Bitdefender Pchooklaunch64.exe Error

rootkit

Hi Mihai and welcome to our forums.

Sorry for delaying our answer.

In order to help you with this issue, we kindly ask you to send us a screenshot of the error message that you receive as follows:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard)

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint))

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format (BMP format is too big to upload)

5. Attach the screenshot in your next post.

We are looking forward to hearing from you.

Have a nice day.

jhewitt@bhst.com

I do NOT want parental controls on my pc, is there any way of keeping pchooklaunch32 and pchooklaunch64 processes from spinning up? Once they are running they can not be stopped. I have turned off parental controls on both the windows 7 64 bit machine and the VM Ware emulator but the services stubornly persist!

rootkit

Hi and welcome to our forums.

The files pchooklauncher32.exe and pchooklaunch64.exe are legit processes of Bitdefender.

One of its functions is with the Parental Control module and the Active Virus Control / Antivirus.

It is used also in the malware analysis process to determine if a software has malware characteristics, even if we don't have a definition in the product for that file.

Thank you.

kbnamom

When I go here:

https://myaccount.bitdefender.com/site/MyAc...arentalControl/

to see my sons activity, it will not load. What do I need to do?

so frustrated

rootkit

Hello

Have you tried to use another browser?

Thank you.

rootkit

Hi

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

http://forum.bitdefender.com/index.php?act...f=213&id=42

Thank you.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.