Poor Customer Support

Since I bought and installed IS 2008 I cannot access the web page from my modem/router anymore.

I tried different settings without success and posted a request for help to customer support.

Beside a first quick answer it stays quite. No news from customer support.

I'm waiting now almost one week for a reply.

And still the IS 2008 is blocking the access to my modem.

Lots of promises but .... NOTHING

I cannot be so difficult. I did not had this issue with the IS version 10 I of which I had the trial installed.

A very disappointed customer.

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Hello davos,

Did you try to add the router to the Trusted zones in BD Firewall?

Bitdefender Security Center -> Settings -> Firewall -> Zones -> Add zone.

Enter the IP address of your router, select Trusted and press OK.

Please post if this solves your problem.

Cris.

On a few occasions Tech Support took 3 days to write back.

I have tried everything. Including router in safe zone, switching off firewall, ........

Technical and customer support are now already taking more then a month to reply ! ! !

This really ###### ! ! !

The only thing that works is the version 10 Trial I have installed now.

But this is not a real solution because I have no licence key for this.

I'm really unhappy with IS 2008 and I will not recommend it to anybody !