"scan Failed To Execute" Error Message

nikki605

I didn't want to hijack this user's topic: http://forum.bitdefender.com/index.php?showtopic=20040 so I started a new one. I am having the same problem on my Win7 Pro x64 laptop. I don't know exactly when the problem first started. As you can see, it did complete a scheduled system scan 2 days ago. I get the same message when I click on any one of the 5 Run Task buttons. I searched the forum and found several topics reporting the same problem, but I could find no real solution.

Any help would be appreciated.

nikki605

I just used the clean uninstall tool to remove BDAV and then reinstalled it. I still have the same problem.

I still need some help... please.

Cristi Raducu

Hello nikki605,

The error message you posted has been fixed in a previous build.

Please make sure your BitDefender is up to date and also post the build version.

To find out this information you need to right click on the BitDefender icon (lower right corner) and select About.

If your BitDefender is up to date then please send me by PM a sysdump report so I can see what's wrong.

In this KB article you will find all the necessary information required to create the log.

http://kb.bitdefender.com/KB389-en--Asking...assistance.html

Thank you !

nikki605

The build I have is 13.0.21.347, virus signatures 6204353, engine version 7.33217

If this is the latest version and you still want me to PM you, please let me know.

Cristi Raducu

Yes,this is the latest version.

Please send me by PM the sysdump log

nikki605

Sorry for the dumb question, but how do I attach files to a PM on this board?

Unknown

Hi Nikki,

You can upload the sysdump.tar file HERE then send Christian a PM with the download link.

nikki605

OK, now I understand. I thought there was a way to directly attach a file to a PM and I just couldn't figure out how to do it. I will go do that now...

nikki605

Files uploaded & PM sent to Cristi.

nikki605

Christian - I'm just bumping this topic to verify that you received my PM with the download links.

I am still getting the "Scan failed to execute" errors on this Win7 Pro x64 laptop even though BD says the problem was fixed in a previous release. I am running build 13.0.21.347 and have already tried using the clean removal tool and reinstalling BDAV. That was no help, same problem.

Thanks,

Gary

Unknown

Hi Gary,

Chris is not available for the time being however I would like to assist you further if that's OK with you. Please send me the PM with the download link for the issue you encouter and, if any, the ticket ID you have open with Us.

Looking forward to your answer!

nikki605

PM sent with requested info. Await your reply.

Thanks,

Gary

Unknown

Hi Gary, got the PM and all the logs. You'll have my answer via email in the next 24 hours.

Regards,

nikki605

Thanks for the update. I'll wait to hear.

nikki605

Daniel - I know you are still reviewing the files you had me submit, but I wanted to give you an update from my end. I used msconfig and did a Selective startup with only the system services loaded - I unchecked "Load startup items." I rebooted the laptop & from the BDAV Antivirus-->Virus Scan tab I was able to run the My Documents, Auto-logon & Quick System Scans. The System Scan has started & is running now.

So something being loaded at startup is conflicting with running the BDAV scans. Once the System Scan has completed, I'll try adding back a few Startup items at a time in msconfig to see if I can isolate the conflicting program.

I'm down to 17 days in my trial period on this laptop. I just loaded BDAV on my third PC (the config is the last line in my signature). I have to make a decision soon & really want to run the same a/v software on all 3 PCs, so getting the problem resolved on the Win7 x64 laptop is becoming more urgent.

nikki605

After the System Scan completed, I used msconfig and went back to a normal startup. With all the original startup items re-enabled, I thought I would try to run the scans again. They ran normally. The Deep System Scan is running right now, with all startup items enabled.

I hate results like this, but so typical in my experience. " /> All I can say is that after temporarily disabling the startup items and running the 3 scans successfully, the scans are now continuing to run successfully with the startup items re-enabled. I'm not sure what to make of this result.

All I can do is continue to monitor the scans and report any more problems. If you do find anything unusual in the files I uploaded, please let me know.