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The Virus Scan Module Is Unavailable

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Hi,


Currently two problems with my Bit Defender 2011 Total Security.


1. Will not load on startup, I have to click on the icon and get the usual warning asking me to allow it to makes changes to my computer. Worked fine when I first installed it but now does this.


2. After I load it, the virus scan bit is unavailable. Not always the case but a majority of the time.


I've seen others with this problem.

Comments

  • Hello Scott,


    Have you used a previous version of BitDefender before installing 2011 ? Have you installed other security solutions ? If you uninstall them, how did you do that ?


    Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.


    Last but not least please also enclose a screenshot of any error / notification message you may receive associated with BitDefender and the issue you encounter.


    Looking forward to your answer!