Login Scan Takes Forever And Consequently Can't Be Turned Off.

jay222

Hallo, I have a problem on windows 7 64 bit with auto-logon scan.

It says it is running but it does not or is unbelievably slow, and as a consequence it never finishes.

Since somebody thought it was a good idea to make the GUI disappear while scanning I can't even turn it off.

No problem I thought; I look at it in safe-mode but there the virus scan applet is totally unavailable.

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jay222

Well at least I could turn it off with:

config>software>bitdefender>repair

...this will return to standard settings.

Oddly enough the auto-logon scan was still enabled, but at least the GUI was back so I turned it off before restarting (expert view>anti-virus>virus scan>auto-logon>planning).

unknown

Hello,

Please make the following test:

- open Deep System Scan properties and select the scan to start at system start-up. Let me know if the same thing happens.

After repairing BitDefender from Start -> Programs -> BitDefender 2011 -> Repair or Remove does the issue still occurs ?

Looking forward to your answer!

jay222

There are no problems with deep scan on startup.

After repair/revert to version 14.0.28 auto-logon scans does not hang, however after updating (to 14.0.28.351) auto-logon scan hangs again.

Engine version does not seem to impact the behavior.

unknown

Hello,

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

unknown

Hello Jay,

Do you have BitDefender in Dutch ?

I also noticed that you have installed on the same PC:

- Easy Tune 6

- Malwarebytes' Anti-Malware

I would recommend you the following:

- either upgrade BitDefender to latest build: 14.29 in which the fix for the issue you encounter has been released;

- either install the English version and upgrade to build 14.30;

- uninstall Easy Tune 6

- make sure you do NOT have the Real Time Protection enabled for Malwarebytes as it does interfere with BitDefender and it will create certain issues;

Please let me know the language of the BitDefender product you are using. Also try to update BitDefender and let me know if any update error occurs.

Looking forward to your answer!