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Critical Error

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Rampant
Rampant ✭✭
edited June 2011 in Antivirus

Recently BitDefender to point out a critical error, returns, and restarts the service, can take a look analysis of the report.


http://www.sendspace.com/file/h3xlw2


Windows 7 64 bit SP1 BitDefender AV 2011 bild 14.0.30.357


Thank You.

Comments

  • CARON67
    CARON67
    Options

    Hi,

    Sorry my little question but you have installat before SP1 and after BitDefender AV 2011 or the opposite way , thanks
    Kind regards
  • Rampant
    Rampant ✭✭
    Options

    Anti-virus is already installed, when I update axis to SP1.

  • Unknown
    Unknown
    Options

    Hello,


    First of all please remove the second link from your signature. Not allowed by the Forum rules - I recommend you to read them :)


    I have analyzed the dump file and the vsserv crash is caused by httproxy.dll file associated with BitDefender. Do you have BitDefender installed in English or Russian ?


    Can you reproduce the steps of the crash ? When is the crash occurring ? Are you starting a certain program ?


    What do you mean by

    when I update axis to SP1
    ?


    I have created a ticket on your behalf with ID: 201106211012772.


    Looking forward to your answer!

  • Rampant
    Rampant ✭✭
    Options

    Link removed from the signature. Installed the English version. Try to track when there is an error message. Anti-virus is already installed, when I update Windows to service PACK 1.

  • Unknown
    Unknown
    Options

    I do not think that the two are related (Windows SP1 installation and the BitDefender crashes). Try to pinpoint when exactly the crash occurs so I can try to reproduce it.

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