Contextual Log Files Always Show 0 Items Scanned

HBD

Hi,

We are having a problem with BitDefender Antivirus 2008. The problem occurs on multiple machines. We are wondering if anyone else is experiencing this or can duplicate the problem.

When we do a contextual scan of a folder or file (by right clicking it) the scan seems to complete normally. But when we look at the log file for that scan, it always shows "0" files scanned.

For example, here are the results of a scan of the Program Files folder. Note that while the scan took several minutes to complete, the scan time is shown as 1 second (along with all the zeros for files scanned, etc.).

Scan Paths:Path0000: C:\Program Files

Scan Options:Scan for viruses : Yes

Scan for adware : Yes

Scan for spyware : Yes

Scan for applications : Yes

Scan for dialers : Yes

Scan for rootkits : No

Target selection options:Scan registry keys : No

Scan cookies : No

Scan boot sectors : No

Scan memory processes : No

Scan archives : No

Scan runtime packers : No

Scan emails : No

Scan all files : No

Heuristic Scan : No

Scanned extensions : (null)

Excluded extensions :

Target ProcessingDefault action for infected objects : Disinfect

Default action for suspicious objects : None

Default action for hidden objects : None

Scan engines summaryNumber of virus signatures : 0

Archive plugins : 0

Email plugins : 0

Scan plugins : 0

Archive plugins : 0

System plugins : 0

Unpack plugins : 0

Overall scan summaryScanned items : 0

Infected items : 0

Suspicious items : 0

Resolved items : 0

Individual viruses found : 0

Scanned directories : 0

Scanned boot sectors : 0

Scanned archives : 0

Input-output errors : 0

Scan time : 00:00:00:01

Files per second : 0

Scanned processes summaryScanned : 0

Infected : 0

Scanned registry keys summaryScanned : 0

Infected : 0

Scanned cookies summaryScanned : 0

Infected : 0

We don't have this problem on our BD AV 10 systems, only the newer 2008 systems.

Thanks very much.

alexcrist

Hi HDB,

This is a very well known problem and has been reported before on this forum. The BD Dev Team is working on it.

This issue is only a logging issue. The files are scanned as they should be and, should an infection appear, BitDefender will detect it and will warn you about it.

Cris.

HBD

OK thanks very much Cris. I recall we used to have logging problems with BD AV 10 (mostly involving limited user accounts); then they went away.

We tried searching for "contextual" before we posted but didn't get any hits :-)

lutz

We tried searching for "contextual" before we posted but didn't get any hits :-)

Hi HBD,

tried searching for "context", all forums, and got 2 pages of postings as result...

Regards, lutz

HBD

Hi Lutz,

You're right--we had only been looking for contextual in the subject lines.

Thanks,

HBD

lutz

Well, I made the experience that it's better to search on a more comon level. Other people might use slightly different expressions.

Have a nice weekend,

Lutz

HBD

Thanks very much Lutz.

BTW the reason we were doing all this is because of some FPs we were trying to debug (see the Malware thread). It's always disconcerting to find bugs in the tools you are using to debug other bugs :-)

Best,

HBD