Virus/spyware Problems

acuteg123

Hello,

Ive got a problem i would like to see if you guys can help me with. I purchased bitdefender internet security v10 recently and it seems to have allowed a virus and some spyware into my PC. First problem is i keep getting a windows security alert all the time saying: Warning! Potential spyware operation! Your computer is making copies of your system and internet files. Run full scan now to prevent any unathorised acess to your files. Click YES to download spyware remover... Second problem: I cant get into my add/remove programs file because i get a message saying This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrater. When i ran a scan with bitdefender it showed that i had these in my PC: Win32.worm.agent.pyd, generic.xpl.adodb.sbdf6d75, and Exploit.win32.ms05-002.gen (bit defender said it could not disenfect but later i noticed they were in the quaratine section n i just deleted them from the section a minute ago-BUT i still keep having these problems above...) Does any body know what the problem could be and how can i get my PC running back to normal. Thank you ,any help would be highly appreciated.

bluesprite

Hello,

From what you describe, you have an adware/spyware case. The warnings that you get are false and they just want to trick you into downloading and probably buying software that you don't need.

Disinfection of files is only possible when a legitimate file has been infected by the virus - in that case the virus body can be removed, leaving the legitimate file safe and intact. When the file that is detected is the virus body itself, it's not possible (nor necessary) to disinfect, just to quarantine/delete the virus (or spyware). However, it's often the case that after you get infected with spyware or other malware, it keeps re-downloading and reinstalling itself after you scan and delete them. There are different anti-spyware scanners with varying success against different kinds of spyware, but I suggest two particular tools. First download and install SpywareBlaster here: http://filehippo.com/download_spywareblaster/ , update and enable all protection. It's not a scanner but will prevent future infections. Then download Hijackthis here: http://filehippo.com/download_hijackthis/ . Install and click Do a system scan and save a logfile. Copy the contents of the logfile and post them here, but don't try to fix anything unless you know exactly what you're doing. The logfile will be analyzed and you'll be given the information which objects from the log to have fixed. This will disable the malware, will prevent it from loading when Windows starts and will stop them from downloading themselves again. Then you can run a scan with BitDefender to remove what's left.