Critical Error - Bitdefender Agent

Gizmo12

I’m having the same problem as RAY C(post from 03/2011)

I keep on receiving the following message from the Bitdefender-agent:

Bitdefender agent has found a critical error

I tried to send the message as is being asked after completing with my e-mailadress + the problem that has occured.

After clicking the send and finish button also the Bitdefender icon disappears in the icon tray .

I work on a desktop PC (Windows Media Center – XP/service pack 3 and all essential Microsoft updates have been installed.

I also followed the advice of updating to Total Security 2011-the problem remains.

It is actually after the newest updates that this problem started.

The latest updates on 05/03/2011 : KB 2495644 Silverlight + KB 971029

Can anyone help out?

nikki605

Since you have upgraded to BDTS 2011, I'm moving this topic to the BD 2011 forum.

Unknown

Hello,

When you receive the message 'Bitdefender agent has found a critical error' ? When you start your PC ? Please try to reproduce the steps until the error occur. You mentioned that you upgraded from 2010 to 2011. How have you done that ?

Also follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

Gizmo12

Hello,

When you receive the message 'Bitdefender agent has found a critical error' ? When you start your PC ? Please try to reproduce the steps until the error occur. You mentioned that you upgraded from 2010 to 2011. How have you done that ?

Also follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

I started to receive the error message before I upgraded from 2010 to 2011.

But looking through the posts here it was recommended to upgrade to 2011 and have all the necessary Microsoft updates.

As a matter of fact the problem arose right after a few Microsoft updates on 05/03/2011 : KB 2495644 Silverlight + KB 971029

The upgrade 2011 I did from the website and followed the necessary steps, the removal of the 2010 version was done through these steps.

Rgds

Unknown

Hello,

As the issue persist I would like to try and resolve it together, via a remote session. I have created a ticket with ID: 201103091010679 and sent you instructions via email on how to continue troubleshooting.

Please reply and let me know what you decide.

Looking forward to your answer!