Bitdefender Blocking Access To Alice: Madness Returns

jtichenor

I've got BitDefender Internet Security 2011, fully up to date. I downloaded the new game 'Alice: Madness Returns' off of Steam last night, but the game will not launch. It seems Bitdefender is somehow blocking access. I tried adding a rule for the game's executable to the firewall whitelist, but it did not make a difference. Tried fully uninstalling Bitdefender, and the game launches just fine. Has anybody found a way to run this game while Bitdefender is installed? Am I just missing some setting somewhere? Haven't had any problems playing other games downloaded from Steam or installed from disc.

The Windows Event Viewer shows:

-------------

Log Name: Application

Source: Application Error

Date: 6/18/2011 3:45:09 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: ComputerName

Description:

Faulting application name: AliceMadnessReturns.exe, version: 1.0.0.0, time stamp: 0x4dc8887c

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000216

Faulting process id: 0x1960

Faulting application start time: 0x01cc2e095f996c00

Faulting application path: c:\program files (x86)\steam\steamapps\common\alice madness returns\Binaries\Win32\AliceMadnessReturns.exe

Faulting module path: unknown

Report Id: 9e00a6b4-99fc-11e0-8344-f46d0428367d

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-06-18T22:45:09.000000000Z" />

<EventRecordID>7278</EventRecordID>

<Channel>Application</Channel>

<Computer>ComputerName</Computer>

<Security />

</System>

<EventData>

<Data>AliceMadnessReturns.exe</Data>

<Data>1.0.0.0</Data>

<Data>4dc8887c</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>00000216</Data>

<Data>1960</Data>

<Data>01cc2e095f996c00</Data>

<Data>c:\program files (x86)\steam\steamapps\common\alice madness returns\Binaries\Win32\AliceMadnessReturns.exe</Data>

<Data>unknown</Data>

<Data>9e00a6b4-99fc-11e0-8344-f46d0428367d</Data>

</EventData>

</Event>

--------------------

System Specs:

Windows 7 64-bit

Core i7 2600k

16GB RAM

2x eVGA GeForce GTX 570

XdefenderofthecrownX

i have the same problem.

sunblaze

And me as well. Both my desktop PC and Laptop have the same Problem with starting it.

It doesn't seem to be Bitdefender only as the ea-forum thread states a few other AV-programs as well, but Bitdefender definetly is one of them.

rootkit

Hi.

Please add

c:\program files (x86)\steam\steamapps\common\alice madness returns\Binaries\Win32\AliceMadnessReturns.exe

to AVC exclusion list and you will see the difference.

http://www.bitdefender.com/site/KnowledgeB...us-Control.html

jtichenor

Hi.

Please add

to AVC exclusion list and you will see the difference.

http://www.bitdefender.com/site/KnowledgeB...us-Control.html

Thank you very much! That did the trick...

sunblaze

Indeed worked like a charm.

Thanks for the help.

rootkit

You're welcome.

SOLVED