[resolved]Scan Gives Bsod

jamestec

Hello,

I just got my new computer with Windows 7 Professional 64bit and installed BitDefender and Malwarebytes (no real-time protection). But whenever I run a Full or Deep scan, I get a BSOD. The only type of scan that I know which doesn't give me a BSOD is the Log-on Scan. I have tried uninstalling Malwarebytes then running the scan, but still BSOD. I have also tried turning off the screensaver, but that doesn't work.

I got a Gigabyte X58A-UD7 Motherboard, Intel i7 950 CPU and a Nvidia GTX 580.

I don't know what to do?? When I run a scan, it gets up to around scanning the Windows folder and that's when it Blue Screens.

nikki605

Since it is a "new" computer, did it come with a trial version of any other security (antivirus) program? Many new PCs come with something like this pre-installed even if not activated.

The free version of Malwarebytes (without real time scanning) should be fine. I have the same OS as you with Malwarebytes installed and have had no problems.

Awaiting your reply,

jamestec

No, it didn't come with any trail antivirus programs.

I actually had to reinstall Windows 7 again after I got it because Microsoft Office 2010 didn't install properly and I couldn't remove it either.

I made sure I didn't install anything unnecessary.

nikki605

Thanks for providing that additional information.

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

jamestec

Never mind, my computer doesn't give a BSOD when I try to scan now.

Not sure why, but I think it may be because of one of these three reasons:

I uninstalled Easy Tune 6.

I loaded optimized settings for BIOS and disabled smart fan.

Or just an update fixed it.

Unknown

Hello,

The reason of the BSOD was the real time protection embedded with Easy Tune 6 that crashed the scan. If you have any further queries feel free to contact us anytime!

Best regards,