[resolved]Bd Internet Security 2011 No Longer Will Update ?

trinaz

Have BSIS on five computers (2yr 5 PC package)....have had a year long battle keeping my one Win 7 Pro 64bit system running with BDIS 2011 but seems to be running without issues now for a month or so. (no issues with Win 7 Pro 32bit PC)

However...now my Win XP Pro 32bit system will not update for over a week now. Tried all the tricks I used to get the Win7 Pro system stalbe...but can not get the Win XP Pro system to update. Had been running reasonable well for over a year now...but now I get (for a week now) the following update error:

However...there is no alert for updates in the system tray...so I don't know if BDIS 2011 is updating despite the error message or not ?

I know there have been posts on this since I used to have the same issue with the Win7 Pro 64bit machine..but I haven't been able to find anything in my forum searches.

Have tried to repair/install and also download/update manually via weekly update but same problem ?

Any ideas on how to get this PC and BDIS 2011 to play nice together again ?

Win XP Pro SP3

AMD Athlon 64X2Dual

2 GB ram

Unknown

Hello TiminAz,

Please attach the following file from your BitDefender folder:

update_components.xml

Default location: C:\Program Files\BitDefender\BitDefender 2011

Also right click on the BitDefender icon in the system tray and select About. Post a screenshot of that window here.

Kind regards,

trinaz

Hello TiminAz,

Please attach the following file from your BitDefender folder:

update_components.xml

Default location: C:\Program Files\BitDefender\BitDefender 2011

Also right click on the BitDefender icon in the system tray and select About. Post a screen shot of that window here.

Kind regards,

Thanks DD...have uninstall BD (via BD uninstall tool & CCleaner) and re-installed bitdefender_internet_security_2011_32b.exe.

Same problem...same proxy/connect error on updates

attached are 2 files requested from new install

Looking forward to you suggestions...

TRinAZ

/applications/core/interface/file/attachment.php?id=7708" data-fileid="7708" rel="">update_components.xml

trinaz

Thanks DD...have uninstall BD (via BD uninstall tool & CCleaner) and re-installed bitdefender_internet_security_2011_32b.exe.

Same problem...same proxy/connect error on updates

attached are 2 files requested from new install

Looking forward to you suggestions...

TRinAZ

Also noticed this version number in the problem XP Pro PC:

my other 2 XP machines are running XP Home edition (SP3)...they both show Version: 14.0.28.351...as do my Win 7 Pro 32bit & Win 7 Pro 64bit

trinaz

Thanks DD...have uninstall BD (via BD uninstall tool & CCleaner) and re-installed bitdefender_internet_security_2011_32b.exe.

Same problem...same proxy/connect error on updates

attached are 2 files requested from new install

Looking forward to you suggestions...

TRinAZ

Also noticed this version number in the problem XP Pro PC:

my other 2 XP machines are running XP Home Edition (SP3)...they both show Version: 14.0.28.351...as do my Win 7 Pro 32bit & Win 7 Pro 64bit

trinaz

Thanks DD...have uninstall BD (via BD uninstall tool & CCleaner) and re-installed bitdefender_internet_security_2011_32b.exe.

Same problem...same proxy/connect error on updates

attached are 2 files requested from new install

Looking forward to you suggestions...

Also noticed this version number in the problem XP Pro PC:

my other 2 XP machines are running XP Home Edition (SP3)...they both show Version: 14.0.28.351...as do my Win 7 Pro 32bit & Win 7 Pro 64bit

Unknown

Hi Tim,

What version do you see if you open the 'About' window ? The same 14.0.28 ? Please post a screenshot. Also try to update BitDefender on the PC where you see the .351 missing and let me know if you encounter any error. Would you agree to set a remote session for this Saturday ? Please reply via PM with your answer.

Regards,

trinaz

Hi Tim,

What version do you see if you open the 'About' window ? The same 14.0.28 ? Please post a screenshot. Also try to update BitDefender on the PC where you see the .351 missing and let me know if you encounter any error. Would you agree to set a remote session for this Saturday ? Please reply via PM with your answer.

Regards,

Since my last post I tried a re-install again using the internet version (bitdefender_isecurity.exe) rather than the full downloaded version (bitdefender_internet_security_2011_32b.exe) thinking maybe my full downloaded version was possibly corrupt....exact same issue of "could not connect" ?

Attached is new screen shots now showing more info on the version...

will send PM later today on session

Thanks...

Unknown

Hey Tim,

If it's not that much to ask, keep the PC like that until we'll have the remote session. See you on Wednesday !

Regards,

trinaz

Hey Tim,

If it's not that much to ask, keep the PC like that until we'll have the remote session. See you on Wednesday !

Regards,

Sent you a private message on this...no changes by me but BD2011 now seems to be updating...more info in PM

Unknown

Hello,

As the issue was resolved in the remote session, we will consider this topic closed. If you need any further assistance please open a new topic or if the issue reoccur send me a reply to the ticket you had open with me. The ticket will auto reopen and your message will go directly to my inbox.

Best regards,