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[solved] Subscription Reset To 1 Year

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enoch0o
enoch0o
edited August 2010 in Bitdefender 2010 products

Hello,


I have just successfully reinstalled bitdefender to fix an installation issue but, now after having to reactivate the new installation with my key it has reset my subscription to 1 year.


I was offered an extra year extension for free for the "Trojan.fakealert.5" situation.


I don't know the exact number of days I had left but, it was 500 something and now after reinstalling it has reset my account to 365 days.


How can I resolve this with my account?


I sent an email responding to [Ticket ID:201003241006404] but, still haven't received any reply.


Thanks

Comments

  • enoch0o
    enoch0o
    Options

    Please disregard this thread.


    The issue seems to have resolved after I rebooted the system.


    :)

  • csalgau
    csalgau ✭✭
    Options

    Your original was probably for a one year period. Sometime after reboot the product contacted the update server and validated your key, obtaining it's current status.

This discussion has been closed.

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