Unable To See Bitdefender On Computer

bitme

I'm sorry if this has been covered elsewhere, but it is impossible to search for "Active X Controls," which seems to be the most relevant topic.

I'm not sure why this happened, since I didn't change Active X controls on my computer, but the most recent time after rebooting I get a message from Bitdefender that "One of more Active X controls could not be displayed" and when I try to open the program I get a large white box where the screen should be (see screen capture below).

I did have a trojan that I was trying to remove and possibly this changed the Active X controls (I ended up removing it by deleting the file in my temp folder because I couldn't get the bitdefender virus scan screen to come up).

Any idea how to fix this? If there are no other suggestions, will reinstalling (or removing the 2010 and installing the 2011) fix it?

Thanks for any help.

Mihaela M.

Hi bitme,

In order to solve the issue you described, I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system.

If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your general hardware specs (CPU, RAM, System Type...).

In order to see your system configuration, right click on the MyComputer icon present on your desktop and choose Properties.

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you!