[resolved]Reboot Required With Every Update-please Help
Hello everyone, first post here. Thanks for this great forum! I've referenced it many times without having to create a post of my own until now.
Starting today, Bitdefender (Internet Security 2011) prompts me to reboot my PC after every update. I get the typical Bitdefender restart screen that we have all seen before. This is whether I let it auto-update, or manually select "update now." I've rebooted several times to no avail. It, however, does appear to update the definitions.
As of 10:50 pm EST my current virus signatures are: 7545024. My current engine is 7.37800. I have always kept several features turned off. Really, the only things I keep enabled are my firewall, anti-virus, and auto-updates.
I'm running a custom built Windows 7 (32-bit) machine.
I'm about ready to use the uninstall utility, and reinstall Bitdefender.
Can anyone please advise? Is there an easy fix, is this a known issue, or is something wrong?
I work in IT for a living, so a technical response is welcome.
Any help is greatly appreciated.
Thanks very much for reading.
Comments
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After another reboot, my virus sig's have updated to: 754026 and engine: 7.37801. It auto-updated after the reboot. This also happened after the last reboot. About 30 minutes later, it auto-updated again and prompted for a reboot. It has not yet prompted for a reboot (yet).
I'd really like to avoid reinstalling as I have several custom settings defined for the software I use.
I should also note, that my last system scan was two days ago. It found an infected file in my Java cached files and auto-deleted it. Since then, I have ran a scan with Malewarebytes and Iobit 360 security (not sure if that's any good but I wanted to try it). Both scans came out clean. I deal with viruses almost every day during a normal work day. I'm pretty certain my PC is clean.
Again, any help is greatly appreciated.0 -
EDIT: Tried to edit my last post to add this but didn't see an option--sorry.
Again, after about 30 minutes and another auto-update, I am prompted for a reboot.
Should also mention my version: 14.0.30.3570 -
I also have been receiving frequent pop-ups from BitDefender Internet Security 2011 asking if I want to reboot to finish the update process.
This has been happening at least once almost every day since I first installed the product about 2 weeks ago. It has happened today twice in the last hour.
When I had McAfee Total Security, it would prompt me to reboot on occasion when a product update had occurred; this typically would happen every month or so, if memory serves.
Is this frequent rebooting requirement for updates considered to be normal?
I am running Windows 7 Home Premium 64-bit with SP1 and all other Windows patches installed.
I have Automatic Silent Update enabled with update checks set for every hour.
I am using the antivirus, antispam and firewall functions.
Any help would be greatly appreciated.
Kobac0 -
It's still happening to me today as well. I've used Bitdefender for almost four years--never really had any trouble until now. Every auto or manual update since yesterday it prompts for a reboot.
I too have all Windows patches/updates installed. Overall, my PC seems to be running fine other than this problem.
Unfortunately, I'm on my PC a lot so I'm usually quick to recognize a problem.0 -
I'm also running win 7 64bit and this has started happening to my machine for the past couple of days. Very annoying
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My machine is Vista. Since upgrading to BitDefender 2011 recently, I too am experiencing frequent reboot requests. Usually once a day; sometimes twice a day. Very annoying.
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Hello,
Please open the following location and search for any files with the extension .upd
C:\Program Files\BitDefender\BitDefender 2011
Also please tell me if you have the User Account Control (UAC) Windows feature enabled. You can check this by following the article below:
http://windows.microsoft.com/en-US/windows...ntrol-on-or-off
To show the files extension read the Microsoft article below:
http://windows.microsoft.com/en-US/windows...name-extensions
Looking forward to your answer!0 -
Hi,
UAC is on (vista main pc). No *.upd files in c:\PF\BD2011\ and not the Update-Reboot-Loop on this machine. ver. 14.0.30.357
On the 2 XP client pc's (cable connected) no *.upd files in forementioned directory and occurence of the Update Reboot Loop problem ver. 14/0/30.357.
Regards,
Ton.0 -
UAC is disabled, and files .upd in your antivirus is not, per day for 4 reboot.
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Hey somebody help this big problem and nobody help us.l have some problem.
" />0 -
Hello,
Please open the following location and search for any files with the extension .upd
C:\Program Files\BitDefender\BitDefender 2011
Also please tell me if you have the User Account Control (UAC) Windows feature enabled. You can check this by following the article below:
http://windows.microsoft.com/en-US/windows...ntrol-on-or-off
To show the files extension read the Microsoft article below:
http://windows.microsoft.com/en-US/windows...name-extensions
Looking forward to your answer!
I have no .upd files in C:\Program Files\BitDefender\BitDefender 2011.
The only .upd file on the system is C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\scan.dll.upd, which was created today at 8:23 AM.
UAC is enabled on Windows 7 Home Premium 64-bit with SP1.
I hope this information is helpful. I already received one reboot prompt again today.
Kobac0 -
I have UAC turned off, and no .upd files in that directory.
Thanks.0 -
A related question - are the repeated reboot request pop-ups legitimate (i.e., is a reboot actually required every time a pop-up is received) or are they something that can safely be ignored?
There is an Update setting that says, "wait for reboot, instead of prompting" so I was wondering if that was a safe option to choose until the situation is resolved?
I totally understand if there is no easy answer to this question. I would hazard a guess that at least some of the reboot requests are valid, and how could one be able to determine which ones are valid and which ones are not?
Kobac0 -
How fix this problem?Please help us.
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Hi all,
We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and post here if BitDefender still asks you to restart your Computer. In case it does, check if the .upd files are still there.
Thank you!0 -
Hi all,
We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and post here if BitDefender still asks you to restart your Computer. In case it does, check if the .upd files are still there.
Thank you!
Before the reboot, I had one .upd file in the Threat Scanner folder. I also had one .upd file in the Antivirus_04665_167 folder.
After the manual update and reboot, both are gone. I ran another manual update, and now it stated 'no update available.' This is the first it has not prompted for a reboot since Friday.
Current virus sig's are: 7542698
Engine is: 7.37834
Seems to be fixed. I will post back if issue returns.
Thanks very much for your help!0 -
Hi all,
We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and post here if BitDefender still asks you to restart your Computer. In case it does, check if the .upd files are still there.
Thank you!
I did the manual update by double-clicking on the BitDefender icon in the Windows Notification Area (FKA System Tray), going to Update, and selecting "Update Now". I then rebooted and checked for the .upd file that I previously had in the C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner folder - it was now gone!
Just to re-check, I then did another manual update, this time by right-clicking on the BitDefender icon in the Notification Area and selecting "Update Now" (is this equivalent to the procedure I followed in the first paragraph?). It found another update and prompted me to reboot. Rats.
After the second reboot, I again searched my whole drive for any .upd files - none showed. I then performed another manual update as in the preceding paragraph. This time, the program told me that the last update had installed successfully and that was all. I did NOT get another reboot pop-up.
It looks like this procedure (perform manual update) might have fixed the problem - time will tell!
Kobac0 -
I did the manual update by double-clicking on the BitDefender icon in the Windows Notification Area (FKA System Tray), going to Update, and selecting "Update Now". I then rebooted and checked for the .upd file that I previously had in the C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner folder - it was now gone!
Just to re-check, I then did another manual update, this time by right-clicking on the BitDefender icon in the Notification Area and selecting "Update Now" (is this equivalent to the procedure I followed in the first paragraph?). It found another update and prompted me to reboot. Rats.
After the second reboot, I again searched my whole drive for any .upd files - none showed. I then performed another manual update as in the preceding paragraph. This time, the program told me that the last update had installed successfully and that was all. I did NOT get another reboot pop-up.
It looks like this procedure (perform manual update) might have fixed the problem - time will tell!
Kobac
10 minutes after posting my last message (see above), I got a BitDefender reboot prompt pop-up. Arrgghh!!!!
A clue - that scan.dll.upd file I had mentioned in my prior posts - the one that disappeared after doing the manual update and reboot - that file is now back and the file creation time is 2 minutes before I got the pop-up. The scan.dll file was always there; the scan.dll.upd file is the newcomer and apparently the troublemaker. File creation dates for both files are today's date; the file creation time for the .dll file is 4:20 PM and the file creation time for the .dll.upd file is 4:52 PM.
The only additional thing I did after posting my last message was logging remotely onto my work computer. Probably just a coincidence, but I figured I should mention it.
Kobac0 -
UPDATE:
Just got prompted to reboot. This is the first time since my last post that I was prompted to reboot.0 -
I'll add another "me too". I followed the posted directions and have UAC enabled in the default setting and did not find any .upd files in the Antivirus threat folder though there was one in the next folder level up, which I did not touch. However, I did a manual update and reboot and that other .upd file is no longer showing. We'll see if that does anything.
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Yep, got 2 more reboot request pop-ups since my last boot-up about 4 hours ago.
And that scan.dll.upd file is back once again.
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im new to this bitdefender and it keeps telling me to reboot many times,i cant find anything,i tried to follow the steps but i cant seem to find anything,and what does manual Update mean? sorry im new and i dont know much about computers,.manual Update on my bitdefender? or on my computer,i tried the windows update and no new update.
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I've tried everything, I even dropped an old image in to try and avoid any possible conflict with a windows update but still the same. As soon as BD updates we're back to square one asking to reboot numerous times a day.
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I have the same problem. I have a .upd file in the threat scanner folder, did the manual update, rebooted, the .upd went away. Then later another reboot prompt and a new .upd file.
I hope BD will solve this soon.0 -
Hi
You can add me to the reboot situation, at least 4 reboots today, couldn't find any upd files. Did a manual update and was prompted to reboot after that also.
Madbeevs0 -
We have 2 here running BD internet security 2011 that are prompting for the reboots, and one that is not. We couldn't find any of the udp files on any of the machines.
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Another frustrated person. I have opened a ticket with BD support but after asking similar questions they still have not been able to solve the problem. Using Windows 7 C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner there are the sub-directories like Antivirus_99999_999. Look at the one with the largest number. In mine there is a further sub directory Plugins. The Plugins sub-directory has "892 File(s) 316,678,649 bytes". What is 300 megabytes doing in an update directory?
It looks like a lot more people are having this problem. A google search for 'bitdefender reboot' created within a week has turned up more people having problems.
I have tried doing a Repair but that did not help. I have tried multiple manual updates but that did not help.0 -
Bitdefender team are you sleep?when fix this problem?
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Hi
Just an update on my last post, Bitdefender has updated twice since I posted last and has not asked for a reboot, fingers crossed.
Madbeevs0 -
Still prompting me for a reboot. Rebooted once since I got home from work. Before the reboot, I had one .upd file in the threat scanner folder, and one in the a/v folder. After the reboot, both were gone.
Bitdefender has prompted about once an hour since the reboot to reboot. Although not there at first, there is now a scan.dll.upd file in the Threat Scanner folder, and another .upd file in the Antivirus_04688_178 folder.0 -
Same issue here.
Every single update, automatic or manual, prompts for reboot.
I've been checking this thread almost every waking hour, every day, since an hour after it was first posted.
Lack of BitDefender responses here is worrisome.
Leads me to wonder how well, if at all, the program is doing what it's supposed to.
Does this program keep logs of updates & error messages?
If so, does the support team want to see these logs, to identify a suspect update?
What stage of damage control are we at?
Are (you) working on a solution, or still looking for the cause?
What do you need from us?
Please give us honest, regular status reports.
With 2 machines set for hourly updates, I'm being asked to reboot over 24 times a day,
I don't think it's a lot to ask for some feedback from BitDefender at least a couple times a day.
For crying out loud....don't leave us in the dark.......and more importantly, at risk.0 -
Hi all,
We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and post here if BitDefender still asks you to restart your Computer. In case it does, check if the .upd files are still there.
Thank you!
Tried this. But nothing really changed as far as the update goes. The signature is still 7544821 and the version is 7.37858. It's a small 22 kb download, but again, nothing changes. So, 2 things here. Either the file is corrupt or this is a virus of some type. I have turned off the update option. Haven't seen anything for about 30 minutes, but that's not saying anything. I've run one scan using Malwarebytes - nothing. Will do some other testing as well. I'll let you know if I find out anything.0 -
Same situation here - unending series of reboot requests - very annoying and who knows if they're legitimate or just a bug?
I'm almost tempted to reinstall McAfee. I still have time left on my license with them.
Notice I said "almost". I have faith that the tech support team here will eventually sort things out. These things aren't usually easily solvable. If they were, we wouldn't be having this discussion.
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i think its some kind of file corrupt or bug,i had some kind of warning because i had bitdefender open while i was trying to figure out how to fix this issue,one of these days im so afraid of my bitdefender will be completely gone cause of some bug or virus that i have no idea to fix or remove,and i have no money to get another anti spyware or any anti protection program.i dont know about bitdefender and how to fix my computer.im worried that something will go wrong with my computer and i have no idea what to do,i do not know about computers.i really hope this issue will get fix before it gets worse. =( please help us
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I want to add my 2 cents to this pile also. I have Windows XP SP3 which I regularly keep up to date. I have been getting these reboot requests for at least the past several weeks. I sometimes say reboot later and sometimes do the reboot now. I just read this thread and have looked for the .UPD files, none were found in any of the directories mentioned. I, too am getting quite annoyed by this. Has anyone from Bitdefender read this thread and thought of responding?
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Correction: While I was posting this message, I got a reboot message. I said reboot later. And, while I was posting this message, I did a full search of my C: drive for *.UPD and found these:
bdch.dll.upd
bdchsubmit.dll.upd
bdreinit.exe.upd
bdwer.dll.upd
iph.dll.upd
support.dll.upd
stsettings.xml.upd
supporttool.xml.upd
All are in C:\Program Files\Bitdefender\BitDefender 2011 except for the last two which are in the ..\BitDefender 2011\settings folder.0 -
It's back for me too. Is anyone from BitDefender going to respond about this?? It's getting REALLLLYYYY annoying.
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This is the ‘official’ advice currently being given out by BD support (I have exactly the same problem)
Note sent at 01:00 today, 14/06.
Please go to 'C:\Program Files\CommonFiles\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and reply to this email if
BitDefender still asks you to restart your Computer. In case it does, check if
the .upd files are still there.
(I find this advice just slightly confusing. Is it telling us that the .upd files should or should not be there? What course of action is advised if there are no .upd files present at 'C:\Program Files\CommonFiles\BitDefender\BitDefender Threat Scanner'?)
I have not yet had a chance to implement the recommended actions, but, before I do, are other users still experiencing the same problem. i.e. does the fix work or not?
Also, I agree with other users on two important points:
- we acknowledge that these are complex programmes and it may not be easy for the BD team to diagnose and solve the problem
- we would prefer a post saying ‘at the moment we are continuing to look into this issue’ rather than nothing at all0 -
This is the ‘official’ advice currently being given out by BD support (I have exactly the same problem)
Note sent at 01:00 today, 14/06.
Please go to 'C:\Program Files\CommonFiles\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual Update, reboot the PC and reply to this email if
BitDefender still asks you to restart your Computer. In case it does, check if
the .upd files are still there.
(I find this advice just slightly confusing. Is it telling us that the .upd files should or should not be there? What course of action is advised if there are no .upd files present at 'C:\Program Files\CommonFiles\BitDefender\BitDefender Threat Scanner'?)
I have not yet had a chance to implement the recommended actions, but, before I do, are other users still experiencing the same problem. i.e. does the fix work or not?
Also, I agree with other users on two important points:
- we acknowledge that these are complex programmes and it may not be easy for the BD team to diagnose and solve the problem
- we would prefer a post saying ‘at the moment we are continuing to look into this issue’ rather than nothing at all
Many of us are still experiencing the same problem. The 'fix' does not work. In my case, I had .upd files before the reboot. Afterwards, they were gone (for a while). Not long after, they returned.
I believe many of us are still being prompted every hour (or so) to reboot. I have no idea if we should or should not have these .upd files.0 -
Tech support responded to our inquiry this morning at 0611 CST. They advised us to do a manual update and then reboot again to pull down an update that would resolve the issue. We did this and it has been 2 hours now with no issues on any of the machines that were affected. So we thanked them for the quick response to our support ticket.
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That's right,the problem has been fixed via update.
Please make sure that your BitDefender is up to date and let us know whether the situation persists.
Sorry for any inconvenience created.0 -
That's right,the problem has been fixed via update.
Please make sure that your BitDefender is up to date and let us know whether the situation persists.
Sorry for any inconvenience created.
Cristi
Many thanks all seems to be OK Bitdefender has updated several times without a need to re-boot.
Madbeevs0 -
I have all the requests reboot.
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I did the manual update yesterday but got another reboot request today! Something still didn't get fixed!
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Today was released another product update. It's normal to ask you for reboot.
So please reboot your PC and it won't bother you with other reboots until the next product update.0 -
Unfortunately, the reboots continue for me.
-Scott0 -
That's right,the problem has been fixed via update.
Please make sure that your BitDefender is up to date and let us know whether the situation persists.
Sorry for any inconvenience created.
Thanks very much. I've been fine now for 24+ hours!0 -
Today was released another product update. It's normal to ask you for reboot.
So please reboot your PC and it won't bother you with other reboots until the next product update.
Thank you, Christi. I also had no reboot requests since last evening when I did the manual update, but then I got one about 30 minutes ago.
It's a relief to hear that this one is a "normal" one.
Hvala vam mnogo, vielen Dank, merci beaucoup, grazie, gracias and thank you to all of the BitDefender tech support team!0 -
Hello everyone,
Is the issue resolved for everyone who posted in this topic ? Please provide us with your feedback. Thank you!0 -
Hello everyone,
Is the issue resolved for everyone who posted in this topic ? Please provide us with your feedback. Thank you!
Hi Danny Dan
Yep looks like the problem has been resolved on my PC, no more reboots after the last product update.
Thanks to all the team for resolving the issue, to be honest the problem was more irritating than serious.
Thanks again
Madbeevs0
