[resolved]Firewall Problem Windows 7 And Xp

breadncheese

I have 2 computers; one Windows XP Home Edition 32bit and one Windows 7 Home Premium 64bit

Both have BDIS 2011 and configured identically.

I have a network workgroup setup to enable me to access files from each computer.

At the start of the day both computers are switched on.

I can access each computers files from each computer.

XP machine I access via: Start\My Network Places\View Workgroup Computers. Both computers are shown and files accessible

Windows 7 machine I access via: Start\Network. Both computers are shown and files accessible

After a while (30-45mins) when I try to access Windows 7 computer via the XP computer the Win7 computer has disappeared from the workgroup " /> , however file shortcuts are still shown and accessible from Start\My Network Places and any programs which access files from Win7 are still accessible.

On the Win7 computer all workgroup computers are shown and files accessible.

I have tried to overcome this by adding each computer to the firewall network zones but the Win7 computer still disappears on the XP computer workgroup.

I have discovered if I permanently turn off the BDIS firewall on the Win7 computer and reboot the issue does not occur.

Any advise is welcome.

Thanks

breadncheese

Have turned off the stealth switch within BDIS on both computers and this has no effect either.

Unknown

Hello,

Please try to reproduce the issue you encounter AFTER you enable the Firewall logging on the PC where the issue is resolved if you disable the same module.

IMPORTANT: Before running the Support Tool make sure you enable the "Increase log verbosity" for the Firewall module within BitDefender.

1. Open BitDefender and switch it to Expert View;

2. Go to Firewall module;

3. Go to Activity tab;

4. Check the box next to "Increase log verbosity";

5. Try to reproduce the issue 2-3 times;

6. Go to the location below:

C:\Program Files\Common Files\BitDefender\BitDefender Firewall

Send me the file "bdfirewall.txt" as a reply to this topic.

Last but not least, please also generate a support tool log as explained below.

[how to create SupportTool log file]

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Last but not least, please tell me if the Windows XP PC is also on a x64 architecture or on a x86 one.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Kind regards,

breadncheese

Hello,

Please try to reproduce the issue you encounter AFTER you enable the Firewall logging on the PC where the issue is resolved if you disable the same module.

Hi DanyDan

Your above comment does not make sense.

Please explain what you want me to do on which computer after I have enabled increase log verbosity.

XP PC running 32bit

Win7 PC running 64bit

Thanks

Unknown

Hello,

I want you to reproduce the steps you normally take until the issue occurs on your Windows 7 PC as you described it very well in a previous post:

After a while (30-45mins) when I try to access Windows 7 computer via the XP computer the Win7 computer has disappeared from the workgroup angry.gif , however file shortcuts are still shown and accessible from Start\My Network Places and any programs which access files from Win7 are still accessible.

On the Win7 computer all workgroup computers are shown and files accessible.

I have tried to overcome this by adding each computer to the firewall network zones but the Win7 computer still disappears on the XP computer workgroup.

I have discovered if I permanently turn off the BDIS firewall on the Win7 computer and reboot the issue does not occur.

After reproducing the steps, locate the file bdfirewall.txt on the Windows 7 PC and send it to me via PM.

Regards,

breadncheese

With no intervention the problem seems to have resolved itself!!!!

Consider this matter closed.

Unknown

Hi,

We are glad to notice that the issue you contacted us about has been solved.

Thank you for taking the time to provide your feedback to us. At BitDefender, we strive to deliver both high quality products and support, and we trust that we will continue to offer them both to you.

Please do not hesitate to contact us should you need any further assistance.

Topic closed.

Best regards,