Bootscreen Message Bitdefender Av 2011 How To Remove?

zxw

Hello I get by every boot the message by starting windows XP in the blue report screen where normal bootdefrag show up with a time delay saying

It scan then it show:

"some of the infected items failed to be cleaned, please contact Bitdefender support team"

A system scan find no virus. No with AV boot CD latest version.

How can I get rid of this message by every windows start up?

Please help

Unknown

Hello,

a) Please go to the page below:

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

and download the autoruns file.

Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d) Click on the Disk icon right under File and chose any location on your computer;

e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just upload it HERE;

f) when you have the download link send it along with the topic link to me, via PM (Private Message).

We will analyze the information you sent and then reply with a possible solution.

We are looking forward to hearing from you.

Regards,

zxw

Hello

PM send.

I could find that the message come from bootexecute: C:\WINDOWS\system32\bddel.exe

File is unsigned. I'm not sure it belong to BitDefender or not if so then another component might have my PC really infected.

Unknown

Hello,

Analyzed the logs you sent with the following results:

- you have an autorun entry that needs to be removed in order to resolve the issue you encounter:

C:\WINDOWS\system32\bddel.exe

1. Locate again and open the "autoruns.exe" file, the same file you used to first generate the log;

2. Wait for the scanning to complete;

3. Go to the tab called "Boot Execute";

4. Right click on the entry for "autocheck bddel.exe c:\windows\system32\bddel.exe" and select "Delete";

5. Go to "Winlogon" tab;

6. Delete the entry:

"C:\Documents and Settings\All Users.WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\WinStyler\tu_logonui.exe Windows Logon UI Microsoft Corporation c:\documents and settings\all users.windows\application data\tuneup software\tuneup utilities\winstyler\tu_logonui.exe"

Restart the PC and the issue should be resolved.

You had the software Tune-Up Utilities installed however you did not properly uninstall it.

Please confirm that the issue is now resolved.

Regards,

zxw

Thank you very much.

I followed the instruction and removed the 2 entries. It works now all perfect.

Unknown

Hi,

Glad to see the issue is now resolved. Feel free to post your feedback as a comment in my profile page HERE or by sending us an email or by rating the topic on a scale from 1 to 5 stars.

Case resolved, topic closed.

Best regards,