Real Protection Is Disabled

Fida

Hello,

I made a repair for bitdefender yesterday and since that time I have the warning that:Real-time protection is disabled even though it is enabled (in the Expert mode I have it checked under the Shield in Antivirus menu). Any idea what to do in order to solve this issue? I have restarted a couple of times and made manual update and tried to uncheck and check the box again but nothing seems to solve matters.

Regards,

Fida

Mihaela M.

Hi Fida,

In order to fix your situation you need to follow the steps from the following article:

http://kb.bitdefender.com/site/KnowledgeBase/article/810

In case the issue reoccurs, please come back here. Thank you!

Fida

Hi Fida,

In order to fix your situation you need to follow the steps from the following article:

http://kb.bitdefender.com/site/KnowledgeBase/article/810

In case the issue reoccurs, please come back here. Thank you!

Hi Michaela,

Just to update you here that I have a constantly installing update of Microsoft Kb2446704 (i have tried everything with this update to stop it) and the Deep system scan is starting and then making a crash. I'll follow the link then will tell you the result.

Regards,

Fida

Fida

Hi Michaela,

Just to update you here that I have a constantly installing update of Microsoft Kb2446704 (i have tried everything with this update to stop it) and the Deep system scan is starting and then making a crash. I'll follow the link then will tell you the result.

Regards,

Fida

Hi again,

I downloaded the patches and followed the steps. First time the result was a real time error with the fact that no previous updating had ever happened and all information on the dashboard were zeros. So I made another attempt of running the patches then I got back where I started : warning the real protection is disabled. Now what to do?

PS: I have no other security software running.

Regards,

Fida

Mihaela M.

Hi Fida,

Sorry for the delay. In this case I would recommend you to repair your BitDefender as follows:

- Click on the START menu button;

- Go to (All) Programs -> BitDefender 2011 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open BitDefender and run a new update; reboot again if requested;

- please test to see if the issue still replicates.

Note: if you cannot find the "Repair or Remove" feature please go back to Start > run > type "appwiz.cpl" and hit Enter (for Windows Vista and 7 you can type directly in the Search bar). Search for BitDefender > choose Uninstall/Remove > then click on the Repair button.

If you need any further assistance on this issue, please feel free to let us know. Thank you!