[resolved] Settings Bu In Bd Is 2011 ?

Hi Tim,

The feature you are referring to is no longer available since the 2010 version. However, as many of our users requested it, we have a tool that will export your settings so you can uninstall/reinstall then import them back.

Check your email associated with your forum account for instructions and the tool you requested. Ticket ID: 201012011019688. If you have any further queries feel free to contact me at any time.

Kind regards,

Hi Daniel

By reading this post it seems that the tool is very beneficial, so I'm also interested in it and would be thankful if you send me too.

Also I want to know can this tool also export settings of previous versions 2010,2009 and 2008 or there are separate tools for them? And if someone don't have the tool, what files should be copied before uninstall/reinstall/repair?

A favorable consideration is solicited.

Can I copy the "settings folder" from the below path for doing so manually?

C:\Program Files\BitDefender\BitDefender 2011\settings

Hi ONT,

I will think about it before sending you the file Kidding, have sent you the tool via email at the address associated with your forum account.

Ticket ID: 201012021025005.

Regarding the same tool for previous BitDefender versions I'm afraid I don't have any available, at least not at this time.

@I will think about it before sending you the file Kidding

@Ticket ID: 201012021025005.

Received. Many thanks for your kind favor and hoping the same in future.

I s######est that the tool should display "Finish" pop-up upon completion of export/import of BD settings.

Can I be sent the tool also please? Why don't you share a link here instead of sending the tool to one member at a time???

DannyDan, you closed my other thread because it was a duplicate, which is fine, but you could have answered me here!!!!!!!!!! I still have no answer on how to save settings!

Hi Tierix,

Be kindly informed that the average response time on either forums or e-mail is 48 hours. I am trying my best to answer all of you in a decent time frame, however, sometimes my answer may come a little later. Please accept my apologies if this will ever be the case.

I have created a ticket and sent you the tool via e-mail. If you have any further queries feel free to contact us at any time!

Ticket ID: 201012031011226.

Kind regards,

Received, thank you

Issue please: I saved my settings exactly as you mentioned before uninstalling BDTS2011. I reinstalled it but then couldn't import my settings! I didn't get any error message but it didn't do anything, even after a restart.

I took a screenshot of the options I chose right before clicking on "run".

Screenshot: http://screencast.com/t/7z7drpjm

any ideas?

thnx

Hi Daniel

@Regarding the same tool for previous BitDefender versions I'm afraid I don't have any available, at least not at this time.

If I copy the "Settings folder and files from Online Backup Folder" before repair/re-install of Bitdefender predecessor versions (2008, 2009 and 2010) and then paste them manually in their respective paths, will it work or there is some special procedure for doing so, till your esteemed labs developed the tool for them also?

Will above said also work for Bidefender 2011 as you see Tierix has faced issue by restoring them from tool?

No ONT, it will not work. The previous versions of BitDefender (2009,2010) are not designed the same way as the 2011. Also they are not using the same XML files to save the settings. It may be possible to do it manually, however I do believe that it's time consuming and that it would be easier for you you to do the settings again after re-install.

@Tierix: you are the first one that had issues with that tool. What exactly happened ? What was the error message you received when trying to restore the settings ?

Mordorf

Please can you send me the settings backup tool.

Thanks

No ONT, it will not work. The previous versions of BitDefender (2009,2010) are not designed the same way as the 2011. Also they are not using the same XML files to save the settings. It may be possible to do it manually, however I do believe that it's time consuming and that it would be easier for you you to do the settings again after re-install.

@Tierix: you are the first one that had issues with that tool. What exactly happened ? What was the error message you received when trying to restore the settings ?

No error messages. It imported but when I went back to BD, it wasn't my settings, it was default settings

edisonp

Can I also kindly ask to have a copy of the back-up tool?

Can the back up tool be of use if I upgrade, for example, from BD2011 Internet Security to BD2011 Total Security? I am about to do upgrade some of my computers, that tool will be a great help if it will work with my scenario.

Thanks!

Edison

Hi,

Mordorf: the requested tool sent in response to the email you sent to Us with ID: 201012131029038. Please check your email and let me know if you need any further clarification about the tool and how to use it.

Mr.NoSide: email sent to the address associated with your Forum account. Check your Inbox and let me know if you need any further assistance. Your ticket ID is: 201012171029329.

Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.

Mordorf

Hi,

Mordorf: the requested tool sent in response to the email you sent to Us with ID: 201012131029038. Please check your email and let me know if you need any further clarification about the tool and how to use it.

Mr.NoSide: email sent to the address associated with your Forum account. Check your Inbox and let me know if you need any further assistance. Your ticket ID is: 201012171029329.

Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.

Thanks but when I run this I get the below error message.

FindFirstFile failed with error 3: The system cannot find the path specified.

Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.

ok thank you.

Mordorf

Thanks but when I run this I get the below error message.

FindFirstFile failed with error 3: The system cannot find the path specified.

Can someone please tell me how I can resolve the above problem?

saud

Can I also get the settings backup tool too?

trunorthcc

Can I be emailed the tool please? Thanks.

Hello,

Mordorf: Do you have BitDefender installed ? What version ? The tool is only for the 2011 version. Please post a screenshot of the error you receive.

Saud Iqbal: email sent. Ticket ID: 201101301025131.

trunorthcc: email sent. Ticket ID: 201101301025502.

Regards,

subrotobasu

Hi. Can I also have this settings backup tool please?

Hello,

Subrotobasu: I've created a ticket (ID: 201102121003521) and sent you, as requested, the tool in question.

Regards,

subrotobasu

Thanks. Appreciate it.

smarty3010

Can I be emailed the tool also please.... Thanks

BDTS 2011 14.0.24.337

Windows 7 Ultimate 32-bit

trinaz

Can someone please tell me how I can resolve the above problem?

Mordolf...did you ever get an answer...?...I have same issue and typically...it seems to be a lack of info on BD's part as to if there is a default folder path...and what it is.

As with other issues...with trial and error I was able to get the settings to a folder and then re-import them...but now do not remember what I did ?

Any response to you on this...and or do you know what the settings tool uses as default folder for the C:\Users\Tim\AppData\Roaming\BitDefender\Desktop\Profiles ?

The tool will save settings...but I get multiple upon multiple AppData folders each time I run the tool ?

Thanks...

they clearly shouldn't distribute a software that clearly does NOT work!

Hello everyone,

smarty3010: ticket ID: 201102201004886. Please check your email associated with the forum account.

Timin: Mordolf still needs to answer my latest reply

- not sure I understand your query: what you mean by 'I get multiple upon multiple AppData folders each time I run the tool' ? Can you please provide me with more details, eventually a screenshot ?

Regards,

ron2210

Could you please email the Settings Backup Tool to me.

I am using Bitdefender Internet Security 2011 on Windows 7 x64 Prof

Rampant

Would like to receive too the tool of reserve copying of adjustments - BDIS 2011 and BDAV 2011. Thanks.

Mihaela M.

Hi ron2210 and Rampant,

I sent you via e-mail the instructions you requested.

Thank you!

rbohl@rbohl.org

Hello,

I need the settings backup tool as well.

Thanks