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Firefox Terminates, Local Url Not Accessible
Running total protection - latest version
Win 7 up-to-date
Firefox 3.16
After installing total protection, Firefox terminates immediately on loading, showing white screen. IE works OK.
Tried the following:
Set firewall to "Games" - no effect
Turned off firewall in control panel - no effect
Rebooted - no effect
Uninstalled FF, reboot, reinstall FF - same problem
Uninstalled BD & FF, reboot, reinstall FF - problem went away
So is BD, unfortunately -- out of time to fix
The FF error report showed a falult in ntdll.dll
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.2.3989
Application Timestamp: 4cf9293f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab44
Exception Code: c0000005
Exception Offset: 0002fa7b
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 18441
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Also -- was not able to access my router at 192.168.1.254. Even after turning off firewall. After uninstalling BD problem went away.
Not sure what other effects there may have been. These were enough to make me uninstall BD so I can do my REAL work.
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I had had a problem installing (my problem), and got quick and good support from Bao Ning :-)
Comment: requiring street address and other completely irrelevant information to use the 'contact us' webform is very user-unfriendly. You are certainly blocking many, and you never get to know why they wanted to contact you :-(
Comments
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Hello,
Do you still have BitDefender installed ? Do you like to troubleshoot and try to resolve the Firefox crash issue ? If so please follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.
Looking forward to your answer!0
