Word & Outlook Problem

Paul_G

Hi. My system is an XP SP3 install, with Office 2003. I am running BD Internet Security 2010.

Whenever I launch Word, the system hangs for ~20s, then resumes. If I try to print anything, the application is unresponsive until I DISABLE THE FIREWALL, in BD.

In Outlook, I use Word as my email editor. Whenever Outlook opens Word, both applications freeze for ~20s. If I even so much as hover over the print button then nothing can be done until I TURN OFF THE BD FIREWALL.

I have several printers available through a print server, is BD complaining about this?!

I have added Winword.exe and Outlook.exe to the exceptions list but to no avail. Please help as this is driving me mad.

PaulG

Mihaela M.

Hi Paul_G,

In order to solve the issues you have, I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system. If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your general hardware specs (CPU, RAM, System Type...).

In order to see your system configuration, right click on the MyComputer icon present on your desktop and choose Properties.

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you!