Bitdefender Blocks Website Even Though Parental Control Is Disabled

2

Comments

  • Hello,


    Let me get this right: everyone in here is having the Parental Control blocked website issue and everyone is having this error when using the XBOX to surf the Internet ? Are there any other situations when the websites are being blocked and NOT using the XBOX / Windows media extender ?


    @Kram: may I have the ticket ID of the email you have open with us?


    DanyDan,


    No we are not using the xbox to surf the web. we are using the xbox as a media extender and if you use windows media center to view movies or music or anything, then go back to the computer and try to surf the web, thats when the sites get blocked.


    The only way to fix it so far is to turn off the xbox and then restart the computer. but if you use media center on the xbox again, it starts blocking again until a reboot. this is really frustrating if my wife or anyone else is watching a movie in the other room, then i cant be on my computer and surf to known safe sites (newegg.com).


    We have the parental controls disabled and it states the sites are being blocked by the parental controls. you can see how this gets frustrating.


    This has all been stated many times before in this thread, so i dont know why i have to repeat myself over and over. just READ it... and i mean actually read the thread and now just skim it and you can see exactly what the problem is, and what causes it. what is lacking here is a solution from bitdefender.


    Everyone here has confirmed that it blocks sites and they DO use the xbox as a media extender. This is the definite cause... now FIX IT!!!!

  • @DannyDan: Ticket ID:201101251009903. I have had a reply from two differnet techs now, but still no solution to this issue.


    @pardonmyownage: I think you have summed up our problem concisely and to the point.


    This is very frustrating indeed!

  • I too am now experiancing the same problem once my xbox360 was linked up as a media extender for streaming movie from my computer to my tv, bitdefender parental control (although deactivated) is blocking websites. This problem was clearly stated in the first 3 posts back on December 5, and now on Feb 16th still no answer and worse yet on Feb 14th still no understanding from Bitdeffender on what the problem is although stated clearly several times. I too have been a loyal client but seeing this thread make me wonder why seeing loyalty is only going one way.

  • edited February 2011

    Hello,


    To everyone having the issue with the website being blocked by Parental Control when using a Windows Media Extender please provide me with the following file so we can finish the fix and launch it:


    1. Goto the following location considering BitDefender installed on the default partition C:


    C:\Program Files\BitDefender\BitDefender 2011


    2. Locate the file pcontrol.XML;


    3. Copy the file on your Desktop;


    4. Restart the PC;


    5. Connect the Media Extender;


    6. Go to the same location and copy the file pcontrol.XML again, this time on a different location and with a different name ( i.e. pcontrol_media_extender_connected.XML );


    NOTE: the two pcontrol.XML files should not be the same as a new username is created when the media extender is connected so make sure you do NOT overwrite the file when you copy it for the second time.


    7. Create an archive with the two XML files and upload it HERE


    butor: Thanks for the valuable information on the new Windows user being created when you connect the Media Extender - I don't have an XBOX so can't reproduce the issue on my end.


    @Kram: reply sent to ticket ID: 201101251009903.


    I am waiting for the two XML files before and after you connect the media extender (before and after a page is blocked).


    Thank you for your support and patience, we are working on a fix for this issue and, as soon as it will be ready I will let everyone know via both email and forum.


    Regards,

  • edited February 2011
    Hello,


    To everyone having the issue with the website being blocked by Parental Control when using a Windows Media Extender please provide me with the following file so we can finish the fix and launch it:


    1. Goto the following location considering BitDefender installed on the default partition C:


    C:\Program Files\BitDefender\BitDefender 2011


    2. Locate the file pcontrol.XML;


    3. Copy the file on your Desktop;


    4. Restart the PC;


    5. Connect the Media Extender;


    6. Go to the same location and copy the file pcontrol.XML again, this time on a different location and with a different name ( i.e. pcontrol_media_extender_connected.XML );


    NOTE: the two pcontrol.XML files should not be the same as a new username is created when the media extender is connected so make sure you do NOT overwrite the file when you copy it for the second time.


    7. Create an archive with the two XML files and upload it HERE


    butor: Thanks for the valuable information on the new Windows user being created when you connect the Media Extender - I don't have an XBOX so can't reproduce the issue on my end.


    @Kram: reply sent to ticket ID: 201101251009903.


    I am waiting for the two XML files before and after you connect the media extender (before and after a page is blocked).


    Thank you for your support and patience, we are working on a fix for this issue and, as soon as it will be ready I will let everyone know via both email and forum.


    Regards,


    well when i tried to use that site the parental controls blocked it... lol so i'll just put them here....


    Edit: maybe this link will work also...


    http://www.sendspace.com/file/6wmp74

    /applications/core/interface/file/attachment.php?id=7590" data-fileid="7590" rel="">pcontrol_media_extender_connected.xml

    /applications/core/interface/file/attachment.php?id=7591" data-fileid="7591" rel="">pcontrol.xml

  • Hello,


    To everyone having the issue with the website being blocked by Parental Control when using a Windows Media Extender please provide me with the following file so we can finish the fix and launch it:


    1. Goto the following location considering BitDefender installed on the default partition C:


    C:\Program Files\BitDefender\BitDefender 2011


    2. Locate the file pcontrol.XML;


    3. Copy the file on your Desktop;


    4. Restart the PC;


    5. Connect the Media Extender;


    6. Go to the same location and copy the file pcontrol.XML again, this time on a different location and with a different name ( i.e. pcontrol_media_extender_connected.XML );


    NOTE: the two pcontrol.XML files should not be the same as a new username is created when the media extender is connected so make sure you do NOT overwrite the file when you copy it for the second time.


    7. Create an archive with the two XML files and upload it HERE


    butor: Thanks for the valuable information on the new Windows user being created when you connect the Media Extender - I don't have an XBOX so can't reproduce the issue on my end.


    @Kram: reply sent to ticket ID: 201101251009903.


    I am waiting for the two XML files before and after you connect the media extender (before and after a page is blocked).


    Thank you for your support and patience, we are working on a fix for this issue and, as soon as it will be ready I will let everyone know via both email and forum.


    Regards,


    @Dan: Thanks i have recieved your e-mail and sent you a reply with the files as instructed.


    Thanks.

  • I too have this problem. I will PM the requested info ASAP.

  • edited February 2011

    Hello,


    I have finished most of the tests and I can finally come with a workaround, as follows:


    Follow the steps below and let me know if the issue persist:


    1. Restart the PC in Windows Safe Mode as explained below;


    2. Locate the following file:


    pcontrol.XML - default location if BitDefender is installed on the C drive:


    C:\Program Files\BitDefender\BitDefender 2011


    3. Open the file using Notepad so you can edit it;


    4. Edit from pcontrol.xml the following line:



    <profile user="default_restricted_user" disabled="0">
    <pc_status>1</pc_status>


    TO:


    <profile user="default_restricted_user" disabled="0">
    <pc_status>0</pc_status>


    5. Save the file then restart the PC in normal mode;


    6. Test to see if the pages are still blocked or the issue is now resolved.


    You can also edit the XML files using the following freeware software called NotePad++:


    Click HERE to download NotePad++


    [how to start Windows in Safe Mode]


    If Windows is the only operating system installed on your computer, booting into Safe Mode with these instructions:


    * If the computer is running, shut down Windows, and then turn off the power


    * Wait 30 seconds, and then turn the computer on.


    * Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.


    * Ensure that the Safe mode option is selected.


    * Press Enter. The computer then begins to start in Safe mode.


    * When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.


    Kram: sent you the same instructions via email.


    nicholass817: If you have the exact same issue, send me via PM the XML files and also try the above proposed workaround and let me know if the issue is resolved or still persist.


    Best regards,

  • Hello,


    I have finished most of the tests and I can finally come with a workaround, as follows:


    Follow the steps below and let me know if the issue persist:


    1. Restart the PC in Windows Safe Mode as explained below;


    2. Locate the following file:


    pcontrol.XML - default location if BitDefender is installed on the C drive:


    C:\Program Files\BitDefender\BitDefender 2011


    3. Open the file using Notepad so you can edit it;


    4. Edit from pcontrol.xml the following line:



    <profile user="default_restricted_user" disabled="0">
    <pc_status>1</pc_status>


    TO:


    <profile user="default_restricted_user" disabled="0">
    <pc_status>0</pc_status>


    5. Save the file then restart the PC in normal mode;


    6. Test to see if the pages are still blocked or the issue is now resolved.


    You can also edit the XML files using the following freeware software called NotePad++:


    Click HERE to download NotePad++


    [how to start Windows in Safe Mode]


    If Windows is the only operating system installed on your computer, booting into Safe Mode with these instructions:


    * If the computer is running, shut down Windows, and then turn off the power


    * Wait 30 seconds, and then turn the computer on.


    * Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.


    * Ensure that the Safe mode option is selected.


    * Press Enter. The computer then begins to start in Safe mode.


    * When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.


    Kram: sent you the same instructions via email.


    nicholass817: If you have the exact same issue, send me via PM the XML files and also try the above proposed workaround and let me know if the issue is resolved or still persist.


    Best regards,


    Did exactly as stated. changed it from a 1 to a 0. and still no change. still blocking sites. i checked after i booted back in and with the xbox on. the pcontrol.xml still says it was changed to a 0.


    proposed solution is inaffective. as it it doesnt work. as it nothing changed. as in it still blocks websites when the media extender is active.


    try again.

  • edited February 2011


    @Dan: I have also done as you requested and it still doesn't fix the problem. I have sent you my amended pcontrol.xml.

  • @ Dan: hey Dan any news/information as to a resolution on this one??

  • Hi Kram,


    Passed the feedback to the Dev team. They should provide me with an answer at the start of the week. I will send you an email (also to you pardonmyownage) with the resolution as soon as I will have their answer.


    Regards,

  • @Dan has there been any resolution to this problem yet?

  • I have same problem, bitdefender blocking legitimate sites. ######!


    Using MSS ConnectorService, part of Windows Home Media Server.


    BitDefender - Any update on fixing this.

  • Hi,


    Victor Pdx: created you a ticket with ID: 201103091009903.


    I have asked for a status on the fix for this issue from the Dev. team. I should have an answer by the end of the week.

  • Hi Dan, any news on this from the Dev team?

  • I too have this same issue. Everything was working great with BitDefender TS 2011 until last night when I hooked up WMC Extender to the xbox360. Since then I can not open certain website due to "parental blocking". Exact same as issues listed above.


    Has a fix been found for this issue yet? This thread has been talking about this problem for some time now.


    Running:


    Windows 7 Ultimate 64 bit


    BD TS 2011


    Xbox 360 WMC Extender

  • @skturner: we are into the 4th month (open since 5th Dec 2010) now and BD have not come up with a solution.

  • @skturner: we are into the 4th month (open since 5th Dec 2010) now and BD have not come up with a solution.


    i really doubt they will even fix it before my subscription ends... lol and thats still another 4 or 5 months away... i'm tempted to just switch now... this is RIDICULOUS! NEVER have i been treated like this from any company... a known issue with no fix!?! for this long? the more i read this and see more people with the same issue... the more ###### i get... ARE YOU KIDDING ME?!?!? get to together..... <img class=" /><img class=" /> :angry:<img class=" />


    as you can see my frustration is taking the best of me... :(

  • Well they are still paying attention to this thread, because I did receive a ticket number and the following email....


    "The issue that you have reported has been acknowledged by our team and iscurrently being worked on for a fix. The fix will be done by means ofautomatic update and won't require any additional action from yourpart.Please rest assured that we will let you know about the fix as soon aswe will launch it. We are very sorry for any inconvenience that we may have created and werest at your disposal for further information. Thank you for your support and patience. Best regards,"

  • I got it to work by looking under options, then preferences, and setting parental control (current user) to off. It works with my xbox connected and streaming video, no blocked website thus far.

  • I got it to work by looking under options, then preferences, and setting parental control (current user) to off. It works with my xbox connected and streaming video, no blocked website thus far.


    is that using media center or just the xbox to stream the videos?


    mine only blocks when using windows media center...

  • is that using media center or just the xbox to stream the videos?


    mine only blocks when using windows media center...


    I use media center on my xbox. When i was connected on the xbox through media center, parental controls would block websites. I went into options and noticed that parental controls was set to on after connecting the xbox. When i turned it off the Parental Controls stopped blocking website.

  • I use media center on my xbox. When i was connected on the xbox through media center, parental controls would block websites. I went into options and noticed that parental controls was set to on after connecting the xbox. When i turned it off the Parental Controls stopped blocking website.


    Mine already said off... wonder how yours is working. hrm

  • Mine already said off... wonder how yours is working. hrm


    As is mine. Mine says off as well. I have never had it on to begin with on my account (it is on for the kids). Anyway............we need a solution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Hi everyone !


    I had exactly the same problem yesterday when I've installed my Xbox 360 as media extender. But I've found a solution (thanks to the post of DanyDan : http://forum.bitdefender.com/index.php?s=&...st&p=105863 ).


    First : my configuration is a laptop with Windows 7 (64 bits) and Bitdefender Internet Security (64 bits)


    Now the solution :


    1) Restart PC in Windows Safe Mode (for more explanation see post of DanyDan).


    2) Locate Bitdefender directory (something like C:\Program Files\BitDefender\BitDefender 2011 or C:\Programs\BitDefender\BitDefender 2011)


    3) Locate the file pcontrol.xml (you can do a backup of this file by security if you want) and open it with Notepad (or Notepad++ it's better ;p )


    4) Locate this line :


    <profile user="user_Mcx&AADB&AACNYOURCOMPUTERNAME">


    (YOURCOMPUTERNAME = your computer name :) )


    Anyway if you do not find this line like this, search about user_Mcx. I think it must be ok too...


    5) Under this line you must fine this :


    <pc_status>1</pc_status>


    Change "1" to "0"


    <pc_status>0</pc_status>


    Note : I've also modify "heuristic" (1 -> 0) and "age" (3 -> 18) but I don't think it is necessary (I just dont want to go back in safe mode <img class=" /> )


    6) Save the file and restart in "normal" mode. Normally, It's now working good !


    I hope this solution help you ^_^


    PS : I also hope a correction by Bitdefender about this, because it's wierd that an account, not list in parental control, block websites for an other account...

  • yea... we've already tried that. didnt work. it even says so a couple of posts back

  • edited March 2011

    Hello,


    Pardonmyownage: Would you agree with a remote session in order to troubleshoot the issue together ? Please reply via PM. Thanks.


    Skturner: Yes, I do follow this topic and also working on a fix. At this time I would like to work with one of you in a remote session to troubleshoot the issue together as I do not have a XBOX. Therefore, my question is the same as for Pardonmyownage: would you agree to a remote session ? If yes, please send me a notification via PM. Thanks.


    You modified the "heuristic" (1 -> 0) => that's the Web Filter function - the function that is the culprit here.


    If you do NOT agree with the remote then upload to an online server such as MediaFire or SendSpace the file pcontrol.XML and send me the download link. Important: I will need three pcontrol.XML files:


    - after you start the PC, before connecting the XBOX;


    - when the XBOX is connected;


    - after you disconnect the XBOX (when the issue should occur).


    Tip: you can name the files pcontrol1.XML;pcontrol2.XML and pcontrol3.XML;


    Thank you!

  • I've been having this issue as well, found the tie to the xbox interesting so I did some investigating.


    I actually turned parental control on, allowed access to amazon.ca, and found that I still could not navigate to the page.


    After checking the logs, it showed that amazon.ca was blocked, but not under my username, under the xbox username Mcx1-xxxxx.


    So no matter what you do, it's bitdefender confusing accounts on your PC. As far as I could see, I couldn't add in the xbox username since it's not a 'real' user on the PC.

  • Hello,


    Audiocee: I have created a ticket on your behalf with ID: 201104051008969. Please send me the requested files via email and I will send you a possible resolution as soon as I will have your answer.


    Kind regards,

This discussion has been closed.