Bitdefender Internet Security 2011 Vsserv.exe

Karl29

Hi, can someone help me please?

I've bought bitdefender internet security 2011 a few days ago and after installing my pc slowed down drastically.

the vsserv.exe from BitDefender consumes too much from the cpu.

Is there a known solution for this?

Many thanks,

Regards,

Carl

(I'm writting this after my pc crashed due to lack of memory)

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nikki605

Welcome Carl. Each PC's hardware/software configuration can be different. To have BD tech support investigate your issue, please follow this procedure:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Karl29

All done.

Thanks for your help

unknown

Hey Carl,

I have received your PM and created a ticket on your behalf. Ticket ID: 201101161028465. Please check your email, follow the instructions and let me know if the issue is resolved.

Yours,

Karl29

Hey Carl,

I have received your PM and created a ticket on your behalf. Ticket ID: 201101161028465. Please check your email, follow the instructions and let me know if the issue is resolved.

Yours,

Hi ,

I've followed your instructions, I've unninstalled any of the other security tools and the folowing happen:

My PC is always on and every morning when I get to the computer BitDefender icon is black and not responding and the Analysis windows is oppened , I tried to close it and it reopens on his own.

I've unninstalled BD and reinstalled again and stills doing the same.

What can I do now?

Thanks

unknown

Hi Carl,

Please check the answer my colleague Adrian sent you on January 31th.

Regards,