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Password Protected Files
Hi:
Have been using BD 2010 for about 10 month. (Build 13.0.21.347. Windows XP Home + SP3. Dell Dimension 3100).
I regularly do a deep system scan every 2 weeks and up until 30/10/10 there seemed to be no problems apart from the fact that there are a number of Excel and Word files (approx 50) on my system with password protection (using the standard Microsoft Office password options) which were never reported on the scan logs as being “skipped by BD. I accepted this, but on the last regular scan of 17/11/10 some of these files appeared on the exception list on the log for the first time.
I thought this strange so almost immediately ran another scan which provided a totally “clean” report with no exceptions at all (Scan 1 log below). I then did some work on the machine (NOT using Microsoft Office) and ran the scan again. This time only one of the password protected files was reported as being skipped (scan 2 log below). So I ran the scan yet again and this time there were 2 files reported as being skipped, but the file reported by scan 2 was not one of them (see scan log 3 below). Once more I had not used Office between the scans or accessed the files in any other way.
Can anybody explain what is happening here?
(BTW - I have also scanned the system using CCLeaner, MalwareBytes (latest version) and Microsoft Malicious Software removal Tool. They all report the system as being clean and free from viruses etc).
SCAN 1
BitDefender Log File
Product: BitDefender Antivirus 2010
Version: BitDefender Antivirus Scanner
Scanning task: Deep System Scan
Log date: 17/11/2010 13:11:00
Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1289999460_1_00.xml
Scan paths: Path 0000: C:\
Scan Level: Scan for viruses: Yes
Scan for adware: Yes
Scan for spyware: Yes
Scan for applications: Yes
Scan for dialers: Yes
Scan for rootkits: Yes
Scan for keyloggers: Yes
Virus Scanning Options: Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan runtime packers: Yes
Scan e-mails: Yes
Scan all files: Yes
Heuristic Scan: Yes
Scanned extensions: not configured
Excluded extensions: not configured
Target Processing: Default first action for infected objects: None
Default second action for infected objects: None
Default first action for suspect objects : None
Default second action for suspicious objects: None
Default action for hidden objects: None
Default first action for encrypted infected objects: None
Default second action for encrypted infected objects: None
Default first action for encrypted suspicious objects: None
Default second action for encrypted suspicious objects: None
Default action for password-protected objects: Log only
Scan Engines Summary Virus signatures: 6256230
Archive plugins: 44
E-mail plugins: 6
Scan plugins: 14
System plugins: 5
Unpack plugins: 10
Basic Scanned items: 68569
Infected items: 0 (no infected items have been detected)
Suspect items: 0 (no suspected items have been detected)
Hidden items: 0 (no hidden items have been detected during this scan)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)
Advanced Scan time: 00:02:53
Files per second: 396
Skipped items: 122304
Password-protected items: 0
Over-compressed items: 0
Individual viruses found: 0
Scanned folders: 5334
Scanned boot sectors: 2
Scanned archives: 43
Input-output errors: 0
Scanned processes: 34
Infected processes: 0
Scanned registry keys: 1518
Infected registry keys: 0
Scanned cookies: 152
Infected cookies: 0
SCAN 2
BitDefender Log File
Product: BitDefender Antivirus 2010
Version: BitDefender Antivirus Scanner
Scanning task: Deep System Scan
Log date: 17/11/2010 15:55:26
Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1290009326_1_00.xml
Scan paths:
Path 0000: C:\
Scan Level:
Scan for viruses: Yes
Scan for adware: Yes
Scan for spyware: Yes
Scan for applications: Yes
Scan for dialers: Yes
Scan for rootkits: Yes
Scan for keyloggers: Yes
Virus Scanning Options:
Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan runtime packers: Yes
Scan e-mails: Yes
Scan all files: Yes
Heuristic Scan: Yes
Scanned extensions: not configured
Excluded extensions: not configured
Target Processing:
Default first action for infected objects: None
Default second action for infected objects: None
Default first action for suspect objects : None
Default second action for suspicious objects: None
Default action for hidden objects: None
Default first action for encrypted infected objects: None
Default second action for encrypted infected objects: None
Default first action for encrypted suspicious objects: None
Default second action for encrypted suspicious objects: None
Default action for password-protected objects: Log only
Scan Engines Summary
Virus signatures: 6257086
Archive plugins: 44
E-mail plugins: 6
Scan plugins: 14
System plugins: 5
Unpack plugins: 10
Basic
Scanned items: 79717
Infected items: 0 (no infected items have been detected)
Suspect items: 0 (no suspected items have been detected)
Hidden items: 0 (no hidden items have been detected during this scan)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)
Advanced
Scan time: 00:06:39
Files per second: 199
Skipped items: 105279
Password-protected items: 1
Over-compressed items: 0
Individual viruses found: 0
Scanned folders: 5519
Scanned boot sectors: 2
Scanned archives: 70
Input-output errors: 0
Scanned processes: 61
Infected processes: 0
Scanned registry keys: 1518
Infected registry keys: 0
Scanned cookies: 117
Infected cookies: 0
Not scanned objects:Object Path Reason: Final Status
C:\Documents and Settings\XXX\My Documents\Personal Data\Finances\Models and other spreadsheets\BUDGET_2002.xls Password-protected Not scanned (file was password-protected)
SCAN 3
BitDefender Log File
Product: BitDefender Antivirus 2010
Version: BitDefender Antivirus Scanner
Scanning task: Deep System Scan
Log date: 17/11/2010 16:04:57
Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1290009897_1_00.xml
Scan paths:
Path 0000: C:\
Scan Level:
Scan for viruses: Yes
Scan for adware: Yes
Scan for spyware: Yes
Scan for applications: Yes
Scan for dialers: Yes
Scan for rootkits: Yes
Scan for keyloggers: Yes
Virus Scanning Options:
Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan runtime packers: Yes
Scan e-mails: Yes
Scan all files: Yes
Heuristic Scan: Yes
Scanned extensions: not configured
Excluded extensions: not configured
Target Processing:
Default first action for infected objects: None
Default second action for infected objects: None
Default first action for suspect objects : None
Default second action for suspicious objects: None
Default action for hidden objects: None
Default first action for encrypted infected objects: None
Default second action for encrypted infected objects: None
Default first action for encrypted suspicious objects: None
Default second action for encrypted suspicious objects: None
Default action for password-protected objects: Log only
Scan Engines Summary
Virus signatures: 6257086
Archive plugins: 44
E-mail plugins: 6
Scan plugins: 14
System plugins: 5
Unpack plugins: 10
Basic
Scanned items: 65307
Infected items: 0 (no infected items have been detected)
Suspect items: 0 (no suspected items have been detected)
Hidden items: 0 (no hidden items have been detected during this scan)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)
Advanced
Scan time: 00:03:19
Files per second: 328
Skipped items: 118087
Password-protected items: 2
Over-compressed items: 0
Individual viruses found: 0
Scanned folders: 5519
Scanned boot sectors: 2
Scanned archives: 52
Input-output errors: 0
Scanned processes: 34
Infected processes: 0
Scanned registry keys: 1518
Infected registry keys: 0
Scanned cookies: 117
Infected cookies: 0
Not scanned objects:Object Path Reason: Final Status
C:\Documents and Settings\XXX\My Documents\Personal Data\Old stuff\Financials\assets.xls Password-protected Not scanned (file was password-protected)
C:\Documents and Settings\XXX\My Documents\Personal Data\Finances\Models and other spreadsheets\2007_model.xls Password-protected Not scanned (file was password-protected)
Comments
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So no answers from Bit Defender?
0 -
Bump for the second day.
Poor support from Bit Defender don't you think?0 -
Hi AJAYS,
First I want to apologize for my delay in responding to your post. In order to further investigate the situation, please send me a PM with those 3 files: BUDGET_2002.xls, assets.xls and 2007_model.xls.
I am waiting for your PM.
Thank you!0 -
Hi AJAYS,
First I want to apologize for my delay in responding to your post. In order to further investigate the situation, please send me a PM with those 3 files: BUDGET_2002.xls, assets.xls and 2007_model.xls.
I am waiting for your PM.
Thank you!
Email sent to you.0 -
Hi AJAYS,
I sent you a reply. Should you need any further assistance, please do not hesitate to contact us.
Thank you!0
