Windows Explorer Crash

I was running on V10 with no issues when my subscription expired. I renewed and got upgraded to AV 2008. Since then, I can not do multiple logon/logoffs without Windows Explorer crashing. When it starts to crash, it keeps crashing until it eventually locks up the system. Event log shows multiple event id 1000 entries:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module heshell.dll, version 6.1.1.0, fault address 0x00015123.

I've attached the sysdump.tar and a screen shot of the error. The BDFileInfo.log and BDRegNode.reg wouldn't upload (not allowed).

First upgrade was in place of V10. When the errors kept occuring, I uninstalled it completely and did a fresh install. The issue did not improve. I can logon one or two times before the error occurs. I have to reboot to fix things and then it's ok for a couple more logon/logoffs. I am running Win XP SP2.

It seems like the crashes occur while my startup applications are attempting to come up (including BD).

/applications/core/interface/file/attachment.php?id=750" data-fileid="750" rel="">sysdump.tar

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Comments

Niels

Hello MysticZer0

The problem in this case isn't caused by BitDefender but with Hacker Eliminator or with by HHD Software Free hex editor. Because heshell.dll isn't a BitDefender program file. Mostly that means that the dll file got corrupted. So the best thing is performing a re installation of hacker eliminator.

Best regards

Niels

andreas.vef

Hello Niels,

the explorer crash occurs on my computer too. In the debugger stack I see also that the crash occurs in a library named heshell.dll.

But this heshell.dll belongs to "Hummingbird Neighborhood for Win32", dated from 1999, and is not related at all to Hacker Eliminator or anything like this. The crash occurred never before installing BitDefender.

When I search for "heshell.dll" I find information like this: "Some malware camouflage themselves as heshell.dll....". So I think that BitDefender does some special checks on this dll that cause the problem. I can't believe that the problem occurs accidently in the same way for two completely different environments.

Kind regards,

Andreas

Theoracle117

yeah, looks like you have norton on there too. You should only have one protection.

andreas.vef

yeah, looks like you have norton on there too. You should only have one protection.

NO, definitely not. The heshell.dll belongs to Hummingbird Exceed (XWindow server for windows)

Theoracle117

No not you Andreas. I meant Mystic. From his picture i saw norton on his desktop

MSchmutzok

NO, definitely not. The heshell.dll belongs to Hummingbird Exceed (XWindow server for windows)

Yes, I also have Hummingbird on my system. The heshell.dll was coming from that product.

Theoracle117

well if explorer crashes, you could always use task manager(ctrl alt del) and run "explorer.exe"