Bsod During Installation Of Bitdefender

le0pard

Hi,

i have been trying to install BD for many times now but i always get BSOD during the installation.

i have windows 7 64 bit.

attached 2 dump files.

1st file was during first installation

the 2nd dump was generated after i removed BD with the removal tool http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

and then ran the setup.

appreciate your support.

/applications/core/interface/file/attachment.php?id=8018" data-fileid="8018" rel="">dump.txt

le0pard

missed the second dump.....

here it is

/applications/core/interface/file/attachment.php?id=8019" data-fileid="8019" rel="">dump2.txt

Unknown

Hello,

Welcome on our Forums! Unfortunately the dumps in the form you uploaded will not help me as I need to analyze them with the correct symbols. Please follow the steps below and send me the generated log file:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!