of those attachments, 15 were pictures from known sources (like my cellphone), and 8 were excel or word documents, also received from known sources and 100% certain virus-free. The 123 remaining emails were receipts, notifications, etc, that did not contain any attachments.

All of my "sent" and personal folders are intact. Inbox was the only folder impacted.

Also, since installing Bitdefender, NONE of my restore points are functioning - I was hoping to use that as a not-likely but last chance.

Bitdefender Internet Security 2010, Windows XP.

unknown

Hi,

First of all please look in the BitDefender Quarantine and see if anything was added recently. Then go to the following location:

C:\Documents and Settings\<username>\Application Data\Thunderbird\Profiles\xxxxxx.default\Mail\<Mail server>

where:

<username> - the Windows Username you are currently using

<Mail server> - the mail server you had issues with

In the location above search for the file Inbox.msf and tell me its size.

I would also recommend you to read the following two articles: Disappearing emails and Undelete a message

The default BitDefender Quarantine folder location for Windows XP is:

C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Quarantine

Looking forward to your answer!

thehatchet

Hi,

First of all please look in the BitDefender Quarantine and see if anything was added recently. Then go to the following location:

C:\Documents and Settings\<username>\Application Data\Thunderbird\Profiles\xxxxxx.default\Mail\<Mail server>

where:

<username> - the Windows Username you are currently using

<Mail server> - the mail server you had issues with

In the location above search for the file Inbox.msf and tell me its size.

I would also recommend you to read the following two articles: Disappearing emails and Undelete a message

The default BitDefender Quarantine folder location for Windows XP is:

C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Quarantine

Looking forward to your answer!

Hi,

quarentine is empty

inbox.msf is 15kb

unknown

Thank you. Please open BitDefender, switch it from the Settings button to Expert Mode then go to the Antivirus tab. Click on the Custom Level button and check what is the First Action to take when an infected file is found. By default the first action is to move the infected file to Quarantine therefore, if BitDefender have found an infected message, it would have moved the Inbox.msf file to Quarantine. I truly can't see how BitDefender would have deleted those emails on its own, can you find anything that all the messages have in common ? (i.e. the same subject line, the same sender, the same tag etc)

Do you use any email back-up standalone utility such as MozBackup ?

thehatchet

Thank you. Please open BitDefender, switch it from the Settings button to Expert Mode then go to the Antivirus tab. Click on the Custom Level button and check what is the First Action to take when an infected file is found. By default the first action is to move the infected file to Quarantine therefore, if BitDefender have found an infected message, it would have moved the Inbox.msf file to Quarantine. I truly can't see how BitDefender would have deleted those emails on its own, can you find anything that all the messages have in common ? (i.e. the same subject line, the same sender, the same tag etc)

Do you use any email back-up standalone utility such as MozBackup ?

First action is disinfect, second action is quarantine.

The only thing that those emails had in common was me as the recipient. There were a few that had common senders, but basically it was a variety of things from the past year or two. Some work-related, some personal, some receipts, some info like "here is my contact info".....just a wide smattering of emails that basically had nothing in common other than they are now all gone.

It must be something with BD + Thunderbird, because I just found out that my daughter's computer (Vista + Thunderbird) also had its inbox completely nuked. It is on the same account as mine - I bought th3 3 license package for BD.

So given the fact that I have two computers, with different operating systems, both using Thunderbird as the email client, I installed Bitdefender on each and ran the scan as recommended, and now both have inboxes that are completely blank, I lay the blame squarely on Bitdefender because that is the new piece to the equation. None of the SENT or personal folders are missing anything as far as we can tell, but the inboxes are bare.

Unfortunately I did not use an email backup client. I will now, you can bet on it.

The other thing I tried in a futile attempt to recover my files was to attempt a system restore. However none of my available restore points from prior to the BD install work. Each one gives a "system could not be restored" message. Bitdefender really has me locked down. I bought it for the parental controls, but this is getting silly.