Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Virus removal

Options

Having just emigrated from AVG Free, I find on my first scan on BitDefender that I have a critical virus which BD cannot disinfect or move to quarantine.


The summary of the scan is as follows:


C:\RECYCLER\S-1-5-21-606747145-308236825-839522115-1004\Dc15.zip=>SetupRevelationV2.exe=>wise0013 Detected: Application.CodeRevel.A


C:\RECYCLER\S-1-5-21-606747145-308236825-839522115-1004\Dc15.zip=>SetupRevelationV2.exe=>wise0013 Disinfection failed


C:\RECYCLER\S-1-5-21-606747145-308236825-839522115-1004\Dc15.zip=>SetupRevelationV2.exe=>wise0013 Move failed


Any suggestions, please?


Roybowls

Comments

  • loony
    Options

    Hello roybowls,


    when you diable the "Systemwiederherstellung"


    The Space will cleaned.


    Grreets


    loony

  • Niels
    Options

    Hi roybowls


    To do that go to start,press with your right mousbutton on my computer choose properties,system restore,place a check disable system restore on all stations confirm by pressing on apply and ok. Do not forget to uncheck it again and confirm by pressing on apply and ok. Otherwise windows doesn't made new restore points.


    Regards


    PS : I will move this topic to a more appropriate forumsection.

  • Thanks to you both. I followed your instructions and the virus now appears to have gone.


    Roybowls

  • Niels
    Options

    Everytime when something is found in recycler the only thing to remove is by deleting your system restore points. That is also by other virusvendors. Because windows protect is. That was gladly done.


    Regards


    Niels