Bitdefender Pchooklaunch64.exe Error

Bitdefender Internet Security 2011.


Since a couple of days, suddenly i get a message that says


PCHOOKLAUNCH64.exe


Unknown Software exception (0xc0000417)


Location 0X751a4fco


Please press..... to stop, close (or something like that)


And when i go to see in the program files from bitdefender, that file isn't there anymore (until i reboot the PC).


Bitdefender still runs, scans and updates.


I've seen that is still am using the version 14.0.24.330


Even right clicking in the tray icon won't update the version


I'm using Windows 7, 64-Bit


What is the problem?

Comments

  • Hello,


    Open BitDefender and switch it to Expert View. Go to the Update module and click on 'Update Now'. Let me know what happens. Right click on the BitDefender icon in the system tray and select 'About'. Post the build along with the language on the BitDefender software.


    Regards,

  • Hello,


    Open BitDefender and switch it to Expert View. Go to the Update module and click on 'Update Now'. Let me know what happens. Right click on the BitDefender icon in the system tray and select 'About'. Post the build along with the language on the BitDefender software.


    Regards,


    Well,


    I've tried it another way.


    I did the following


    This is on Win7 Dutch. 64-bit


    Start => All Programms => Bitdefender 2011 => Repair, Change or remove.


    There I chose Repair and Bitdefender repaired itself and since then there is no Pchooklaunch64.exe error


    But, i did what you said.


    Bitdefender updates (final update ok)


    The language from bitdefender is Dutch.


    Bitdefender internet security 2011: The build is 14.0.24.330

  • Hi,


    As the new build for the Dutch version of BitDefender has been released please make sure you also install it. You can do that by right click on the BitDefender icon and select 'Update Now'. Please let me know if the issue still occur.


    The new build should be: 14.0.28.351


    Regards,

  • Hi,


    As the new build for the Dutch version of BitDefender has been released please make sure you also install it. You can do that by right click on the BitDefender icon and select 'Update Now'. Please let me know if the issue still occur.


    The new build should be: 14.0.28.351


    Regards,


    Now the new build is 14.0.28.351

  • Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

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