Email Inbox Message Rules Deleted

sandcastle11

I recently downloaded BitDefender (with great difficulty since the 2011 software I purchased at a store downloaded 2010 edition but gave the 2011 reg. key) and now all of my inbox message rules have disappeared. Oh well, I put them back in and now they are gone again. My computer is suddenly very slow and my internet explorer frequently stops working. Are there some settings that I can try changing?

I can't say that I am really happy with my experience with this software so far! But thought I would ask for help before I chalk this up to a lesson learned at a (moderate) price and remove the software completely. I am NOT a computer expert (not totally inept though), so please give relatively simple instructions for any suggestion.

Thanks

nikki605

It would help if you gave us some more configuration information about your PC.

-Which Windows OS (XP, Vista or Windows 7)?

-OS architecture (32-bit or 64-bit)?

-Which email client and version (Outlook, Outlook Express, Windows Live Mail, Thunderbird, other)?

-Which BD product (Antivirus Pro, Internet Security or Total Security)?

Any other relevant configuration information such as other security or firewall programs installed?

I have a few message rules set up in Windows Live Mail and have never lost them. I also do not have any kind of IE browsing slowdown. Such slowdowns are typically caused by having 2 or more security programs installed at the same time. An incomplete installation of your current BD product can also cause symptoms that you describe. What antivirus, antimalware or firewall program(s) if any did you previously have installed?

Awaiting your reply,

sandcastle11

Windows Vista... I don't understand OS architecture, but I that I saw 64 something on the computer and tried to download that system and it said it wasn't the right one, so I "uninstalled" that one with the software sent to me by tech support and downloaded the 32 bit and it didn't complain :-) I use Windows Mail as my mail client, version 6.0. And I have BitDefender internet security 2011.

As directed, I turned off all windows security and don't have any other firewalls installed.

nikki605

Thanks for the additional info.

You should be able to determine the OS architecture by right-clicking on My Computer and selecting Properties as seen in the screen shot below (click on the image to display full size):

Regards,

sandcastle11

Thank you.... 32 bit

nikki605

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

sandcastle11

[

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

DONE

2. Click on Start and then choose My Computer/Computer.

DONE

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

DONE

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

DONE

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

DONE.... BUT NOW IT THEN BRINGS UP A BLUE SCREEN ASKING FOR INFO: EMAIL ADDRESS AND DISCRIPTION OF WHAT IS HAPPENING. CLICKED ON NEXT AND THE PROGRESS BAR IS THERE, BUT AFTER 15 MINS THERE IS NO PROGRESS. STARTED OVER AND SAME THING.......

nikki605

Since you are having a problem running the supportTool, please follow the procedure below to have BD tech support investigate your issue further.

1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR' and will be located in the same folder where you ran sysdump.exe from.

5. When you have the sysdump.tar please upload it HERE

6. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your problem symptoms. Also provide any other relevant configuration information.

Depending on their workload, it may take several days for them to respond.

Regards,

sandcastle11

I am getting sooooo discouraged and just totally fed up with this.....

1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

DONE

2. Locate and open 'Sysdump.exe'

DONE

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

DONE... TOOK ALMOST TWO HOURS

4. The result will be the file called 'SYSDUMP.TAR' and will be located in the same folder where you ran sysdump.exe from.

DONE

5. When you have the sysdump.tar please upload it HERE

WENT THERE, PUT IN ALL THE INFO. STARTED THE UPLOAD AND BitDefender BLOCKED THE SITE.....

nikki605

Temporarily turn off real-time protection to upload the file.

Regards,

sandcastle11

Temporarily turn off real-time protection to upload the file.

DONE...

Thanks

nikki605

OK. Give DanyDan a couple days to see and investigate your log files.

Regards,

sandcastle11

OK. Give DanyDan a couple days to see and investigate your log files.

Regards,

Thanks! Hope he can get it figured out.....

Unknown

Hello,

I've received your answer however you sent me the link to delete the file you uploaded, not to download it. I reopened the ticket you had with Us and sent you the instructions on how to generate the support tool file, via email. Please reply to my message and attach the results.

Ticket ID: 201103201000709.

Looking forward to your answer!