Bitdefender Total Security 2011

Hello bitdefender,

I'm trying very hard to be nice about this even know I spent so much money for just one year of your software. This software WILL NOT allow me to be protected FULLY 'for some odd reason'...

I would like the software to allow me to use it and not block me for no good reason.

I have no picture that describes the issue I'm having its very, very hard to handle right now.

Being.

1) I did everything.

2) Nothing worked.

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Comments

theotherguy87

Hello bitdefender,

I'm trying very hard to be nice about this even know I spent so much money for just one year of your software. This software WILL NOT allow me to be protected FULLY 'for some odd reason'...

I would like the software to allow me to use it and not block me for no good reason.

I have picture that describes the issue I'm having its very, very hard to handle right now.

Being.

1) I did everything.

2) Nothing worked.

Watch this

nikki605

Welcome to the forum.

First of all, you did not provide us with even the most basic information about your PC and it's configuration as described in the forum posting rules so it will be very difficult to assist you.

Which Windows OS - from your screen shot, it looks like WinXP? Which Service Packs?

32-bit or 64-bit?

How much memory (RAM) is in your PC?

What type & speed processor (CPU)?

Do you have any other security programs installed?

Did you have another security program installed but have uninstalled it? If so, what method did you use to uninstall it?

Is this a new installation if BD? How long has it been installed? Is this a new problem that just showed up?

Regards,

theotherguy87

Welcome to the forum.

First of all, you did not provide us with even the most basic information about your PC and it's configuration as described in the forum posting rules so it will be very difficult to assist you.

Which Windows OS - from your screen shot, it looks like WinXP? Which Service Packs?

32-bit or 64-bit?

How much memory (RAM) is in your PC?

What type & speed processor (CPU)?

Do you have any other security programs installed?

Did you have another security program installed but have uninstalled it? If so, what method did you use to uninstall it?

Is this a new installation if BD? How long has it been installed? Is this a new problem that just showed up?

Regards,

(This is all I know, and I DID A FRESH Install of my OS and formatted my pc well I did the Format then re-installed my OS then installed BD). That my good sir is when I hit a brick wall!!!

Operating System

MS Windows XP Home 32-bit SP3

CPU

AMD Athlon XP

Thoroughbred 0.13um Technology

RAM

2.00 GB DDR @ 133MHz (2.5-2-2-6)

Motherboard

MICRO-STAR INTERNATIONAL CO., LTD MS-6390 (Socket A) 26 °C

Graphics

COMPAQ FP7317 (1280x1024@60Hz)

S3 Graphics ProSavageDDR

Hard Drives

78GB Seagate ST380011A (PATA) 36 °C

Optical Drives

HP DVD Writer 1040r USB Device

LITE-ON DVDRW SHW-160P6S

Audio

Realtek AC'97 Audio for VIA ® Audio Controller

Operating System

MS Windows XP Home 32-bit SP3

Windows Security Center

Windows Update

AutoUpdate Download Automatically and Install at Set Scheduled time

Schedule Frequency Every day

Schedule Time 3 am

Firewall

Firewall Enabled

Company Name BitDefender

Display Name BitDefender Firewall

Product Version 14.0.30.357

Antivirus

Antivirus Enabled

Company Name BitDefender

Display Name BitDefender Antivirus

Product Version 14.0.30.357

TimeZone

TimeZone GMT -8 Hours

Language English

Country United States

Currency $

Date Format M/d/yyyy

Time Format h:mm:ss tt

Power Profile

Active power scheme Home/Office Desk

Hibernation Enabled

Scheduler

Hotfixes

7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2518864)

7/16/2011 Update for Windows XP (KB961118)

7/16/2011 Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 x86 (KB2416473)

7/16/2011 Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Update for Windows Server 2003 and Windows XP x86 (KB982524)

7/16/2011 Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x86 (KB963707)

7/16/2011 Security Update for Microsoft .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2418241)

7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2446704)

7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2478658)

7/16/2011 Microsoft .NET Framework 3.5 SP1 Update for Windows Server 2003 and Windows XP x86 (KB982168)

7/16/2011 Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)

7/16/2011 Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)

7/16/2011 Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86

7/16/2011 VIA Technologies Inc. - Networking - VIA Rhine II Fast Ethernet Adapter

7/16/2011 Microsoft .NET Framework 2.0 Service Pack 1 Security Update for Windows 2000, Windows Server 2003, and Windows XP (KB953300)

7/16/2011 Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)

7/16/2011 Security Update for Windows XP (KB2507938)

7/16/2011 Security Update for Windows XP (KB2476490)

7/16/2011 Security Update for Windows XP (KB2503665)

7/16/2011 Windows Malicious Software Removal Tool - July 2011 (KB890830)

7/16/2011 Security Update for Windows XP (KB2535512)

7/16/2011 Security Update for Windows XP (KB2536276)

7/16/2011 Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2530548)

7/16/2011 Security Update for Windows XP (KB2544893)

7/16/2011 Update for Windows XP (KB2541763)

7/16/2011 Security Update for Internet Explorer 8 for Windows XP (KB2544521)

7/16/2011 Security Update for Windows XP (KB2555917)

5/25/2011 Security Update for Windows XP (KB2510531)

5/25/2011 Update for Windows XP (KB2345886)

5/25/2011 Update for Windows XP (KB971737)

5/25/2011 Update for Windows XP (KB970430)

5/25/2011 Windows Malicious Software Removal Tool - May 2011 (KB890830)

5/25/2011 Update for Windows XP (KB2524375)

5/25/2011 Security Update for Windows XP (KB2509553)

5/25/2011 Security Update for Windows XP (KB2412687)

5/25/2011 Security Update for Windows XP (KB2510581)

5/25/2011 Security Update for Windows XP (KB2507618)

5/25/2011 Cumulative Security Update for Internet Explorer 6 for Windows XP (KB2497640)

5/25/2011 Cumulative Security Update for ActiveX Killbits for Windows XP (KB2508272)

5/25/2011 Security Update for Windows XP (KB2503658)

5/25/2011 Security Update for Windows XP (KB2511455)

5/25/2011 Security Update for Windows XP (KB2506223)

5/25/2011 Security Update for Windows XP (KB2506212)

5/25/2011 Security Update for Windows XP (KB2508429)

5/25/2011 Security Update for Windows XP (KB2485663)

5/25/2011 Security Update for Windows XP (KB2481109)

5/25/2011 Security Update for Windows XP (KB2479943)

5/25/2011 Update for Windows XP (KB971029)

5/25/2011 Security Update for Windows XP (KB2476687)

5/25/2011 Security Update for Windows XP (KB2393802)

5/25/2011 Security Update for Windows XP (KB2478960)

5/25/2011 Security Update for Windows XP (KB2483185)

5/25/2011 Security Update for Windows XP (KB2478971)

5/25/2011 Security Update for Windows XP (KB2419632)

5/25/2011 Security Update for Windows XP (KB2440591)

5/25/2011 Update for Windows XP (KB2443685)

5/25/2011 Security Update for Windows XP (KB2443105)

5/25/2011 Security Update for Windows XP (KB2423089)

5/25/2011 Security Update for Windows XP (KB2079403)

5/25/2011 Security Update for Windows XP (KB2360937)

5/25/2011 Security Update for Windows XP (KB982132)

5/25/2011 Security Update for Windows XP (KB2387149)

5/25/2011 Security Update for Windows XP (KB2378111)

5/25/2011 Security Update for Windows XP (KB2296011)

5/25/2011 Security Update for Windows XP (KB979687)

5/25/2011 Security Update for Windows XP (KB975558)

5/25/2011 Security Update for Windows XP (KB2347290)

5/25/2011 Security Update for Windows XP (KB2121546)

5/25/2011 Security Update for Windows XP (KB981322)

5/25/2011 Security Update for Windows XP (KB980436)

5/25/2011 Security Update for Windows XP (KB981997)

5/25/2011 Security Update for Windows XP (KB982665)

5/25/2011 Security Update for Windows XP (KB2115168)

5/25/2011 Security Update for Windows XP (KB2229593)

5/25/2011 Security Update for Windows XP (KB975562)

5/25/2011 Security Update for Windows XP (KB979482)

5/25/2011 Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP3 (KB978695)

5/25/2011 Security Update for Windows XP (KB978542)

5/25/2011 Security Update for Windows XP (KB978601)

5/25/2011 Security Update for Windows XP (KB978338)

5/25/2011 Security Update for Windows XP (KB979309)

5/25/2011 Security Update for Windows XP (KB977816)

5/25/2011 Security Update for Windows XP (KB978706)

5/25/2011 Security Update for Windows XP (KB977914)

5/25/2011 Security Update for Windows XP (KB975560)

5/25/2011 Security Update for Windows XP (KB975713)

5/25/2011 Security Update for Windows XP (KB972270)

5/25/2011 Security Update for Windows XP (KB973904)

5/25/2011 Update for Windows XP (KB955759)

5/25/2011 Security Update for Windows XP (KB974392)

5/25/2011 Security Update for Windows XP (KB974318)

5/25/2011 Security Update for Windows XP Service Pack 3 (KB952069)

5/25/2011 Update for Windows XP (KB973687)

5/25/2011 Update for Windows XP (KB968389)

5/25/2011 Security Update for Windows XP (KB969059)

5/25/2011 Security Update for Windows XP (KB974112)

5/25/2011 Security Update for Windows XP (KB974571)

5/25/2011 Security Update for Windows XP (KB975025)

5/25/2011 Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB954155)

5/25/2011 Security Update for Windows XP (KB956844)

5/25/2011 Internet Explorer 8 for Windows XP

5/25/2011 Security Update for Windows XP (KB971657)

5/25/2011 Security Update for Windows XP (KB973815)

5/25/2011 Security Update for Windows XP (KB960859)

5/25/2011 Security Update for Windows XP (KB973507)

5/25/2011 Security Update for Windows XP (KB956744)

5/25/2011 Security Update for Windows XP (KB973869)

5/25/2011 Security Update for Windows XP Service Pack 3 (KB973540)

5/25/2011 Security Update for Windows XP (KB961501)

5/25/2011 Security Update for Windows XP (KB959426)

5/25/2011 Security Update for Windows XP (KB960803)

5/25/2011 Security Update for Windows XP (KB952004)

5/25/2011 Security Update for Windows XP (KB956572)

5/25/2011 Security Update for Windows XP (KB923561)

5/25/2011 Security Update for Windows XP (KB956802)

5/25/2011 Security Update for Windows XP (KB954459)

5/25/2011 Security Update for Windows XP (KB958644)

5/25/2011 Update for Windows XP (KB952287)

5/25/2011 Security Update for Windows XP (KB950974)

5/25/2011 Security Update for Windows XP (KB952954)

5/25/2011 Security Update for Windows XP (KB946648)

5/25/2011 Update for Windows XP (KB951978)

5/25/2011 Security Update for Windows XP (KB951376)

5/25/2011 Security Update for Windows XP (KB950762)

5/25/2011 Security Update for Flash Player (KB923789)

5/25/2011 Realtek AC'97 Audio

5/25/2011 Update for Windows XP (KB898461)

5/25/2011 Windows Genuine Advantage Validation Tool (KB892130)

Services

Running .NET Runtime Optimization Service v2.0.50727_X86

Running Acronis Scheduler2 Service

Running Acronis Try And Decide Service

Running Application Layer Gateway Service

Running Atheros Configuration Service

Running Automatic Updates

Running Background Intelligent Transfer Service

Running BitDefender Desktop Update Service

Running BitDefender Virus Shield

Running COM+ Event System

Running Computer Browser

Running Cryptographic Services

Running DCOM Server Process Launcher

Running DHCP Client

Running Distributed Link Tracking Client

Running DNS Client

Running Error Reporting Service

Running Event Log

Running Fast User Switching Compatibility

Running Help and Support

Running HID Input Service

Running HTTP SSL

Running IPSEC Services

Running Network Connections

Running Network Location Awareness (NLA)

Running Plug and Play

Running Print Spooler

Running Protected Storage

Running Remote Access Connection Manager

Running Remote Procedure Call (RPC)

Running Secondary Logon

Running Security Accounts Manager

Running Security Center

Running Server

Running Shell Hardware Detection

Running SSDP Discovery Service

Running System Event Notification

Running System Restore Service

Running Task Scheduler

Running TCP/IP NetBIOS Helper

Running Telephony

Running Terminal Services

Running Themes

Running WebClient

Running Windows Audio

Running Windows Firewall/Internet Connection Sharing (ICS)

Running Windows Installer

Running Windows Management Instrumentation

Running Windows Time

Running Wireless Zero Configuration

Running Workstation

Stopped Alerter

Stopped Application Management

Stopped ASP.NET State Service

Stopped BitDefender Update Server v2

Stopped ClipBook

Stopped COM+ System Application

Stopped Distributed Transaction Coordinator

Stopped Extensible Authentication Protocol Service

Stopped Health Key and Certificate Management Service

Stopped IMAPI CD-Burning COM Service

Stopped Indexing Service

Stopped Jumpstart Wifi Protected Setup

Stopped Logical Disk Manager

Stopped Logical Disk Manager Administrative Service

Stopped Messenger

Stopped MS Software Shadow Copy Provider

Stopped Net Logon

Stopped Net.Tcp Port Sharing Service

Stopped NetMeeting Remote Desktop Sharing

Stopped Network Access Protection Agent

Stopped Network DDE

Stopped Network DDE DSDM

Stopped Network Provisioning Service

Stopped NT LM Security Support Provider

Stopped Performance Logs and Alerts

Stopped Portable Media Serial Number Service

Stopped QoS RSVP

Stopped Remote Access Auto Connection Manager

Stopped Remote Desktop Help Session Manager

Stopped Remote Procedure Call (RPC) Locator

Stopped Removable Storage

Stopped Routing and Remote Access

Stopped Smart Card

Stopped Uninterruptible Power Supply

Stopped Universal Plug and Play Device Host

Stopped Volume Shadow Copy

Stopped Windows CardSpace

Stopped Windows Image Acquisition (WIA)

Stopped Windows Presentation Foundation Font Cache 3.0.0.0

Stopped Wired AutoConfig

Stopped WMI Performance Adapter

Device Tree

ACPI Uniprocessor PC

Microsoft ACPI-Compliant System

AMD Athlon XP 2600+

ACPI Power Button

System board

ACPI Fixed Feature Button

PCI bus

PCI standard host CPU bridge

Real Time Clock

Agere Win Modem

Realtek AC'97 Audio for VIA ® Audio Controller

VIA Rhine II Fast Ethernet Adapter

Motherboard resources

Programmable interrupt controller

Direct memory access controller

System timer

System CMOS/real time clock

System speaker

Numeric data processor

Communications Port (COM1)

CPU

AMD Athlon XP

Cores 1

Threads 1

Name AMD Athlon XP

Code Name Thoroughbred

Package Socket A (462)

Technology 0.13um

Specification AMD Athlon XP 2600+

Family 6

Extended Family 7

Model 8

Extended Model 8

Stepping 1

Revision B0

Instructions MMX (+), 3DNow! (+), SSE

Virtualization Unsupported

Hyperthreading Not supported

Fan Speed 1654 RPM

Bus Speed 133.3 MHz

Rated Bus Speed 266.5 MHz

Caches

L1 Data Cache Size 64 KBytes

L1 Instructions Cache Size 64 KBytes

L2 Unified Cache Size 256 KBytes

Core 0

Core Speed 2132.0 MHz

Multiplier x 16.0

Bus Speed 133.3 MHz

Rated Bus Speed 266.5 MHz

Thread 1

APIC ID 0

RAM

Memory slots

Total memory slots 2

Used memory slots 2

Free memory slots 0

Memory

Type DDR

Size 2048 MBytes

DRAM Frequency 133.2 MHz

CAS# Latency (CL) 2.5 clocks

RAS# to CAS# Delay (tRCD) 2 clocks

RAS# Precharge (tRP) 2 clocks

Cycle Time (tRAS) 6 clocks

Physical Memory

Memory Usage 29 %

Total Physical 1.97 GB

Available Physical 1.26 GB

Total Virtual 2.00 GB

Available Virtual 1.90 GB

SPD

Number Of SPD Modules 2

Slot #1

Type DDR

Size 1024 MBytes

Manufacturer Nanya Technology

Max Bandwidth PC3200 (200 MHz)

Part Number M2Y1G64DS8HB1G-5T

Serial Number D1B43A24

Week/year 68 / 07

SPD Ext. EPP

JEDEC #2

Frequency 200.0 MHz

CAS# Latency 3.0

RAS# To CAS# 3

RAS# Precharge 3

tRAS 8

Voltage 2.500 V

JEDEC #1

Frequency 166.7 MHz

CAS# Latency 2.5

RAS# To CAS# 3

RAS# Precharge 3

tRAS 7

Voltage 2.500 V

Slot #2

Type DDR

Size 1024 MBytes

Manufacturer Nanya Technology

Max Bandwidth PC3200 (200 MHz)

Part Number M2Y1G64DS8HB1G-5T

Serial Number E15B0713

Week/year 68 / 07

SPD Ext. EPP

JEDEC #2

Frequency 200.0 MHz

CAS# Latency 3.0

RAS# To CAS# 3

RAS# Precharge 3

tRAS 8

Voltage 2.500 V

JEDEC #1

Frequency 166.7 MHz

CAS# Latency 2.5

RAS# To CAS# 3

RAS# Precharge 3

tRAS 7

Voltage 2.500 V

Motherboard

Manufacturer MICRO-STAR INTERNATIONAL CO., LTD

Model MS-6390

Version 0n31411RE101CROSS10

Chipset Vendor VIA

Chipset Model P4M266/KM266 (VT8375)

Chipset Revision 00

Southbridge Vendor VIA

Southbridge Model VT8235

Southbridge Revision 00

System Temperature 28 °C

BIOS

Brand Phoenix Technologies, LTD

Version 3.09

Date 07/01/2003

Voltage

CPU VCore 1.632 V

AUX 3.328 V

+3.3V 3.056 V

+5V 5.215 V

+12V 2.189 V

PCI Data

1. PCI Available

Graphics

Monitor

Name COMPAQ FP7317 on S3 Graphics ProSavageDDR

Current Resolution 1280x1024 pixels

Work Resolution 1280x994 pixels

State enabled, primary, output devices support

Monitor Width 1280

Monitor Height 1024

Monitor BPP 32 bits per pixel

Monitor Frequency 60 Hz

Device \\.\DISPLAY1\Monitor0

S3 Graphics ProSavageDDR

Memory 32 MB

Memory type 2

Driver version 6.14.10.0025-13.94.25

Hard Drives

ST380011A

Manufacturer Seagate

Form Factor 3.5"

Heads 16

Cylinders 16383

Device type Fixed

ATA Standard ATA/ATAPI-6

48-bit LBA Supported

Serial Number 5JV37E9R

Interface PATA

Capacity 78GB

Real size 80,026,361,856 bytes

S.M.A.R.T

01 Read Error Rate 071 (059 worst) Data 00006696F5

03 Spin-Up Time 099 (097) Data 0000000000

04 Start/Stop Count 100 (100) Data 0000000031

05 Reallocated Sectors Count 100 (100) Data 0000000000

07 Seek Error Rate 087 (060) Data 002324C2B7

09 Power-On Hours (POH) 089 (089) Data 000000263D

0A Spin Retry Count 100 (100) Data 0000000000

0C Device Power Cycle Count 096 (096) Data 0000001010

C2 Temperature 036 (048) Data 0000000024

C3 Hardware ECC Recovered 071 (059) Data 00006696F5

C5 Current Pending Sector Count 100 (100) Data 0000000000

C6 Uncorrectable Sector Count 100 (100) Data 0000000000

C7 UltraDMA CRC Error Count 200 (200) Data 0000000000

C8 Write Error Rate / Multi-Zone Error Rate 100 (253) Data 0000000000

CA Data Address Mark errors 100 (253) Data 0000000000

Temperature 36 °C

Temperature Range ok (less than 50 °C)

Status Good

Partition 0

Partition ID Disk #0, Partition #0

Disk Letter C:

File System NTFS

Volume Serial Number 48F9C7EE

Size 75GB

Used Space 11.0GB (15%)

Free Space 63GB (85%)

theotherguy87

Worst product ever. Zero Support and Software doesn't work, I'll make sure and tell my friends never to buy this bull crap. GoodBye.

zxw

Worst product ever. Zero Support and Software doesn't work, I'll make sure and tell my friends never to buy this bull crap. GoodBye.

Real Time Protection Disabled (WINDOWS XP >Says I have NO Anti-Virus)

So it should be. Will it be otherwise then it will not be full disabled and the driver still loaded.

I have test this by some other AV's where windows xp and 7 after disable realtime protection + firewall did not alert about missing AV and no firewall installed, guess why, it doesn't go to disable full at all by some AV/Security suites.

Bitdefender is a way a head as many other AV's. Produce or collect some false positives and you will see by self that Bitdefender is one of the best out there.

To do that go and collect seldom used exe packer, pack a few files, scan them with different AV's and see how many show suddenly Virus alert. A few of the other AV's even do not allow with a few clicks to exclude them but require to go in the config first.

BitDefender is an outstanding AV.

unknown

Hello,

Theotherguy87: A lot of useless information about your system posted. We were more interested in knowing the basics info about your PC: RAM, processor, architecture.

I understand your frustration however I can't provide you with an answer without seeing a log file or take a look on your PC configuration and the list of installed programs and drivers.

One thing caught my attention from the endless list you posted: the Windows Firewall is Enabled even tho' should be disabled considering that you are using BitDefender Total Security 2011.

Furthermore please tell me what exactly you tried when you mentioned:

1) I did everything.

2) Nothing worked.

- what were the steps you took ?

- what exactly didn't worked ?

From the info you provided I can think of few possible causes for the issue you encounter:

1. a previous version of BitDefender not correctly uninstalled (BitDefender 2010 and older);

2. A BitDefender reinstall not properly performed;

3. Another security solution with a Real Time Protection module still present in the PC or not properly uninstalled;

4. A faulty installation of BitDefender caused by either using the "Run" command when saving the installation kit and/or trying to install BitDefender without Administrator rights (for Windows Vista/Windows 7 it's strongly recommended to use the option "Run as Administrator" when trying to install a software that needs administrator rights to be properly installed).

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

Zxw: Thank you for your kind words

Kind regards,