Hi,
I am a keen supporter of bitdefender products since 2008, and has recently upgraded to Total Security 2011 (2 weeks ago) after the 2010 version expired.
I love bitdefender for the ease of use and effectiveness, however the experience from my recent purchase has been less than desirable.
After installing Total Security 2011, everything has been running perfectly fine until the past 2 days.
All of a sudden, it takes an awful 20 minutes to fully load Windows after entering my password at the log in page. The strange thing is everything appears to be normal (no visible lag) once I get past this loading period.
I've tried removing bitdefender from my system to test if it was bitdefender causing the slowdown, and it is positive. Without bitdefender, it took 2 minutes or less to fully load Windows.
For the record, I've tried removing and re-installing bitdefender many times over the past 2 days and it did not help.
Methods that I've tried include downloading and running the "Bitdefender_Uninstall_Tool", followed by downloading and installing "bitdefender_total_security_2011_32b".
An interesting point to note. Whenever I tried to re-install the Total Security 2011, after entering my license key, I am always prompted that the version that I am attempting to install is different from the version that has been installed on this laptop. Do I want to register and install the other version instead? How is that possible? Nonetheless I went ahead with that option and installed. The final installed product is Total Security 2011. It puzzles me til now.
My system specifications
Laptop model: Acer Aspire 4736G, Intel core 2 duo, P8700 @ 2.53GHz, 4 GB RAM, 32 bit operating system
Windows edition: Windows Vista Home Premium Service Pack 1
Bitdefender version: Total Security 2011
I am not sure what is exactly happening and I hope that someone can enlighten me asap. I need to have this sorted out really soon as I am due to travel on a business trip. At the same time, I am toying with the idea that this slowdown could be due to some recent updates. Take a step back, I did not encounter any problems until the last 2 days or so. So there might be a chance that one or a few of the recent updates may have caused this. Its a random guess and I hope that I can received some form of technical assistance asap.
Many thanks.
