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Media Player Classic Stop Working When Install Bitdefender
My PC is running Windows 7 x64 Ultimate and I'm using Bitdefender Internet Security 2011.
Before installing Bitdefender IS 2011, Media Player Classic run ok, everything fine.
But after I installed Bitdefender IS 2011, Media Player Classic stopped working and I got the error.
Problem signature:
Problem Event Name: APPCRASH
Application Name: mpc-hc64.exe
Application Version: 1.5.0.2827
Application Timestamp: 4d469cdb
Fault Module Name: StackHash_99f6
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 000000006fff018a
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 99f6
Additional Information 2: 99f6560671d9e380df3f767a0d7b44d7
Additional Information 3: 3e4d
Additional Information 4: 3e4d30b1dd7c318f60cc23cabfbb8d7e
So can you guys help me solve this problem, thank you very much.
Comments
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Hello,
Please open BitDefender and switch it to Expert View. Then go to the Antivirus tab and click on 'Advanced Settings'. Add Windows Media Player Classic as an exception (the file mpc-hc64.exe) then restart the PC. Test to see if the issue still occurs.
Also send me the content of the folder:
C:\windows\Minidump
Create an archive using WinRAR or WinZIP then upload it HERE or HERE follow by a PM with the topic link and the download URL provided after uploading the file.
Looking forward to your answer!0
