Password Reset
I have IS 2010 and need a password reset in order to reconfigure my
firewall. My original password together with the flashdrive it was on
lies somewhere on the bottom of the Mediterranean. I hope you have a
patch for both the 32 and 64bit systems.
Thank you
Comments
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I would really appreciate a reply to the above as the situation is now becoming critical. I badly need to change the firewall settings as I have discovered a configuration error that could compromise my security. If I do not hear from you very soon I will be forced to uninstall Bitdefender and take another firewall to plug this hole. Something I really don't want to do .
Thank you0 -
Hi gregori,
I apologize for my delay. Looking into our database I notice that you contacted us also via e-mail and one of my colleagues replied you with the instructions you need in order to solve the issue you have. In case you did not receive his e-mail, please post here and I will assist you.
Thank you!0 -
Thank you for your reply which I only just now read.
No, I have not received a reply to my e-mail and as it has been more than five days since I sent it and as your policy states that I would receive a response within 48 hours I have just now, prior to seeing your reply, sent them a rather strongly worded reminder. Perhaps a bit too strongly under the circumstances but, as I'm sure you understand, I am now rather desperate to get this thing solved. Please, please E mail me this password reset ASAP.
My e-mail address is the one I used to register for this forum, the same which I gave to your support team. Should there be any problem with this let me know and I will be happy to give it to you again.
Gregori0 -
Hi gregori,
I sent you a second reply, please check it in your inbox. Follow the instructions you have there and in case you encounter any other issue with our product, please post here.
Thank you!0
