Vsserve Running Up To 50% Of The Processor

Hi, After over 6 months of trouble free running with BitDefender 2011 on my new Lenovo T510, it is now running all the time and often taking over 50% of the processor. It is also causing the hard drive light to stay on continuously. I see on the forum that this was quite common on earlier versions on older machines. Why has this now started as I haven't changed anything on my Laptop?

I also notice that the BitDefender Icon on the icon tray says - Bit Defender services are loading now, please wait. This message has been on since the problem started.

Lenovo T510, Intel Core I5, 4GB RAM, Windows 7 Pro all the latest updates. BitDefender 2011 version 14.0.30.357

Find more posts tagged with

Comments

nikki605

Welcome to the forum Which BD 2011 product is installed - Antivirus Pro, Internet Security or Total Security?

I am running BD 2011 Antivirus Pro on a Lenovo T410 running Win7 Pro SP1 x64 and have not seen the problem you describe. (Full specs can be seen at the link in my signature)

Regards,

starbearer

I had the same problem.After about 5 months,BD simply started hogging up the CPU.

I just uninstalled the thing(after the steps suggested on the forum didn't work out).

Trainer

Same problem...stalling for about a minute every other 10 min..please send fix

nikki605

@Agfox9, @starbearer & @Trainer - please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

unknown

Hi,

Only received the logs from Trainer. You will have my answer in few hours when I'll finish analyzing them.

Regards,

unknown

Update:

Trainer: I see you are using BitDefender still posting in the 2011 forum mentioning that you encounter the same issue. No, is not the same issue as the others posting in this topic.

What are your PC details ? RAM and Processor ?

a) Please go to this page:

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d) Click on the Disk icon right under File and chose any location folder on your computer;

e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just upload it to and send it to us like you did with the Support Tool.

We will analyze the information you sent and then reply with a possible solution.

We are looking forward to hearing from you.

Quick Links

All Categories
Recent Posts
Activity
Best Of