[resolved]Help Automatic Renewal Made Redundant Renewal

jfrye

I need help from BitDefender customer service. I already have sent an email on this same subject, but it’s been 24 hrs. and I figured using this path as well couldn’t hurt.

My subscription for BitDefender Internet Security 2010 was up for renewal on Aug. 22, 2010 so I renewed and purchased BitDefender Internet Security 2010, (order Ref. #XXXXXX4) processed by Avangate on Aug. 19, 2010. The problem is the automatic renewal system also purchased a subscription, (order Ref. #XXXXXXXXX0) processed by DRI*bitdefender.com on Aug.22, 2010 for BitDefender Internet Security 2009 and charged my credit card $49.95. I don’t need or want 2 subscriptions. Why it purchased 2009 when I was already using 2010 I don’t know. Shouldn’t the automatic system see I had already renewed and stop the automatic renewal purchase? Please issue a credit to my credit card for the automatic renewal purchase (order Ref. #XXXXXXXXX0) processed by DRI*bitdefender.com. Your prompt attention to this matter is appreciated. Thanks Jeff Frye.

George R.

Hello Jeff,

Customer service will contact you via email in the following 24hours, as to solve this situation in a convenient manner. Also send me a PM with your email address and order ID.

Thanks.