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[resolved]Help Automatic Renewal Made Redundant Renewal
I need help from BitDefender customer service. I already have sent an email on this same subject, but it’s been 24 hrs. and I figured using this path as well couldn’t hurt.
My subscription for BitDefender Internet Security 2010 was up for renewal on Aug. 22, 2010 so I renewed and purchased BitDefender Internet Security 2010, (order Ref. #XXXXXX4) processed by Avangate on Aug. 19, 2010. The problem is the automatic renewal system also purchased a subscription, (order Ref. #XXXXXXXXX0) processed by DRI*bitdefender.com on Aug.22, 2010 for BitDefender Internet Security 2009 and charged my credit card $49.95. I don’t need or want 2 subscriptions. Why it purchased 2009 when I was already using 2010 I don’t know. Shouldn’t the automatic system see I had already renewed and stop the automatic renewal purchase? Please issue a credit to my credit card for the automatic renewal purchase (order Ref. #XXXXXXXXX0) processed by DRI*bitdefender.com. Your prompt attention to this matter is appreciated. Thanks Jeff Frye.
Comments
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Hello Jeff,
Customer service will contact you via email in the following 24hours, as to solve this situation in a convenient manner. Also send me a PM with your email address and order ID.
Thanks.0
